Intuit Credit Karma US Reviews 

Because I reported a fraudulent charge on my account, they chose to close my account due to no fault of my own. Someone hacked my account in Ohio and I live in Massachusetts. They decided to close my account because I reported the fraud.

Credit Karma is NOT TRUTHFUL in several ways. First, they showed my credit score at 695 per TransUnion and listed personal loan companies that offered different amounts and interest rates. When I received my denial letter from SoFi, it showed my TransUnion score to be 807. They are a business and receive money from these companies they put on their site.
Secondly, I clicked on a loan offer with SoFi loans that had a Credit Karma guarantee stating that they are certain I’ll be approved or they will pay me $50. This was printed clear as day. I clicked on loan and started the process with SoFi. This POS lender pulled a hard credit and THEN asked for specific income documents. Most lenders of these types, get the documents to satisfy their requirements and then pull the hard credit. This puts a ding on your score when they make you believe everything is great and in just a few steps you’ll be approved. DO YOURSELF A FAVOR AND STAY AWAY FROM SoFi. I contacted Credit Karma about the guarantee and initially was contacted by them with stupid questions like,”can you tell us the day of application”? This was already provided in initial contact and they should know this!!! Then they contacted me again, claiming they need more info. Need more info??? They have it all on the site!!’ Then I got another email asking me again stupid repetitive questions. Finally after 4 days of back and forth emails, they claim my offer was not a Credit Karma guarantee and I’m not eligible. This company is a lying sack of shit! I clicked on that offer specifically due to the guarantee. DONT FALL FOR THEIR BAITED LIES!!!!’
On a better note, I did business with a company called Happy Money who not only approved my loan for $1000 more, but at .75% less than SoFi’s offer. They also were quick, asked for my documentation first to be uploaded AND THEN said everything looks good and pulled a hard credit pull. My loan was funded to my bank in 3 business days.
My advice is don’t fall for what Credit Karma shows you, they will mislead you.

I haven't been on the app for a long time and have a old number I don't remember. Follow the steps to recover the account and get verification code sent to my new number and I'm locked out of the account saying contact service. I've talked to those incompetent people three times telling them that I don't remember that number and I would like to get in my account. I even did the ID and face recognition and I got an email saying that it was accepted and they're trying to tell me that it wasn't but I have email confirming it. They wanted me to do the whole process All over again and I told him no. I said f*** it! I just delete the app and leave a bad review. Their service tecs are very incompetent, and acting like I'm trying to hack my own account.

Will not let me delete account without giving them picture ID even though I can verify over email codes and secondary phone telling me I have to use my primary phone number in order to change primary phone number. I have to give them my photo ID just to delete the account not gonna happen.

I got an email that I had applied for a loan through them and I absolutely did not and of course you can't reach anybody. I am going to FDIC and any other entities.

Do not use this service! They automatically track you, ypur driving and it can affect your driving score. They did this without my knowledge. Ive since deactivated my account. Its the equivalent of allowing ypur insurance company to put device on your car and its a trap. Unbelievable credit karma!! Ypu have no right! You are a disgusting company with piss poor business practices

I am HIGHLY disappointed. Yes I have been having financial difficulties and my score dropped. It took me a while to get my life together and start to pay off my debt. When you look at your credit report on Credit Karma it states if you pay off your debt in a certain time frame your score will go up depending on if you pay it off or payments and so on. So I had 3 different debts and it clearly states if I paid them off within 2 years of the opening debt my score would go up 25 points each. So I did. I paid all 3 of them off and my score went up 3 points. I contacted Credit Karma and asked why only 3 points and they said they don’t decide that the credit bureau do. Like WTF you clearly have it stated on your site and now you don’t handle that. So you basically lie to people to get them to pay stuff off so you get a your kick back from the credit bureau. Credit Karma is nothing but lies. Don’t do any credit stuff though them until they can back what they promise

Sold all of my information to scammers that call me 5 times a day. I can't take it anymore.

I applied for refund advance on 01/24. It was accepted for $1000. It is now 03/25 and I still have not received it. Whenever I call, no one can give me an answer and they say this is happening to a lot of people. I see a lawsuit coming.

It's just spam now, just garbage. I remember when It was a pretty nice platform, but like all things Intuit touches it turned into a steaming pile of donkey crap.

Horrible company outsourced in another country with horrible customer service

Horrible company and terrible service. I verified my ID at least five times, and they still refused to remove the hold on my account. They will not even explain what is wrong with my photo, even though I submitted it exactly as instructed.

I use the credit builder portion of the app. I wanted to change the auto save date to biweekly Fridays rather than Thursday because my payday has changed. You’d think it would be as easy as going into settlings to update the withdrawal date. I deactivated the auto save because it would withdraw the day before I get paid which may be a date I’m low or negative on cash, risking an overdraft fee of $36. I called to get it changed and the only other option was to change it to monthly or every 15 days. That’s not fixing my problem. It’s so simple yet so asinine that I can’t change the auto save date on my own. The only option is to do it manually. Once it builds back up to $500 I’m closing it out ASAP

Auto emails to solve internal company issues are rude, incorrect, mind numbingly useless. I reported a fraud suspicion upon receiving an email from this company indicating that I had changed a password or used a different device recently. Not only do I not have now, nor have I ever an account with them. Upon alerting this to their CS team, the auto generated “customer support “ email response was to provide my account number. If that doesn’t help you out with seeing this business’s massive breech of its literal foundational function, not a truckload of college degrees and subscription fees will keep the fraud from demolishing their entire system and hasten the demise of a truly worthless concept.

I had i guess gotten my identity or accounts stolen. This was not credit karmas fault. Through credit karma specifically an attempted $4,800 out of my $2,800 was grabbed. My bank couldn't do much, as I had entrusted credit karma to save $100 per week the last 28 weeks and my bank saw them as safe. After numerous weeks of contact with credit karma's strictly email third world based workers, I got a solid $1,200 back. This is in account of the $2,000 taken from me that I never had. I was told that my account was under balance. So at the end of all this, I gave credit karma $800. I hate credit karma. I now will do my taxes by myself, not even turbo tax, since they are friends. In general I don't trust third party things like this. So at least they helped me in distrusting any and all third party life-easienizers. Let's get back to checkbooks and bartering.

I was offered the Credit Karma payroll advance a few months ago. I've had the same payroll deposit for the last six years. Around a month ago, I received a Fidelity deposit a week after I received my payroll deposit. Your system flagged my Fidelity deposit as my payroll which substantially lowered my advance limit and now because I didn't get a deposit into my account this week, my advance access has been frozen. I reached out to your customer support team and was told there is nothing you can do because it's a system issue, which is pretty bonkers to me. You guys created the system but you can't fix the system? I'll be using my secondary bank going forward. If an error is presented which is clearly not on my end, this should be rectified.

They spam you daily, (sometime multiple times). When you click on unsubscribe, they won't let you. I will have to mark it as spam forever now. Don't be fooled. They are just there to get you to take out High Interest Loans to pay off high interest Credit Cards. They used to be a good company, but they are now just SPAMMERS.

FLAGGED FOR INACURRATE AND / OR INCORRECT DATA AND INFORMATION ..

Do not fall for their $50 loan guarantee!!! I did!!! You will NOT get it even if the loan does not get approved!! VERY outdated and VERY disappointing customer service!!! If I could give Credit Karma less than 0 out of 5 I would!!!! Will never be using you again!!!
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They offer loans but you have to have a vehicle to use as collateral. If you use the money management application, it will allow you to get 20-400 & once your direct deposit is made it's taken out but the amount you're allowed to get varies from week to week. If you borrow 200 & when it's taken out your account, they may allow you to borrow 50-100. You don't get to borrow the same amount. So that is a financial thing & nobody can explain to you why it changes. If you do a chat session, they're going to hang up on you because they don't know how to answer your question. The credit cards they offer are always secured or have a very low credit amount.