CPC Reviews 214

Very disappointed with the service had to call them a number of times to find out when the courier was going to deliver our pet dogs ashes and every time we called they were more concerned about when we had paid the bill !! It turns out that a third-party courier company that had sent a text message to say there was a delay were delivering on behalf of them and they didn’t even know this was going on. They gave me a consignment number but they didn’t know if it was correct it just seems a complete shambles when you call them nothing is logged regarding your conversation with them as you seem to speak to someone different and they don’t know what’s going on you really don’t need this stress when you have just lost a loved one and I don’t think CPC have a clue about that. My Pets ashes were delivered a day late however CPC did not call me to tell me this was happening neither when I made a complaint did they bother to call me when the lady on the phone said she had to put a complaint through to the manager/owner and still to this day have I received a call from them with an apology explanation etc etc I would never use this company again and would urge anyone else to look elsewhere because this has been such an upsetting time for me and my family and you really don’t need any added stress that CPC have caused. Avoid this company !!

Would like to say a massive thank you to everyone at CPC Cambridge for looking after my mums cat Sparky. Especially thanks to Stacey who was with us on the day of viewing and talked us through step by step of what would happen. They done a wonderful job Sparky looked so peaceful just looked like he was asleep. It gave my mum closure as she's never been there before. It was clean and tidy in reception area and viewing area was presentable and clean. Thank you so much.

On the recommendation of the PDSA, I contacted CPC to organise an individual cremation. Our beloved Lab, Benji, had to be put to sleep & along with the PDSA, CPC were so supportive & helpful. I cannot find fault in them at all. I first spoke to Reuben at CPC & thereafter a few female members of staff who made this heartbreaking process easier to get through. Benji arrived home today in a beautiful wooden box we chose. Thank you so much CPC. I wouldn't hesitate to use you again in the future. Sue

After all the upset we had over our cat,almost 4 weeks later we are still not able to bring this whole grieving process to an end as I'm still having to contact this awful company and their awful employees,chasing my payment.this company have no care about anything other than profit..please do not use this company.Im sorry the day I let my cat go, I wish I would have buried him myself. Disgusting.

We recently went through the devastating reality of losing our cat (Tinkerbelle) who was sadly run over. The minute I contacted CPC, I felt that they understood how I was feeling as I was unable to communicate properly over the phone and all I was shown was patience and compassion.
I read all the reviews before contacting CPC and saw some bad reviews, but I was recommended them by my sister (she used CPC when she lost her rabbit earlier in the year) so I gave them a call and I am so pleased I did.
We received Tinkerbelle back in a gorgeous scatter tube with a rose on and also a lovely sympathy card.
Thank you CPC for looking after our baby. I wouldn't hesitate recommending you to my friends.
Thank you so much - from the Davies family x

Update in response to CPCs reply
If you could give me a copy of your CCTV surveillance, I will be more than happy to prove you wrong!!!! There is proof of you throwing poor defenceless animals!!!!!

DO NOT TAKE YOUR PET HERE!!!!
All this company does is give you false hope!! Cpc do not care for animals as me and my partner witnessed first hand at their Sheffield location!!!! Unfortunately we had to have our 12 wk old puppy put to sleep on Saturday the 2nd September 2023 and was quickly rushed into making a decision by the vets to have our beautiful little puppy cremated by cpc, after we made our decision something didn’t quite sit right with us after reading all the AWFUL REVIEWS ABOUT CPC!!! We decided to go and collect our blue eyed girl from our vets on Monday morning when we got there we was told she had already gone to CPC we were heartbroken !!! As we had decided to bury our baby girl at home as we didn’t trust CPC, the vets quickly called to ask if they would not cremate her and told Cpc we would be going to pick her up and bring her home cpc agreed to this. We made the one hour journey to pick up our Luna it took us ages to find the location as it’s not very well sign posted upon finding the place finally we went to reception and was told they would go get our baby from the van that they where unloading imagine my shock to see frozen pets in yellow see through bags with black cable ties being taken off the van passed to another man who was tossing the poor animals into a big building bag no care was used when placing these poor animals into the bag they were literally thrown!!! It took at least 5 minutes to find our baby who was at the bottom of the pile!!! We were finally reunited with her I could clearly see it was Luna because of her distinctive marks on her head with the bag being see through which was very distressing to me as the vets assured me I wouldn’t be able to see her !!! Which was clearly a lie !!!! The man hand Luna to me and said IT HAS BEEN PUT DOWN AS A FRENCHIE !!!! which I found very rude and I corrected him telling the man she is a frenchie and her name is Luna, the woman then tried to hug me which I didn’t appreciate I wanted to take our baby home !!!! And take her away from what I had just witnessed !!! I’m so glad we took our baby home we was very lucky !!!! She is bow at peace at last back home where she belongs, please feel free to reply bk to This post Cpc because I would love to know why lies you make up about this review !!!!

If it was an option I would not give them any stars!! Avoid this company like to plague!! Vets should be ashamed for using them.
They make out they all dogs will get an individual cremation that have paid for it but they don’t they put them all in together.
I have first hand witnessed today them getting around 30 plus dogs out of a van that was all pilled on top of each other and throwing them ( and I mean THROWING) them into large building bags! Thank god we went to rescue our dog from them today before they threw her too! They still took £50 aswell and refused to give that bag. Our dog has been squished and was right at the bottom of the pile! I hope people get to see this review before it’s to late and they end up with multiple dogs ashes and there dog being mistreated at there final steps in this world before they go over the doggy rainbow !

5/09/2023 further to your reply below so you are saying you had toxic waste pilled on top of dogs to! I know exactly what I saw and to the right of reception there are bins full of animals.

I will be reporting this company as it’s disgusting and the fact our beautiful dog was completely squished because she was at the bottom of the pile is disgusting clearly you don’t have pets or morals or care.

My partner was hugged by a lady she didn’t have a choice in the matter because she was holding our dead puppy!

There is a big reason that my partner Jemma couldn’t walk up and collect our dog cause if she had of got closer she would have witnessed what I saw! You tried to usher us to the car because we was to close to witnessing what awful things you was doing. I walked off to my car as i couldn’t stand there and watch it anymore!

Updated!
If that’s the case then why did my puppy come off that van?
I was not mistaken at all neither was the person that saw dogs all in the bins at the right side of the reception!!

You will be reported we have photo evidence of your appalling site!
If that is the case I would love you to invite us back to your site to review this CCTV I’m sure you won’t mind if your telling the truth which you’re not!

Losing my Lulu was very hard but the lady I spoke to was very kind and made the upsetting process so much easier. Lulu is now home in a beautiful urn. Thank you.
Would recommend

I visited the garden of remembrance at cpc Cambridge and found it well looked after . Also, I think it's really thoughtful of cpc to place token ash from communal cremations in the garden and commemorate with a plaque. I have also had some email communication with CPC Cambridge and have always been very pleased with their responses.

As every pet owner knows, when your pet dies it's heartbreaking. Having decided to take my dog to Cambridge Pet Crematorium myself, which was difficult, I was hoping for caring service. On arriving at reception, after a few minutes I was met by a man who didn't introduce himself and took my details. He said that if i brought my dog in, he would take him from me. When I brought my dog in, to my surprise, he just wanted me to hand my dog over stood there in the corridor. It was left to me to ask if there was a room where I could lay my dog to say my goodbyes. Hardly a caring approach to grief.
A couple of days later I returned to collect my dog only to find that he was placed in the wrong casket. Not what I needed but soon rectified. I queried the price as I had paid for a individual cremation and keepsake box but the price didn't reflect this. To my surprise they had charged me extra because I had brought my dog to CPC and charged me for a "speedy service", neither did I ask for this or was this explained to me at any time, nor does it mention this on the website.
I decided to make a complaint via email, which appears to have fallen on deaf ears. If you're expecting a response in 24 hours then forget it! 9 days later and two sent emails sent and no reply from a company who's motto is "CPC Cares"
I suspect that the only reply I might receive will be a very generic response to this review saying how sorry they are.
I hope I never have to use this company again who like the vets service prey on the emotions of pet owners by over charging for poor service.
Update, (21.08.23). As I suspected still no reply to emails sent on the 2nd August. So much for acaring service.

Arranging everything over the phone was no problem, the lady was considerate and kind.
Only things I'm upset about is the beech casket comes sealed and can not open and family want some ashes in memorial necklaces that have purchased so really upset about that if I known it came sealed and could not open would not have had it.Plus I'm angry that I never got notice that mollys ashes were arriving today no text call what so ever that's out of order.

Cremation Id.,P2079684.Thankyou CPC Tewkesbury for individually cremating our absolutely amazing and wonderful little 16yr old Jack Russel Zoe,she was a whole lot more than a pet to us,everybody loved her,she was our fantastic friend and true companion and she loved us just as much as we loved her and now we feel some small comfort in having her back here with us positioned in the home where she spent so many happy years and now lay resting inside her oh so cute little brass personalised sealed beech casket complete with such a lovely sympathy card,we felt the dignified service in which CPC provided for us was second to none,impeccable in informing us along the way of Zoes' collection day from our local vets right through to her delivery day with a text beforehand giving us a 2 hour slot,the whole process only taking 10 days in getting Zoe back home to us.The service in which you have provided for us is a credit to you all at CPC so we are sending you our sincere thanks to your fabulous team.

We had to have our 16 year old Yorkie Alfie put to sleep and the vets recommended CPC. The process was very smooth and I called up a few times to check what was happening and if he’d been collected from the vets etc. It was a very distressing time and I could barely speak over the phone due to the emotion but the staff were great. We received Alfie’s ashes back in a beautiful little wooden casket with a sympathy card that stated the date he was cremated. It brought comfort at a very difficult time.
Thank you CPC.

We lost our beautiful boy Teddy in unexpected circumstances. We were beyond distraught and in a daze a friend gave us CPC's details and we are so pleased they did.
We were shown great patience and kindness and that will mean more than we can ever express as this was the first time we have experienced losing a pet.
The lady on the phone explained everything to us and when we received Teddy's ashes back, they were packaged so beautifully and the urn was just as lovely as we hoped it would be and the sympathy card inside was greatly appreciated.
Would recommend CPC to anyone who has lost their pet.
Thank you

Phoned CPC about my yogis cremation The receptionist was very very rude to me and didn’t want to deal with anything I said because I had my vet organise the cremation as I have paid for a private cremation. CPC should deal with the owner of the dog And the payee no matter what suspicion has set in now, very disappointed with CPC

Lady on the phone was very rude. Was quite shocked how rude actually considering your calling about a lost pet.

Our beloved family member sadly reached the end of his days June, 2023. The veterinary practice did not send our boy to be cremated with his correct name. CPC staff were very kind. They amended the error, even though it was not their fault. I emailed them. Stating what had happened. They rang me the next day. Sent us a new casket via courier. I cannot thank them enough for being so kind and understanding.

We recently lost our beautiful Belle and it broke me and my family. When I called to make arrangements, the lady on the phone was so kind to me as I was very upset. She gave me all my options and explained everything.
When we received her ashes, the casket was as lovely as I thought it would be and the card inside was so comforting.
Thank you CPC for looking after my Belle.

Our beautiful soft Marley was put to sleep at Abbeymoor vets in Sheffield . We were devastated to see him go but was assured that he would be treated with dignity and respect. Today Marley came back to us with a beautiful card from CPC and today we lay him to rest ❤️❤️ thank you for taking and looking after Marley on his final journey over rainbow 🌈 bridge

Very caring staff. Nothing was a problem for them. Treated with respect from start to finish. The casket that my dog Henry was returned in is fantastic and the card with details of his cremation and space for a photo is a really lovely touch.

Would like to pass my thanks onto all the staff.