CreditFix  Reviews 

Creditfix have been an absolute nightmare for me. My first complaint being that they use hard pressure sales tactics to convince you that an iva is your best option but in my case I believe that's not necessarily true.
Of course they cover this up by pressuring you sigh a declaration that you have been given all the facts prior to starting your iva and to state you were not coersed into the deal.
Communication with creditfix is terrible I have received conflicting information from different representatives making the annual review process very difficult to navigate.
Creditfix do not make allowances for vulnerable people with complex mental health difficulties or people with other conditions such as substance abuse that effects their ability to budget effectively.
The creditfix phone app is an absolute joke. My app has not been updated at any point during the iva meaning that you never really know if they decide to increase your monthly payment as they don't make much effort in contacting you by other means. If you send creditfix an email be prepared for it not to be answered.
This month (Jan 2024) I have been left with no money to buy food or put fuel in my car to be able to get to work Thank God I don't have children that depend on me and my income.
I would advise anyone to avoid creditfix they are unprofessional and all they are interested in is profiting from other people's problems.
Dean

There’s no point in waiting or hoping to see that you would get your breakthrough here. It’s so unfortunate and never going to happen. I need my refunds please am a single mother. Thanks to “Easy _be” that has helped me out. Now I don’t have to worry cause my financial situation is in a good track now.

I really want to emphasize on how I almost got robbed of my hard earned money if not for letters of my photo all would have gone off to the sky without a trace of anything wrong. There are other brokers too which have better service such as “Easy bee” and so on. Once been letdown a red flag is a must then.

5 stars ⭐⭐⭐⭐⭐. I would have never managed my debts without this company. Always professional and helpful

The customer service is non exist able. Never speak to the same person twice and non of them do as they say they are going to do. I would not recommend at all

I have not debt and no reason to be contacted by creditfix but I received a letter from them about a meeting of some sort. I cannot get hold of anyone and do not know why I have a letter from them. I do not know if they are a legitimate company or not. There is no reference on the letter and it is extremely vague. Not impressed. The letter has the creditfix phone number on it but this gives no useful info. The chat facility on their website asks for personal details and appears to be a way of getting information from people before actually doing anything. Very bad practice.

Thankyou Raheem Latiff a great service by you and your team. I was not in a good place financially and when you answered my call I felt very comfortable and you gave me options which you put no pressure on. I am very grateful that you have been able to assist me to get back on track. Thankyou for a prompt professional service thankyou for not judging me and been very understanding.

My experience with Creditfix began on a positive note. Right from our initial contact, they meticulously explained the process, its implications, and consistently guided me through the settlement journey. The team maintained a high level of professionalism by providing regular updates on my account status, which I found reassuring.

Although I encountered a minor setback towards the closure process, Creditfix reached out and handled my frustration with utmost professionalism. I truly appreciate the effort put forth by the closure team, especially Rooksar and Rashena (apologies for any misspellings), for their dedicated follow-up.

Thanks to their diligent work, I'm relieved that this chapter has come to a close, allowing me to focus on rebuilding my credit score.

AWFUL CUSTOMER SERVICE.

Trying to obtain an email of my outstanding balance for a legal matter and 5 days of chasing them after being lied to about it being sent the next day.

All I need is an email?!

They said today I would have this by 4:30 — MORE LIES!

What a bunch of frustrating crap.

Avoid this company.

UPDATE:
In all fairness they realised what they'd done and reviewed my case and gave me a refund.

I've paid them off but find today that they are still taking my money. Costs were outrageous . The Bank of Scotland took them to court! Service no existent. Please Please avoid these scoundrals at all costs...cos that's what you'll part with. Their expertise is kicking you whilst you're down. They are registered in Ireland, not UK as they would have you believe.

The lady I spoke to this was very helpful and knowledgeable.
Support and advise was excellent.

I paid my IVA off early in September on a lump sum more than my original debt in the first place which was agreed and is on my bank statement as being paid to credifix so i am now waiting for my certificate to say its closed yet they are still wanting the monthly payments i had before and another debt agency has been calling me twice a day for the last 3 weeks . I was told when I paid the lump sum congratulations its all done and it might take 3 months to get the final certificate but all I've had is hassel from wanting more money and another party harrassing me on the phone and E mails .

Been with the company since it was Vanguard and to be fair they was pretty good. It’s since change names three times without updating me or giving me a new reference number each time. I then tried to reduce the payments due to everything else going up and they wouldn’t let me!! I then talked to someone and they advised getting a DRO however NO ONE told me that because it’s a joint IVA the joint debt would then go onto the other party completely!! I cancelled my IVA before being informed of this information which now means the other person now has all joint debt. I tried to then talk to credit fix and of course absolutely useless. I have been told by one person I should be able to sort the IVA back out but another is saying no. Now I’m completely stuck on how to get any help!! It’s awful how they run!! The other person didn’t even give permission to have the IVA cancelled which I think is bd that they didn’t even try and get his approval!! Awful company

Mis sold IVA
My IVA was missold by this awful company , mine is in the hands of a solicitor , been over 18 months and they are still trying to take money out of my accout , be careful of their fees that they don't tell you about , you'll be paying them for the rest of your lives
If l could of given a lower score l would
AVOID AVOID AVOID

Awful company, that broke insolvency rules when they negotiated my iva, due to ill health I lost my job and they have continued to try and take payments and have dragged their heals over canceling my iva, be very very careful of taking anything out with this company as they may be great when you're paying the moment you stop is the moment they try and ruin your life!!!!

Creditfix duplicated my debt and added creditors onto my file. They are parasites and should be avoided at all costs.

Spoke to Charlie this morning. Very helpful and professional. Sorted my case quickly. Brilliant service

I tried the company. I have not seen improvement. No contact for an update. It has been two months. I don't think they mailed the letters to the credit bureaus. I paid $2.44 for letters to be mailed. Please don't bother to contact customer service, it is useless. This company is a joke.

Wanted to leave a positive review and thank the different people at creditfix who helped when my sister received a sudden cancer diagnosis. Creditfix were caring, fair and took the time to help.

Really poor advice. I ended up in a worse mess and they just fobbed me off. They never rang back when I was out of my mind with worry. Once they seal the deal, the shutters go up. Steer clear.