I used the customized feature on the website to order a pendant of a specific cord length. The item arrived 6” longer. After emailing multiple times regarding the issue, they agreed it was an error an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased 4 metal bulb covers, sockets and 12 feet of 3 wire rayon cable for pendant shades. Web site was very straight forward and helpful. FAQs were very helpful. Selection was easy. Price was e... Toon meer
The U.S. branch of Creative Cables exceeded my expectations in every way. I first found their Italian branch's website and I can say that i was pretty frustrated by their complete attitude (or lack th... Toon meer
Creative Cables has excellent products for your lighting needs. When I found the item I was looking for, I thought I was dealing with a vendor from the US, it turns out they are in Italy. I was nervo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Creative Cables US
Geschreven door het bedrijf
Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you need—fabric-covered cords, sockets, ceiling canopies, pendant kits, and more—to build lighting that fits your vision.
Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.
Shop at www.creative-cables.us and get:
- Fully customizable lighting parts
- High-quality, safety-tested materials
- Fast, nationwide shipping
- Expert customer support
Start building lighting that's as original as you are.
Contactgegevens
3043 Broad Avenue, TN 38112, Memphis, Verenigde Staten
- 901.359.5128
- info.us@creative-cables.com
- www.creative-cables.us
4,1
Goed
474 reviews
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Antwoord van Creative Cables US
Dear Lou,
We’re happy to hear you’re happy with the EIVA product and the quick delivery. Thank you for choosing us!
Kind regards,
Creative-Cables Support
Helpful customer service
Helpful customer service! I needed clarification on a product and I was sent a full on video of it! Amazing. Thanks so much!
26 juli 2025
Antwoord van Creative Cables US
Dear Kelsey,
We’re so pleased to hear our team’s video explanation was helpful! Thank you for sharing your experience!
Kind regards,
Creative-Cables Support
Antwoord van Creative Cables US
Dear Elka,
We’re glad the product was just what you expected and arrived quickly. Thanks for your review!
Kind regards,
Creative-Cables Support
Antwoord van Creative Cables US
Dear Barbara,
Thank you for your feedback! We’re glad you were satisfied with both the product and the shipping time!
Kind regards,
Creative-Cables Support
Antwoord van Creative Cables US
Hi Brad,
Thank you for your kind review!
We’re glad you’re happy with our fast worldwide shipping. If you ever need anything else, just let us know!
Best regards,
Creative Cables Support
The product was exactly as advertised…
The product was exactly as advertised and great quality. Fast delivery.
17 juni 2025
Antwoord van Creative Cables US
Dear Mario,
Thank you so much for your wonderful feedback!
We’re happy to hear everything met your expectations.
If you ever need anything else, we’re here to help!
Best regards,
Creative-Cables Support
Great selection of excellent quality cables
Great selection of excellent quality cables, Fast delivery, works with my dining room pendant fixture, very happy with purchase.
2 juli 2025
Antwoord van Creative Cables US
Hi,
Thank you for your kind review!
We’re happy to hear you’re pleased with our selection, quality, and fast delivery, and that the cables work perfectly with your pendant fixture.
We hope to see you back soon—please don’t hesitate to contact us if you ever need any assistance.
Best regards,
Creative-Cables Support
Perfect items! Great price!
Perfect item exactly what I was looking for. Fast shipping and excellent price. I’ll
Certainly recommend and use you again.
16 juni 2025
Antwoord van Creative Cables US
Dear Shane,
Thank you so much for taking the time to leave this review. We're happy to hear that the item was what you were looking for, and that you were pleased with both the price and the delivery.
If you ever need help or have any questions, don’t hesitate to reach out.
Kind regards,
Creative-Cables Support
The people that work here are sooo…
The people that work here are sooo helpful and were amazing to work with.
12 juni 2025
Antwoord van Creative Cables US
Hi there,
Thank you so much for your kind words! We're very glad to hear that you had a great experience with our team — your support truly means a lot to us.
Best regards,
Creative-Cables Support
MORE THAN 5 STARS. The clock I ordered is beyond five…
The clock I ordered is beyond five stars. It arrived very quickly (from Italy!), wrapped in layers and layers of bubble wrap, and when I finally saw it, it blew my mind. Fabulous design (true to picture), extremely well made, quality materials. The customer service is courteous and extraordinarily efficient —responded promptly to my questions, kept me informed in a timely manner of the delivery schedule. A most excellent experience.
6 mei 2025
Antwoord van Creative Cables US
Dear Carole,
Thank you so much for this incredible review! We're thrilled that the items exceeded your expectations and that everything from the packaging to the customer service made your experience a positive one.
We truly appreciate your kind words and hope to welcome you back again soon!
Best regards,
Creative-Cables Support
Je n’ai pas reçu ma commande
24 april 2025
Antwoord van Creative Cables US
Hi Étienne,
We're very sorry to hear you haven't received your order.
Please reach out to us via the contact form on our website so we can assist you directly and resolve this as quickly as possible.
We're here to help!
Best regards,
Creative-Cables Support
I’m very happy with the products I…
I’m very happy with the products I ordered, but I wish you had an option to order cord samples. If there is a sample option, it’s too hard to find.
12 mei 2025
Antwoord van Creative Cables US
Dear Kai,
Thank you so much for your feedback, and we're glad you're happy with your order! We'll definitely take your suggestion into account as we continue to improve the shopping experience.
Best regards,
Creative-Cables Support
Love their bulbs and light fixtures
Love their bulbs and light fixtures. Definitely recommend
11 april 2025
Antwoord van Creative Cables US
Hi Krista,
Thank you so much for your kind words! We're glad to hear that you love our bulbs and light fixtures — that truly means a lot to us.
We appreciate the recommendation and look forward to brightening up your space again in the future!
All the best,
Creative-Cables Support
Antwoord van Creative Cables US
Hello Clare,
Thank you so much for your kind words, we’re glad you had a positive shopping experience and that you’re happy with the cable!
As for promo codes, the one currently available is the one offered when you sign up for our newsletter. You’ll get a discount code straight to your inbox, plus early access to news and exclusive offers.
Thanks again for your support!
Best regards,
Creative-Cables Support
Horrific - stay away!!
Horrific job in packaging. My items arrived broken and scattered throughout the box. Complete disarray and lack of even caring how there products arrived. No instructions for anything and follow up took forever when I reached out about a refund. Left with useless broken supplies. Buyer be warned. This place used to be so good and helpful to buy from. Now complete trash. Stay far away.
1 april 2025
Review zonder uitnodiging
Antwoord van Creative Cables US
Hello Amber!
We are very sorry to read this review of yours.
I have tried to track down your order and your emails, but I can't find anything.
Can we ask you to contact us at the following link?
https://www.creative-cables.us/contact-us
We would really like to find out what happened and solve the problem.
It is important to us that all our customers are satisfied with our service!
A good product, but some downsides.
SUMMARY: A decently stylish product that even a non-electrician can set up, if they're able to think on their feet. The product you receive might be of lower quality than pictured on the website, and product-specific documentation may be nonexistent or hard to find.
PROS:
-I didn't realize my package would be shipping from Italy, but even free shipping arrived in about 7 days, which I found expedient.
-The lampshade, socket, and cable match my aesthetic and fits in where I put it. I was glad to have such a variety available to choose from.
-The cable seems to be of good quality, so do most of the accessories (switch, plug, swag hook). The fairleads and swag hook came with drywall anchors and screws that are minimal but strong.
-Putting the lamp together was often a fun DIY experience for someone like me, who never does electrical work.
-It works well with the bulb I installed and matches the idea I had in my head.
CONS:
-The lampshade and accessories arrived a little banged-up - the lampshade has indelible markings/dents/deformation; not too noticeable unless you're inspecting it closely. Also, some of my accessories were not well packed and ended up all over the box.
-They sent me two bulb sockets when I ordered only one - two slightly different sockets, with no indication on which one I should use. The first one I installed had too much grip on the bulb and twisted wires to the point of failure when I took bulbs out of the socket. If there had been better documentation on putting the socket together (see below), I could likely have avoided this. I'm now sing the second bulb socket, and it's working much better.
-There's very little documentation on how to set everything up. Some general videos that show the process of wiring and installing various sockets, but the system that my socket uses for securing to the cable is different than shown in the videos, which led to confusion for a newbie like me. Whenever I went looking for any written documentation, it was hard or impossible to get information useful for me.
-VERY annoyed with the choice to use plastic screws for securing cable to fixtures. Plastic might have been an acceptable choice if the drive were standard for US tools - similar to a flathead bit, but much closer to a rectangle. I completely stripped out one screw using a small flathead, and the other one might have two or so tightenings left before it completely strips out as well.
-The fixing of one component to the next leaves something to be desired. As described above, I'm not impressed with the plastic screw to hold cable. More annoyingly, I resorted to using threadlocker to prevent the wires from becoming twisted when installing or uninstalling lightbulbs, as the threaded pipe used to connect the socket cover to the socket simply wasn't strong enough to hold the socket fast while unscrewing a lightbulb.
COMMENTS: I think I paid just a bit over an appropriate price for what I received. I was disappointed to see that my lampshade was dinged up when it arrived, and it appears to have come that way from the factory - no damage on the box, only to the shade. Aside from mixed elation and frustration during assembly, I do think that the lamp looks nice how and where I've installed it. Overall, I would return to Creative Cables for my next lighting project.
27 maart 2025
Antwoord van Creative Cables US
Dear Liam,
Thank you for your detailed feedback! We’re glad to hear that you found the overall experience enjoyable, and we appreciate your comments on shipping speed and variety.
We’re sorry to hear about the issues you encountered, including the condition of your lampshade and lack of clear documentation. We take this kind of feedback seriously and will share it with our team to improve packaging and instructional materials. Your note about the plastic screws is also helpful. Please note that if you ever have any doubts or questions about an order or product, that you can always contact us as indicated on the website! We are more than happy to help eliminate any doubts and provide you with extra documentation if desired.
Please reach out to our customer support team, and we’ll make it right. We truly appreciate your honest insights and are grateful that you would consider us for your next project!
Best regards,
Creative-Cables Customer Care
Easy to order and excellent order…
Easy to order and excellent order status communication throughout.
Another job well done!
Thank you!
26 maart 2025
Antwoord van Creative Cables US
Dear Visa,
Thank you for your kind words! We’re happy to hear that the ordering process and communication met your expectations. Looking forward to assisting you with your next project!
Best regards,
Creative-Cables Customer Service
Looks Great Exposed
I purchased this wrapped cable because I was adding ceilling lights to a room that never had any. Rather than completely redoing the ceiling to run wiring through the floor joists, I opted to swag cables to the lights and tie them up with fairleads. Everything went really smoothly and I was able to take an entire collection of other lamps out of that room.
7 maart 2025
Antwoord van Creative Cables US
Hello Megan,
We love hearing how our products fit into creative solutions! It sounds like you found a great way to install your ceiling lights, and we’re so glad everything went smoothly. Thank you for your support and we look forward to assisting you again!
Best regards,
Creative-Cables Customer Care
Broken parts
Received order, terrible packing and parts were broken. Sent multiple emails and no response. Do not buy from this company. They will not provide and response and don’t care about the products how you receive them. This needed to be said!
25 maart 2025
Antwoord van Creative Cables US
Dear Dana,
We’re sorry to hear about your frustration and appreciate your efforts to leave a review.
As mentioned during our conversations, unfortunately we did not receive any messages besides the one we used to resolve the issue for you. It’s possible they were sent to an incorrect address or didn’t arrive due to a technical error. To ensure messages always reach us, we recommend using the contact module on our website.
That said, we’re very happy we managed to resolve the matter in the end, despite the initial hiccup. If there’s ever anything else we can do for you, don’t hesitate to reach out!
Best regards,
Creative-Cables Customer Care
Product description was accurate
Product description was accurate. Delivery incredibly fast despite the order coming from Italy. Reasonable pricing.
15 maart 2025
Antwoord van Creative Cables US
Hi there,
Thank you for your feedback! We're glad to hear that you were satisfied with your order and the service. We appreciate your support and hope to assist you again in the future!
Best regards,
Creative-Cables Customer Care
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