Creams Cafe Reviews 311

Visiting the telford cafe was an appalling experience .it took along time for food to be thrown onto our table by the disgusting member of your rude staff. If iwas a manager at this location I would definitely be seeking new staff to keep my business up and running. I've gave it 1 star because I was happy to get out of the place. Don't use.

insane prices, opens an hour late, rude employees i think i saw a cockroach

Extremely Disappointing Experience – Save Your Money

I visited the Creams High Wycombe branch recently to satisfy some late-night cravings, and unfortunately, it was a massive waste of money. I ordered the Milk Cake, Karak Chai, and a Bueno Cookie Dough. While I must acknowledge that the service was quick and the waiter was polite, the quality of the food and the company's policies were unacceptable.
The Milk Cake Disaster
I was really looking forward to the Milk Cake, but it was incredibly disappointing. Instead of the rich, soaked dessert you expect, it arrived as a dry piece of sponge cake with a dollop of whipped cream on top. They provided only a tiny, insufficient pot of milk to pour over it. When I asked the waiter for more milk—explaining that the purpose of a milk cake is for the sponge to be fully soaked, not dry—I was told that the head office limits the milk to "control calories."
If I am going out to a dessert shop, I expect to manage my own calories. The decision to serve a dry, sub-par product under the guise of health is ridiculous and makes for a terrible eating experience.
The Karak Chai
The tea was equally disappointing. When it arrived, the cup wasn't even full—the tea sat just above the middle line. To make matters worse, it tasted like basic, cheap tea-bag tea rather than an authentic Karak Chai.

I regret spending my money here. The quality does not match the price point, and the corporate excuses for poor food quality are frustrating. Save your money and go elsewhere—I definitely won’t be returning.

This was horrible the waitress was rude and unwilling, the environment is unpleasant a leak in the middle of the store not being dealt with. We waited 10 minutes just to be spoken with when it wasn’t busy at all. We waited over 20 minutes for our simple drink to be made and then when other customers came they put us to the bottom of their priority list even though we can before. Tables are unsanitary and sticky and the soft serve machine doesn’t work.the drink was sub standard and had no ice bizzare wilted topping floating about. This ridiculous horrible don’t come here. We were at the Putney location.

We visited Basildon Creams for a birthday treat and had ice creams, waffles, milkshakes, and a latte – everything was absolutely lovely.
There was a small miscommunication when ordering, but Rumaysa, who served us, could not have been more polite, professional, and helpful. Nothing was too much trouble, and she handled everything with such kindness and a genuine smile.
It's very rare these days to receive customer service of this standard, and she really made our visit special. Thank you, Rumaysa, for going above and beyond – you're a credit to the team. We will definitely be back! ⭐⭐⭐⭐⭐

i had not heard of creams in cambridge ,we thought we would try ,disapointed ,word ripoff come to mind, can only give it 1* , creams you need rethink portions need be more generouse.

I would strongly advise others to think carefully before working for or using this company.

They hired a number of young individuals some only 16 years old, all fairly new to the role and within their probation period. They were provided with approximately two hours of mandatory training which was not paid.

Following a change in management, these original staff members continued working and were even relied upon to support and train incoming employees that the new management had brought with them. At no point were they informed of performance concerns, given feedback, or offered any opportunity to improve.

However, over time their scheduled shifts were reduced significantly without explanation. In the most recent week, each individual was allocated a single shift, and upon arrival were dismissed with immediate effect and issued letters citing poor performance.

The absence of prior warnings, documented performance management, or clear communication raises serious concerns about the fairness and professionalism of this process—particularly given the age of the staff involved.

Employers have a responsibility not only to follow legal requirements, but also to ensure fair and transparent treatment of employees. In this case, both appear to be lacking.

Turned up today with my family for my daughters 13th Birthday celebration.
I was very disappointed.
We ordered the birthday cake loaded shake !! And what we got was not what we expected.
Our thick shakes was very milky hardly any flavour of what we wanted .
It’s as if they are cutting costs instead of ice cream in your thick shakes they used milk !
The birthday loaded shake was not what we order or what you advertised the cake was the size of your thumb nail !!! And looked mouldy!
Now I’ve one disappointment 13 yr old for her birthday!! Also ASC !!
Our drinks for served in plastic cups , the ice cream was a child’s portion! We all adults large portions we ordered .

For now on we be going to Chatham dockside can’t fault those always had amazing experience there.
No more for Rochester very disappointed even when I spoke to the manager he wasn’t bothered at all

STAY CLEAR! Very bad rude customer service. Slow service. Horrible looking dessert …. Tasted off. Lakeside Thurrock branch of Creams.

i went to the london branch newar warthomstow it was terrible service. I ordered dessert tea and a frappe, the frappe was ice cream with a drizzle of caramel sauce i was so diappointed when i told the cashier he said well thats how we make it , then charged me extra £3 to blend it in the blender again i was so angry and disappointed

I ordered a banana filled crepe which was all crepe. I took one bite and couldn't eat it as it was too doughy and hard to swallow. I left it whole. The staff were too busy talking to each other. I had to ask for a knife and fork, then ask for the ice cream I paid for. I should have known better. I've been coming here for years and used to love this place, but it really has gone downhill, and fast. The place used to be packed and it was empty, so I'm not the only one to feel this way.

How do I upload my photo?

Yet again have not received the items I ordered. Half the order missing and the other half wrong items. This has happened twice before, thought I would give them one last chance but they messed up again. Will not be ordering again.

Ordered a creams for delivery it’s just arrived freezing cold so the cookie dough is hard and feels a bit stale. Barely any chocolate sauce. This is the second time this has happened definitely won’t be ordering with them again don’t recommend anyone does.

Creams quality has gone down significantly! Ice cream portions definitely got smaller than before.
So sorry for that.

Peterborough Creams is the best place to be the management is on point from the time your order to the time your get served, thanks to HAMAD & HASNAIN for making our family Night great.

I had an absolutely terrible experience with this company. I never received the items I paid for, yet a staff member named Hammond refused to issue a refund. To make matters worse, Hammond was incredibly unprofessional and even resorted to imposing threats against me.
The situation was only resolved after I insisted on speaking with the manager. It shouldn't take an escalation to the management level just to get my money back for goods never delivered. Avoid this place if you value professional service and your safety.

The gelato is great but visiting the Tunbridge Wells branch the tables were filthy... had to go outside in the cold to eat

Ordered 4 items through Just Eat and when it was delivered we only had 3!! Tried calling Creams directly and guess what No one answered. Absolutely disgusting service. The only way I managed to get some help was through Just Eat, in the end I got my money back for the missing item. Certainly won’t be going back to Creams.

Spent £30 for 1 Bueno cookie dough & 1 lemon meringe cheesecakundae & when i received it, it was a disgusting amount to my order, you couldve fed it to two 5 year old. Unfortunately i cannot upload tge before pictures to pictures of what was received. ASBO RIP OFF!