Cox & Cox Reviews 

When I called it was Ellie that dealt with me, she was so helpful customer service is outstanding combined with the product being so good I would highly recommend

I brought four mother of pearl handles for my new wardrobes. I didn’t buy them at the same time as the wardrobes as I wanted something a little special. I found these handles on the Cox and Cox instagram site and thought they were so pretty, so I ordered them in there summer sale. They arrived and I was excited to open them. However one had a divot out of the mother of pearl. So I made contact with them through email at customer services as I would like a replacement. The first email I was offered a discount however I didn’t want that I wanted a replacement so I replied and then I got a reply from Myrie who was very helpful and sorted me out the replacement and it is being shipped to me, as they listened to my request. So fab customer service. (Which doesn’t always happen)They were very helpful and sorted the issue without any added stress.
Incase you are thinking of ordering the handles they are irregular and look handmade which makes them extra special and more bespoke. I can’t wait for the other one to turn up and to get them fitted.

First experience with this company , I expected them to be professional.
The delivery company they used failed on all levels.
3 hour delivery turned into 8 hour and failed to deliver or communicate.
No customer service untill Monday.
Very bad service.

Trying to contact Cox & Cox regarding expensive order. No update on delivery date despite the window passing. Have reached out via email/phone and live chat. No response / phone lines always closed. Really really disappointed given high price point.

A big thank you to Kyle & Ellie from customer service @ Cox & Cox for there great attitude for customer satisfaction in resolving my issues with an order for a new garden furniture set, handled with great professionalism and resulting in the perfect outcome. Would recommend this company to all.
Thanks again to Kyle & Ellie

Fahad assisted me out with a delivery issue and was quick to respond and very helpful.

Cancelled order due to untrusted dates on the 20th of June.
It’s now the 2nd of July and no refund yet!
Ovoid this company I don’t know what’s happened to them but they are really bad now

I made a complaint about my outside table weathering really bad in just 5 months even though we have covered it up with covers in poor weather. Zoya in Your costumer service was absolutely amazing. She was so helpful and emailed me immediately and with a great outcome.
Thank you Zoya 🥰

Waited 3 weeks for a set to be delivered. Told the week it was due for delivery that the furniture “didn’t pass quality control”. I advised I would wait for it to come into stock, then to be told they don’t plan on stocking it again.

Posting again because it seems this is the only way to get any attention from this company.

I ordered two bar stools from Cox & Cox, but only one was delivered. I've contacted customer service multiple times, yet the issue still hasn't been resolved.

After my previous post here, I received an email from customer service asking for my order number. I provided it straight away, but since then I've been completely ignored. It feels like they only responded publicly to make it look as though they care, while in reality they have done nothing to resolve the problem.

Based on my experience, I would strongly recommend thinking twice before ordering from this company. The customer service has been extremely disappointing, and I have been left without the item I paid for and with no meaningful support.

Order #002563801

Delivery was damaged and I reported it, Fahad responded and sorted a replacement within an hour. Unbelievable customer service ! Thank you

Had a query about a small defect with a product, and spoke to Mason from customer service. Super helpful, got everything resolved really swiftly. Could not recommend more!

Ordered sideboard online. Delivered approx. 20:30 in evening. Unpacked it following day. It has 2 sets of wooden double doors on the front, both were secured closed with string. Once string removed, it was apparent that one of the doors was damaged - the side of the door was split, and the hinge was loose, with the screws hanging free. This looks like damage that should have been obvious when the sideboard was prepared for packing.
The damage was immediately reported to Cox & Cox by phone, and followed up with emailed pics of the damage. 7 days have now elapsed, Cox & Cox has not responded to email follow ups, and as I write the recorded message on Cox & Cox's customer service number states that "our call lines are closed at the moment."
This doesn't feel good.

Ordered outdoor bistro set mid May showing stock due end of May. No communication. Chased via email, they finally responded a few days later that the furniture was due end June. Now 1 July, nothing, no communication. Emails I’ve sent chasing delivery has not been responded to and as of noon today, telephone lines closed?
Is it a coincidence that Company year end reports filed yesterday show huge losses, should we be worried???
Can someone please phone me/email/send a carrier pigeon with an update?
* UPDATE *
Finally, a call! Cox and Cox have received the delivery but have rejected the goods due to “poor quality”. Would I like to replace it with another set, even if it’s a slightly higher price?
I’m cutting my losses and have asked for a full refund which I have been told I will receive in 5-10 days - I hope so!
Such a shame, I’ve used this company many times over the years …

Really frustrating experience, I ordered a table and chairs which were in stock and when two weeks had gone by I followed up to find out where they were. I was told there was an unforeseen delay in stock, i asked to cancel. This was not actioned and a week later I had the delivery company on the phone asking to deliver the set. Communication from Customer Services is poor and fragmented meaning I have had to repeatedly chase to find out where my refund is. Its a shame because their products are lovely but delivery delays and poor communication let them down,

Fantastic customer service. I had a problem with one part of the outdoor furniture set that I bought 3 months ago - they were excellent at addressing the problem, communicating & resolving it. Thank you Myrie for helping with the whole process.

Good communication and timely delivery. Ordered and delivered with in 2 weeks.
Excellent quality too.

Ordered a metal bench several weeks ago and paid for it, not heard anything from them, I emailed them a day ago asking where it is. They emailed this afternoon to say it’s not happening till next year and would I like to choose a different one. The answer was NO!
I’m absolutely appalled by the service and attitude of this company.
I definitely will not be shopping with them ever again.
I would like to think they are alone but unfortunately they’re not!!
I have tried to contact Cox & Cox for the last 24 hours for confirmation of refund for O/N 002573125 and not response.
Someone did reply to my review but has not contacted me directly.
CAN YOU PLEASE RESOLVE THIS ASAP
The order number is 002573125

I ordered 6 outdoor dining chairs and a table on 20th May. The table arrived without the chairs. I was not informed that the chairs would not be delivered. Absolutely no customer contact to advise me that they weren’t coming.
I contacted customer service and after waiting on hold for 20 minutes got told by the advisor that he would look into it and call me back within 1 hour. No call back was received. The following day I called again. After being on hold for a further 20 minutes I received a recorded message to say that lines were busy and to call back.
Therefore I emailed. No response was given. So I live chatted on WhatsApp. This was extremely frustrating process whereby no information was given at first but eventually I was advised the chairs were not in stock. I was advised they would be back in stock and delivered on 30th June.
1 week later (17th June) I received a call saying my chairs were due to be delivered the next day. I mentioned that I was advised that they were not due to be delivered until the 30th. They reassured me that they were coming the next day. I was excited about this and presumed the company had sped up delivery out of courtesy.
The chairs were not delivered the following day. Back again to trying to contact them. I tried calling- no answer. I emailed- no reply. I instant messaged and found out this was a mistake and they would be delivering the chairs on the 30th June.
The day before the 30th. I received a call to confirm delivery. I asked the customer service person were the chairs definitely in stock and would definitely be delivered explaining the hassle I already had. He assured me they were in stock and would be delivered.
After the call I received an email asking if all my items had been received and to contact customer service if they weren’t. I was confused! A few hours later that day I missed a call from the company and received an email to say that delivery would not be happening the following day as the items were not in stock! What a joke.
I emailed to express my concern and received no responses as of yet.
At one stage throughout the painful process I did received an email apologising and offering me a £20 discount on my next order. I had spent a total of £1983.25! I will certainly not be using this discount as I certainly will not be buying anything further from this store.
I have yet to receive my chairs.

Used live chat today for the first time and it worked brilliantly. Really fabulous! I was querying an order, but in the end agreed a refund. All dealt with without any bother. Quick and easy.