County Broadband Reviews 2.672

Hands down the worst internet provider I have ever had. We had to get our fibre originally through them because of where I live. The WiFi signal never worked you could sit directly in front of the router and still poor. Spoke to someone after a month and they said you have to buy signal boosters. So I cancelled near the end of my contract to go with another provider and as I'm still paid for the month would have thought I'd get internet for the month but they cut me off! So no TV and a very upset daughter as she couldn't play or watch TV . Stay away if you can

Company called unprompted to explain my fixed term broadband contract was due for renewal. I was offered a new contract at a reduced rate which was confirmed by email later the same day.

My service for the past year has been ok until i went to renew my contract. I was paying £28.99 for a year and i expected this to increase by 10%. The offer they gave me was to have a slower speed for £37.99 or a slightly faster speed for £43.99, WOW! Talk about inflation! So a year ago they drilled holes into my house, attached a cable to the outside of my house and now they want to massively inflate my payment. I would therefore NOT recommend this company.

Unreliable service for businesses. There is a disruption to the service every month without fail - meaning we have to cancel training services, have no access to our phone services and inevitably means lost income. When we manage to call County Broadband there is no answer for a very long time. Very poor service for a business and therefore unreliable. Would not recommend. Unfortunately there is no other provider in our rural area so we have no option but to tolerate it until our contract at current office expires.

Joshua was very helpful and my new contract was sorted out efficiently

I called County Broadband to renew my contract and Donna Dixon called me back to explain that my old contract was no longer available. She had, however, found me a new one, which was better than I am currently paying (out of contract). On acceptance, I immediately received a confirmation email. The whole process was quick and efficient.

Over the years that I’ve been with County Broadband, the support team has been extremely helpful and friendly and especially personalised .
every time I call up I’m always put through to somebody who is acting on my best interest and wants to get me the best help that is available.
During my transition period to true speed, the merging company with County Broadband, it has been extremely easy, especially with the help of Donna Dixon.
Thank you to all of those at County Broadband and I wish you all the best

We find that we are constantly having to contact County Broad Band as our internet is constantly well below what we are paying for when we do get a call back we are given different reasons why the broadband isn’t working for example we are using 2 different broadband and to turn off the one that is not County Broadband after some investigation it was because my neighbours network which was not County Broadband was interfering with County Broadband we wasn’t connected to our neighbours broadband cannot wait for our contract to end especially since they get funding when we signed up

Dealing with Donna Dixon was a pleasure. She was polite and extremely friendly, explaining things clearly and advising me on the best ways to overcome my concerns. I am happy to say that she answered my emails and phone calls promptly and always phoned me back at the promised time.

Really good customer service, from when I first called on Tuesday 24th Feb,with a query regarding the renewal of my contract and completion on Wednesday 25th Feb.
Donna Dixon has been so helpful, she has changed my contract and emailed it to me all completed and all within 24hrs.

Donna Dixon gave a clear upgrade choice. very supportive.

Joke of a company zero customer service take days and even weeks to get back to you, I switched back to sky near the end of my contract and they are even mucking that up I would avoid at all costs unless you like zero support and zero customer focus. Still waiting over a week for them to resolve my complaint.

Business fibre contract easily renewed via email.
Donna Dixon's help was much appreciated.

Very good to discuss my requirements with Donna to come up with a suitable plan for my needs.

I am so pleased by the service provided by Lee & Joshua in helping me renew my broadband with County Broadband Ltd, been with this company for 12 months and happy to renew.

On line renewal of our broadband contract proved to be difficult but the phone call from Donna Dixon quickly sorted things out and saved us some money.

Poor customer service - I had a fee free deferral period, confirmed in writing BEFORE signing. Despite this, they threatened to cut off the broadband as I had not paid. The response was "I can advise that your case was brought to my attention and reviewed with our senior management team, following which a decision has been made to authorise a gesture of good will for your case and allow a late deferral onto the account."

There are regular disconnections in service, mostly in the evening but also during the day on occasion.

I am finally at the end of this torturous contract, but had to chase for acknowledgement of cancellation after I was warned yet again of the price hike upon end of my contract.

I had wanted to support what was a local business; such a shame they have terrible customer service. Avoid.

I was very impressed with the installation, it was quickly done and with minimal fuss, they even made an exception and installed the box inside as we are a listed building. The service has been extremely reliable after the first couple of months where they seemed to be having power issues at the other end. The router isn't great and I have a few blackspots in the house but the speed has been great and very reliable for over 2 years now.

The feed line had a break and they were out within 24 hours and fed a new line in with no issues at all. Very friendly and knowledgeable engineers who communicated well, customer service line was also very helpful and easy to get through to on the few occasions we've had to use it.

It's been a revelation, out old broadband used to drop to dial up speeds frequently which made streaming and working from home troublesome but not since county BB arrived.

The response was immediate (unknown with most other companies). The result was excellent and Joshua could not have been more understanding, helpful and professional. This is exactly what we need in an age of increasingly distant AI inhuman responses. Well done!

In my experience, since they began trading, County Broadband has kept-up an excellent level of service, with quick, polite, and knowledgeable responses to any query. In this latest case (for me), their easy to understand advice allowed me to speedily resolve an issue myself.