Crest Nicholson Reviews 

Good deal , and processional staff

Freya and Katrina at cringleford heights were both excellent, very helpful and informative, knew what was going on and kept me informed. They made the purchase process very easy. The quality and range of the options and flexibility to set things up how I want was great, and the standard of the house looks brilliant. Very happy.

Staff are helpful, full of information and puts you at ease when making a big purchase!

DO NOT BUY NEWLANDS PLACE ARBORFIELD.

Absolutely the worst company to buy a house from. I was promised after the terrible experience I had with my last home, on snagging that it would not be the same again post sale.

5 months down the line and they have been diabolical again.

The fact we got left with no usable shower in the house for 5 months as well as left with huge holes in our ceiling after a leak for months. Which they cut the hole, fixed the leak then wouldn’t respond to us, to come back and fix it. That is just 2 of the problems we have had.

Multiple promises from the site manager and directors they will fix the issues.. they do one job to keep us happy then ignore us again. Same circle over and over again

28/08 update. Got a response from Helen Morley who is apparently the Customer Service Director, diabolical response. It is just embarrassing. I can confirm- do not buy a Crest home.

I visited Ludlow Green and met Elyse. She was very helpful, polite, friendly and professional. She went out of her way to assist us and to provide information. Elyse is a credit to Crest Nicholson and I hope management will inform her of my review.

Really positive experience with Crest Nicholson in Whitehouse. The sales team on-site is exceptionally supportive, communicative, and easy to work with. They’ve kept us updated at every stage and made the entire home-buying journey so far a seamless experience. Highly recommended

Kelly was very professional, patient and kind.

The viewing of the property went well and we are happy the way the agent explained everything to us.

Another year goes by, another year of broken promises

Tadpole Garden Village

A year ago many residents took to Trust Pilot as a means to get Crest to keep to their commitment to finish the estate’s infrastructure

Initially things picked up, but, as expected it was empty promises of man and women with clipboards, making lists but never actually doing anything

All that has been achieved is a resurface of one road (which was significantly delayed too)

No playing fields
Paths still a mess
Virtually every street defective
And the street thy did do (eg Green St) need re-doing due to their poor work

Do not believe their sales pitch. They do not have the money to complete this estate (it will cost them well over £25m). They are running a cash scheme; money from this estate goes towards the next one. Absolute sham

A year ago, Crest made a commitment to get on top of the countless unfinished parts of Tadpole Garden Village (after years of leaving it in a mess). Unfortunately after an initial flurry of work, this slowed back down to a snails pace. Its clear that this outfit is not capable of managing a project of this size (or simply dosent care after all the money is in). If you are considering purchasing from within a Crest Nicholson project, I'd think twice!

Disgraceful treatment of all owners within Tadpole Garden Village
Initially house handover and all associated sales responsibilities carried out very efficiently but
After sales site responsibility appalling
Some sections of the site still waiting for completion after endless promises and waiting 10 years plus in some cases

Will Crest ever finish Tadpole Garden Village? They should be ashamed of the state the development has been left in. I’ve owned my property for TEN YEARS and the roads still aren’t finished. The entire development is a shambles. Promises by Crest are made to be broken. Just when you think they’ve got their house in order, they fall at the first hurdle. If you buy a home from Crest, go in with your eyes open. Expect to live on a development for over a DECADE with unfinished roads and unsafe play areas and open spaces. Communication by Crest would be more effective by a one winged carrier pigeon that only flies on a leap year. There’s no respect, they don’t care once they’ve got your money….you’ll see that from the ‘copy and paste’ response to every review they receive about their abhorrent approach to finishing (or not) their Tadpole Garden Village development, including this review I’d imagine. Go on Crest, humour me, respond to this review with integrity, not just some corporate copy and paste waffle. Dare you!

It is extremely disappointing to see Crest Nicholson once again failing to deliver on commitments made to the residents of Tadpole Garden Village.
While we acknowledge that Crest Nicholson has recently taken notice of residents’ concerns and begun making progress on some of the promises and commitments that had previously been neglected, this progress has unfortunately been short-lived. Once again, residents are being left frustrated by a lack of follow-through, communication and accountability.
Residents have invested not only financially, but also emotionally, in their homes and in the community that Crest Nicholson has created. We expect to be treated with respect and for commitments made to residents to be honoured. Instead, there is a growing feeling that once concerns have been raised and attention has moved elsewhere, promises begin to fall by the wayside.
This is not simply about individual issues; it is about a continued pattern of poor communication, unfulfilled commitments and a lack of respect for the people who live in this development.
As residents, we are understandably tired and frustrated. We should not have to repeatedly chase, challenge and remind Crest Nicholson to deliver on work and commitments that it has already agreed to.
Crest Nicholson needs to recognise that Tadpole Garden Village is not simply a development on a map — it is people’s homes and a community. Residents deserve better than inconsistent promises and temporary efforts to address longstanding concerns.
We sincerely hope Crest Nicholson will take this feedback seriously, restore confidence with residents and, most importantly, deliver what has been promised rather than continuing to disappoint the community.

Although I am still in the early stages of working with this developer, my experience has been very positive. The team has been responsive, professional, and willing to listen to my requirements throughout the process.

What has stood out most is their flexibility and willingness to accommodate reasonable requests, which has made the experience much smoother and more reassuring. Communication has been clear, and they have shown a genuine commitment to finding solutions that work for both parties.

While there is still a journey ahead, I am encouraged by the level of customer service and support I have received so far and look forward to continuing the process with them.

Tadpole Garden Village - feeling abandoned

Crest Nicholson seem unable to manage a project of this scale. This estate is still unfinished. Although we saw more activity following the hundreds of complaints raised by residents last year, this has tapered off again. Personally, I now have a finished road to my home and a proper ramp to my drive which I am ridiculously pleased with. After 6 years of bumping up over the kerb to access my property and one car replaced due to a wrecked suspension it’s a relief. This is a sign of how poor the estate management has been - I’m grateful for a road! The residents have put up with so much for so long. Crest need to get back on site and finish the job. And apologise. Then apologise some more! They can build houses. They cannot manage a large project.

Reply from Crest Nicholson
Updated Sep 19, 2025
Update: We have completed a comprehensive review of all areas within our responsibility to identify any outstanding works. We have taken action and are confident that you will have seen a recent uplift in activity. We continue to work with our contractors to agree a programme for delivery that addresses all actions in an accelerated timeframe without compromising quality and safety.

We remain committed to keeping residents informed and have shared regular updates through the dedicated resident communication channels including the residents steering group, and will continue to do so as we move forward.

Above you see your response to my 1 star review nearly 12 months ago. We saw a flurry of action and then it whittled off. Be greatful to understand when this work will be completed

Update. Following Crests cut n paste reply, if everything was on track WHY are so many residents complaining. Crest talk the talk but never deliver.

Crest are an absolute disgrace. Year after year we get broken promises here at Tadpole. You should not be allowed another development until you fix the mess that you have created here. Just do your job

Shocking.
Build the area up as fast as they can and leave just as fast without completing the area, causing customers and the area issues years after. They show no sign of actually caring other than getting people’s money