Tyler was absolutely brilliant! They were friendly, knowledgeable and genuinely took the time to help me find exactly what I needed. They made the whole experience at Cowling & Wilcox in Shoreditch ea... Toon meer
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Excellent shop and friendly professional staff. Michela and Sophie were very helpful - nothing was too much to assist me finding the right canvas in the right size - which we had to order in the end.... Toon meer
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I’d put zero stars if possible. Slow as can be (blamed bank holiday over a week after bank holiday). Not all emails responded to and order eventually delivered with main item missing. Customer servi... Toon meer
Bedrijf heeft geantwoord
Went to Canterbury Cowling & Wilcox today. Had help from both Lloyd and Jack. Lloyd helped me select the brushes and explained their differences. Introduced me on the new 'vinal' art techniques. Jac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We've been supplying fine and graphic art materials since 1960. Our range includes art supplies from the world's leading brands, all at fantastic prices.
Contactgegevens
Unit 7a, CT3 Business Park, Cooting Road, CT3 3DW, Aylesham, Verenigd Koninkrijk
- 01303 290550
- admin@cowlings.com
- www.cowlingandwilcox.com
4,4
Uitstekend
117 reviews
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Really friendly and attentive staff
Really friendly and attentive staff in store. Well stocked shop. I could do with there being a selection of Michael Harding oil paints in store but this is a small quibble
29 augustus 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback and we're so happy that you enjoyed your visit into Store!
Can I ask which Store you visited so that I am able to pass this feedback along? I also wanted to check the Stock for you as all branches are showing to have Michael Harding Oil Colours 40ml in stock!
Many thanks,
Cowling&Wilcox
Thanks Megan
I bought a canvas online which was faulty. Contacted C and W and the problem was sorted really quickly and pleasantly by Meghan Warren. Thanks for your help with this...I'd be happy to purchase again from them knowing that any problems would be resolved easily.
27 augustus 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback! I will pass your feedback along to Megan at Head Office and I'm sure she'll be so pleased that you had a happy outcome!
If you did need anything with this or a future order, always feel free to contact us on admin@cowlings.com
Kind regards
Cowling & Wilcox
Cowling and Wilcox employ lovely staff
Cowling and Wilcox employ lovely and knowledgeable staff, who paint and draw themselves. I have had experience of different staff on different occasions and every time they go out of their way to try to find the best product for any particular project. Even Lily in Canterbury in her second week was super helpful and found the exact white bullet-tipped pen that I needed when I didn‘t know how to describe it properly. Thanks!
24 augustus 2024
Review zonder uitnodiging
I cannot say enough about this team in…
I cannot say enough about this team in Canterbury and especially Janey the manager there. Their knowledge and help is beyond 5 stars. Janey went above and beyond to help me with a courier problem with an online order and as soon as I explained I was struggling receiving it and getting answers she took the problem over and sorted it all out for me to pick up in store. Al the staff are polite friendly and helpful. I really enjoy popping in for my next project and can have a laugh with them. My favourite shop 🥰
20 augustus 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback!
We are so happy to see your comments on the Canterbury Store and I will be sure to pass this along to Janey and her team who'll be so pleased that you enjoyed your visit.
We hope to see you again soon!
Kindest regards
Cowling & Wilcox
Knowledgeable and extremely helpful
I often go to Canterbury Cowling and Wilcox and can rely on excellent advice and good quality products. Today, I received exceptional service from Jack and Luke so helpful and enabling. Really understanding. I got everything I needed at a great price. Thank you.
12 augustus 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback!
We're so happy that Jack & Luke looked after you when you visited the Store. I will be sure to pass your feedback along to them and their Manager as well.
We do hope to see you in Store again in future!
Kind regards
Cowling & Wilcox
I popped into the Canterbury branch to…
I popped into the Canterbury branch to get some fine point acrylic pens. While there two other ladies were after the same thing.
The lady who served us was Janey. She gave us her full attention, listened carefully to our requirements and let us try the products.
Eventually we became too much so she asked her colleague Luke Lloyd to look after me. He too was great. New but very helpful and willing to learn about the products. I ended up buying much more that I'd intended.
Both were super helpful.
I love that store.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback!
It's lovely to hear you were looked after in our Canterbury Branch, this is exactly the feedback we like to hear from an in store visit! I will also pass your feedback along to Canterbury and their Manager who will be pleased to hear it too.
Kind regards
Cowling&Wilcox
Great customer service
My online order was damaged by the courier (through no fault of Cowling & Wilcox) - Cowling & Wilcox had excellent, friendly customer service and they refunded me straight away. I would use them again with confidence.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Hiya,
Thank you for your feedback.
I am so glad you had a good resolution to your issue and were dealt with in a friendly manner! I will be sure to pass your feedback to the colleague you spoke with and the team who'll be really pleased to hear it.
If you ever need anything further, please contact us on admin@cowlings.com
Was served today by Michela
Was served today by Michela! Who was very helpful and not pushy, lovely art supply shop very reasonable prices and very helpful staff. Give them a try 👍
2 augustus 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback!
I will be sure to pass your kind words along to Michela and the team. We are very happy you had such a nice experience and do hope to see you in Store again!
Kind regards
Cowling & Wilcox
Thank you Luke and Staff 😊
Went to Cowling and Wilcox today to purchase a gift for my sister and the customer service was outstanding. Not only did they have exactly what I was looking for but they found me the best deal and offer with extra 10% student discount on top, I got a beautiful and high quality purchase for an amazing price! Highly recommend!
19 juli 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback!
I am so glad you had such a nice experience in Store, this is what we like to hear from our Customers when looking for products in any of our Branches.
I have also shared your kind feedback with Luke and the team and I'm sure they'll be pleased to hear it as well.
Have a lovely rest of your day,
Cowling&Wilcox
thoughtful & helpful staff
Luke was really thoughtful & helpful in my search for a specific quality in a product I was not sure even existed!
13 juli 2024
Review zonder uitnodiging
Canterbury store, thanks for your help!!
Jessica was super helpful to this absolute novice to painting. Led me through the whole process and showed me what I would need for my painting friend
Janey gave us some great support from the sidelines and both managed to upsell me three products vs the 1 I intended to buy!
7 juli 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback!
I am so happy to hear you got the help you needed in Store, this is exactly what we want to hear from customers who visit any of our Store locations!
I will also be sure to pass this along to Canterbury who will be thrilled with your kind feedback as well.
We hope you continue to shop with us and if you need anything, please don't hesitate to contact Canterbury or ourselves in Head Office!
Kind regards
Cowling & Wilcox
Expert, friendly and reassuring advice
This is now the only place in downtown Canterbury to get art material; but it is always such a pleasure to go in there, where there is always someone to provide expert, friendly and reassuring advice. This Saturday, Jessica and Summer were there to provide this excellent support
25 mei 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback!
I'm so pleased to hear you have such good experiences in our Canterbury Branch! I will be sure to pass this feedback along to their team and Store Manager as I'm sure they'll be happy to hear this as well.
If you ever need anything, please don't hesitate to contact the Store or myself at head office at admin@cowlings.com
Kind regards
Cowling & Wilcox
positivity!
at the shoreditch branch yesterday 29th May , Chantelle led a positive team incl Sidney and Samitah cutting a specific piece of unprimed canvas for me to do a large self portrait later. They wrapped it up beautifully.
They couldn't have been more willing and helpful.
They were also kind enough to show interest in my art work on the iceblocked.co.uk web site
Everyone was beaming!
aim
ps I also like the bargain college oils promotion set I purchased.
29 mei 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback!
We love hearing that customers had a good experience in Store and your feedback has also been passed along to the Shoreditch Team as well.
If you ever have any questions, please feel free to call Shoreditch or ourselves here at Head Office.
Kind regards
Cowling&Wilcox
Was going to leave a 3 star review but…
Was going to leave a 3 star review but went down to 2 stars when saw that leaving a verified review was just as difficult as making an online order with Cowling and Wilcox. Why's it always so difficult? Would be great if it was more straight forward, I'd use you more.
Thanks
12 mei 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Good afternoon,
Thank you for your feedback.
Firstly, I would like to apologise for any issues you experienced when ordering online or attempting to leave a review!
It is certainly not our intention to leave customers with a difficult or negative experience so I will be sure to pass your feed back along to my team as well so that we can address this and make constructive changes where possible.
I sincerely hope you do order from us in future and if we can do anything to assist with this, please let me know on admin@cowlings.com or by giving us a call on 01303 290550.
Kind regards
Cowling&Wilcox
sent them an email but did not have…
sent them an email but did not have what I needed. staff should be more motivated to help
26 april 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Good afternoon,
Thank you for your feedback.
Firstly, I am very sorry for the experience you had when emailing our team!
If possible, can you provide us with your query or email address so I can feed this back further as I couldn't find anything linked to your name unfortunately.
Of course, once we find this email, I will also look at responding to you again with more relevant information.
Thank you,
Kind regards
Cowling & Wilcox
First visit to Cowling & Wilcox in Shoreditch
First visit to Cowling & Wilcox in Shoreditch. Friendly, knowledgeble staff (Sidney, Hayleth and Renoir), who seem to genuinely care about their customers. Will be back for sure.
17 april 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Good afternoon,
Thank you for your feedback!
I will pass your feedback to the Shoreditch branch who will be delighted with your kind message. We are so glad you enjoyed your visit and if you ever need anything please let us know!
Have a great rest of your day
Kind regards
Cowling&Wilcox
As an artist working in London i have…
As an artist working in London i have recently started buying here more often,its one of the few good art shops left.Decent selection of products and pricing is not too bad for this day and age (good canvas deals).
Found the Staff friendly and helpful without being overbearing.One assistant (Chantelle) really gave excellent service helping protect a canvas that i had
to carry quite some way that day.
Kriss
17 maart 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for your feedback!
I am so happy that you had a good experience in store, I will also feed this back to Chantelle as she will be really pleased to hear it as well!
Have a great day,
Cowling & Wilcox
Bought a very large canvas from this…
Bought a very large canvas from this shop. Excellent quality, fair price, and incredibly friendly and helpful staff. Will definitely visit again :)
- Charlotte
8 maart 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Hi Charlotte,
Thank you for your feedback, we are so glad to hear you're happy with your latest purchase!
Kind regards
Cowling&Wilcox
Rude staff
I visited Canterbury’s Cowling & Wilcox on 02/03/24. The staff were rude & inattentive. I approached a lady to ask about a product and, due to her not wearing a lanyard or any ‘uniform’ of sorts, I asked if she worked here. She responded “obviously” in a very rude manner shocking my girlfriend and I. As an architecture student, I visit regularly and usually the staff are very pleasant, however this was not the case this time. The shop itself is great and has everything you could need for all sorts of art projects, however it is let down by its staff.
2 maart 2024
Review zonder uitnodiging
Antwoord van Cowling & Wilcox
Thank you for taking the time to review us. All feedback is incredibly helpful. I'm so sorry you had such a bad experience in our Canterbury shop. I've spoken to the store's Manager and she's devastated by your review as we work so hard on good customer service. She'll now go away and talk to her team and improve training where needed. Once again, thank you so much for helping us with your review and, if you feel you'd be OK to visit us again I can make sure Janey (our Manager) is available to apologise personally and give you a voucher to help make up for your experience. Please contact me at guy@cowlings.com so I can organise this for you. Kind regards, Guy, MD.
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