The Cotswold Company - Marlow Reviews 

Very quick, helpful and efficient

Excellent company to deal with from ordering to delivery and installation. Our first visit was to the Marlow store to look at a triple wardrobe, we were worried about access, the sales assistant talked me through the dimensions of the wardrobe including a diagram so we could measure properly at home, she also gave us a sample colour card so we could see the colour in our room. We ordered online in the black friday sales so got a good discount and 10 days later our wardrobe was delivered. Ian and John were our delivery men and they very carefully and respectfully delivered and built the wardrobe for us in our spare bedroom. they even moved the position for us once built and changed the handles to some we had purchased ourselves from a different company.
all packaging was taken away and the whole experience was stress free. the quality of the wardrobe is excellent.

Gary and Ian delivered two sofas today. Excellent quality and excellent delivery. They told us when they would arrive, took all of the packaging away and did a thoroughly good job.

Efficient delivery by Kyle and Kev even arriving earlier although they did send an email a bit too late to pick up saying they would be early. Great service and even took loads of packaging away. Asked which rooms to deliver to and were friendly guys. Loved The Cotswolds free fudge touch too!

I think it was the manager who served us. I found her blunt and rude. Took her ages to do the transaction for a simple picture frame. Not what I expect from Cotswold Co. She needs training on customer service and how to smile! The White company across the road can teach you how to do customer service. The young lady who served me in there was excellent!

The staff were very helpful and knowledgeable.

Great efficient service from start to finish. Ian and Kyle J were great

Lexy was absolutely brilliant. She understood perfectly what we were looking for and steered us to the products that fulfilled all our total requirements. It was in stock and had a reduction of £200 off the normal price.

I've visited 3 times to finally purchase the unit we wanted and each time, Anabel has been the perfect professional, in the help, guidance and reassurance she has given us. She even remembered my name the second and third times we visited, extraordinary customer service and a big part of the reason we made the decision to buy from TCC. So many retailers have forgotten the true value of customer service and the point of difference it brings to you purchase decision, your feeling about making a big purchase and the likelihood of being a repeat customer. Not Anabel and not TCC. Thank you.

Lovely shopping experience with good selection of products. Happy with our purchase of cushions

Warm welcome from the team and really helpful in ordering product on line and also items within the store. Nothing is too much trouble.

excellent delivery, prompt and very helpfull

Good furniture, great people

Excellent experience throughout, from visiting Marlow store and talking with Imi through order process to today’s delivery with Mavino and Jin. Superb 👍

We have just taken a bedroom furniture delivery .
The driver Earle and drivers mate Nathan were absolutely brilliant (Van 3).
It was throwing it down with rain, we had new carpets so not easy for them.
We are grateful for the respect they showed with the delivery.
The furniture is great too!

Helpful assistant and found what I was looking for

Great staff in the Marlow store, Lexi and Heidi were really helpful and knowledgeable. Super pleased with my solid oak sleigh bed (Winchombe) incredibly well made and a gorgeous colour. Delivery was faultless and Bobby and Waseem so accommodating and put it together for me. Fabulous service all round. Thank you!

Helpful and friendly staff who made me feel welcome