Countryside Homes Reviews 1.068

Countryside has delayed repair works for me and my neighbour for over a year

This is already the third time I have shared my concerns about Countryside here. Each time I post, someone from Countryside usually contacts me after a while. However, this is always followed by further delays, and no concrete solution is ever provided. I feel extremely frustrated and angry.

In April last year, I discovered that the surface of my parking space had cracked, which also caused the gravel board in my neighbour’s garden to tilt and crack. About a month later, the developer arranged for a contractor to carry out repairs and admitted that the issue was due to a design problem with the parking space. However, they only carried out a simple resurfacing and considered the matter resolved.

Afterwards, my neighbour and I repeatedly requested a proper and permanent solution. The developer promised to handle the issue appropriately, but now, a year later, there is still no clear plan.

Last month, senior management from Countryside customer service department met with us. The contractor, however, claimed they could not attend the meeting due to the distance, which I found very surprising. As the party responsible for the work, how could they not even come to inspect the site?

Countryside also stated that repair works would begin around mid-month of March and last approximately three weeks. However, up to now, no work has started, and we have not been contacted with any explanation or schedule. Despite my follow-up emails and phone calls, I have been unable to reach anyone responsible for a response.

Therefore, I am once again expressing my concerns here and will seek assistance from relevant government authorities, as this situation is extremely unfair to us homeowners.

I’ve just reserved our new home with Countryside Homes, Milby Meadows in Nuneaton and I couldn’t be happier! The whole process was smooth and stress-free. A huge thank you to Jess, the sales manager for being so helpful and patient with all my questions. I am so thrilled and excited to see the build progress and can't wait to move in! Excellent customer service!

The product is fantastic, the people are great but the absolute extremes taken around AML requirements make the purchase process very challenging. The old maxim innocent until proven guilty seems to operate in reverse.
Nonetheless we got there in the end.

Fletton Folly Site
Extremely rude sales negotiator Lewis and shocking marketing processes.

I enquired about Plot 146 twice after receiving marketing texts from Countryside and Lewis told me it was not for sale and then Countryside head office called me and told me it is available and is for sale - confusing!

I am a chain free buyer, looking to move asap with an extremely large budget. When I questioned Lewis about the availability again, his attitude deteriorated and he became very rude, he concluded by telling me he was holding the property for someone he was more interested in building relationships with, he's been doing his job for 10 years and I don't know anything and I was not allowed to buy a property from his site. Strange reaction to a perfectly valid question. I complained to head office, which was useless and pointless as they still confirmed they are holding the plot for a customer but still marketing for sale, initially no apology received.

This centres around Countryside's bizarre process of holding a property for a Part exchange customer whilst still marketing it as for sale on the website, actively encouraging customers to call now, don't miss out on this fantastic offer. I have been trying to discuss buying this plot since 30th Jan, only to be told it's being held for another customer. Still on 11th Feb they are marketing it as for sale and also increased the price by £10k.

Surely a professional business would not have a marketing process like this and mark a property being held as reserved but apparently not by Countryside Homes who feel false and misleading advertising is a better approach. I have screenshots clearly still showing the plot for sale throughout February.

I was promised that the poor behaviour demonstrated by the sales consultant would be addressed when he was back from leave but as I have heard nothing further from Countryside Homes by way of an apology or explanation why Consultant Lewis told me he was not prepared to sell me a home, I will have to assume this is a standard level of service and think myself lucky I avoided purchasing a home from this terrible business.

Very poor customer service, both from the rude sales consultant and also from the company themselves.

Craig at Saddlers Reach, Chichester couldn't have been more helpful, what a breath of fresh air he is! He knows everything about the area and was able to answer all my questions on the development, time scales and options available to me. He basically sold me on moving to the area from Surrey. Not often you find a property agent who's so great at what they do!

Craig Jones at Saddlers Reach provided excellent customer service throughout the process of my buying a property. Responsive, approachable, professional & well informed about the local area. I am extremely thankful that he actively helped to resolve two 'issues' holding up the exchange of contracts when the Vistry sales progressor, new to the development, seemed at loss to know what to do.

Snagging issues raised in a pre purchase survey by a specialist company were acted upon by the Site Manager and issues raised after occupation have been
satisfactorily resolved. So overall my experience of buying a new build from Countryside Homes has been a positive one.

Both Jake and Karen have been great throughout the process of buying our new home. They have both made the experience easy and enjoyable, and I would highly recommend seeing them if you're thinking of buying your new home!

Very pushy and unhelpful.

Update: Thanks for your reply, I emailed your customer service team on Friday but haven’t had a response yet.

Within 30 minutes of downloading a Countryside information brochure , Jake the Countryside Homes sales representative left me a voicemail message, offering to speak with me, if I had any follow up questions.

I subsequently contacted Jake, and arranged to meet him at the showroom the following day.

Jake was highly informative , and took time to explain different house options, the history of Sherford development and then took my friend and myself out on a guided tour of the area, and a visit to two of the different houses available.

Jake put us at ease and listened to our questions, which he then fully answered. At the end of the meeting , I felt fully informed and excited about the possibility of purchasing a house, and living at Sherford.

We felt that we had been provided with an excellent opportunity to learn and fact find, and Jake is an excellent ambassador for Countryside Homes.

I like it.
Beautiful

The reservation process was straightforward and easy to complete

Sam was amenable, attentive and knowledgeable.
Thank you

Sandra is such a wonderful rep, she is always going oiut of her way to ensure you are satisfied.

Good! A well detailed tour and all questions answered

Catherine at Rivers edge Warrington has been exceptional in assisting us to reserve plot Dean111. She has been so helpful ,and very friendly. Just a lovely lady good at her job.
The most wonderful gesture from her was the ability to genuinely make me feel that she was happy for me.(not just another buyer) Just the words she used like congratulations and I know you be very happy in your retirement with your husband. She a credit to the company. So thank you Catherine.

The sales team are all very pleasant. The team member we have dealt has always been extremely helpful and knowledgeable making sure we are fully aware of everything we need to know to make informed decisions etc.

Met Charlotte at Earl’s Croft. She’s very professional and helpful!

Very helpful sales staff and willing to go above and beyond

We found Sam's Customer Care Service brilliant. He came over as helpful and friendly, being understanding of our needs. The Countryside homes at Humberston Meadows are lovely and we would consider buying one in the future if our circumstances change.

We are first time buyers, and we was really put at ease, Sam was great very calm and understanding, not one bit pushy on any part and explained everything perfectly.
Made a stressful but pleasant experience a calm and pleasant one.