Crest Nicholson Reviews 

Does someone have to die?
It’s the summer holidays and no action is being taken in tadpole garden village to put a safe crossing on green street by the tadpole farm school, no one is making sure the parks are safe and no one is doing the paths or roads that are unsafe..STILL! any update?

Crest are full of broken promises.
Tadpole Garden Village, Swindon is beautiful estate, all the houses were completed 2024 however after 2 years the roads/paths are still not complete. About a year ago the residents took action and started giving 1* reviews (couldn't give 0 as wouldn't go that low) Crest then took action, a lot of work has been done since then however it's dropped off again, in fact there are no contractors onside now.
Absolutely disgusting behaviour from them, they have their money so are no longer interested.

We moved into our new build house on Tadpole Garden Village, Swindon in Dec 2019. The builders were Bellway, who we have no problem with. However, Crest Nicholson are the main builders who are responsible for the site over all. Whilst Bellway completed works on their sections of the site Crest have constantly dragged their feet and some areas of the village have still not been completed. The first residents moved into the village in or around 2014 and have waited years for the Garden Village we were all promised to be completed. We are still waiting.
Following numerous negativeTrustpilot reviews last year from residents of the village, Crest promised the works would be finished and things did start to get done. Unfortunately, due to poor workmanship, some things have had to be done over and over again before the council will adopt the areas.
There are now things still needing to be done, including the surfacing of several footpaths.
The significant negative affect of the last Trustpilot review appears to have been forgotten by Crest and they have reverted back to empty promises and time scales not being met.
I would buy from Bellway again but never from Crest Nicholson. AVOID at all costs.

The worst Developer I have ever seen!!!! In Tadpole Garden Village where all we hear are promises with no actions. We have lived here for over 7 years and TGV under Crest has become worse as time has gone. Empty promises are their go to line! Its a pity Trust Pilot don't offer negative stars!!

Never finish what they start & lie about completion dates of roads & pathways! If you need an example of what I’ve written just visit
Tadpole garden village Swindon

A year ago, all the residents of Tadpole Garden Village finally lost in after 12 years of a site still not being finished. The trust pilot score took such a hammering that they had to take action.

Suddenly we saw more staff over a month period then we did the two or three years prior combined. However the last 3-5 months it’s gone back to where it was prior to us all kicking off. Loads of half finished roads, paths and loads not even started. Last to move into our street 6 years ago and we still don’t have paths or roads. Oh and our block paving driveways have all sank and has a scary amount of different levels.

I sent two emails chasing for an update. Once I chased I got a reply saying we will get back to you. It won’t come as a surprise they have never come back to us.

I used to work in property for new builds about 12 years ago and Crest was seen as a solid builder and good product. Now they are just a shambles.

Been in our crest House for 3 yrs on the Tadpole Garden estate in Swindon , for 3 yrs or more the roads and footpaths have not been resurfaced beyond the initial work and delays upon delay mean the adoption of the roads has not taken place. 3 yrs of trips hazards broken alloy wheels the list goes on , if there was a minus I wouldn’t have given a one star report, crest aware of this from last year when it was highlighted yet it’s come to a standstill

If Crest Nicholson are typical of “new build” house builders, which I believe they probably are then I would advise prospective buyers to seriously consider a decision before signing on the bottom line.
I have lived on the Ackender Hill development, which I must say is a lovely place to live (with lots of potential to build quality houses) for just over two years now and after getting over the initial excitement and optimism of buying a new home the reality quickly set in. After arranging for an independent snagging survey shortly after moving in, we were presented with close on 25 pages of snagging, ranging from what are considered to be minor, easily rectified issues relating to the property just settling down, to more serious faults such as:

Fence posts that were so loose that one firm push would have caused some of the fence to fall over.

All fourteen internal doors needed to be replaced due to water ingress, and distortion (presumably as a result of poor storage).

Door frames needed to be squared up and adjusted, due to doors not latching properly.

Visible scrim marks on ceilings and walls.

Tile spacers protruding from tile work.

Gloss paintwork, complete with run marks, which looked as though it had been applied while someone was pushing a broom around.

Extremely poor brickwork to the garage wall, which eventually was rendered over to cover the poor finish.

I could go on but all of these issues were addressed within the first 140 days to varying degrees of success.

Unfortunately, after giving Crest at least 3 opportunities to fix some of the faults I lost the will to live and did it myself.
My experience is that once the first 140 days are over they seem to suffer from sloping shoulder syndrome and are reluctant to address and accept responsibility for the more serious issues that are put their way.
I do believe that most of the sub contractors Crest Nicholson use are capable and want to carry out quality work, but on the whole they are put under so much pressure to do things quickly, which results in the work not being completed to a high enough standard, which at the end of the day should be Crest’s mission and ultimate aim.

I can’t imagine driving a new car from a showroom with untold known faults to put right at a later date, but for some reason it is acceptable to sell houses which knowingly require so much remedial work.

Overall, the new home experience with Crest Nicholson has been disappointing, due predominantly to the quality of the build and finishes and not the design of the house nor its location, which are great.

Looking forward to the generic response.

Buying a home with Crest Nicholson has been one of the best experiences we could have hoped for. From our very first visit, the entire process was smooth, professional, and genuinely customer-focused.

A special thank you to **Leah**, **Victoria**, and **Andrea**. They were outstanding throughout our home-buying journey. They were always approachable, patient, and willing to answer every question we had, no matter how small. Their kindness, honesty, and professionalism made what can often be a stressful experience much easier.

What impressed us most was the way they took the time to understand our financial situation. Rather than treating us like just another customer, they listened carefully, explained all the available options, and provided support that was tailored to our circumstances. This level of care and understanding is something we did not experience with other house builders we visited.

Another thing that stood out was the quality of the homes and the specification provided as standard. The kitchen, finishes, and materials used felt noticeably better than what many other builders are currently offering. You can really see the attention to detail and the quality that goes into the homes.

Unfortunately, due to personal circumstances, we had to cancel our reservation. This decision had nothing to do with Crest Nicholson or the team. If our circumstances change in the future, Crest Nicholson will definitely be our first choice because of the excellent customer service, high-quality homes, and the genuine support we received throughout the process.

Thank you once again to Leah, Victoria, and Andrea for all your help, patience, and understanding. You are a real credit to Crest Nicholson, and I would happily recommend Crest Nicholson to anyone looking to buy a new home.
Staff,Customer service

I have been living here for over 9 months now and any minor inconvenience has been skillfully, politely and effiently handled by the organised and knowledgeable Crest Nicholson team at Rowden Gate, Chippenham

As a first time buyer, I thought that moving out would be quite daunting. However, every step to the initial purchase of my property was well supported and this support hasn't dwindled after the moving date.

The office is well manned and are only a phonecall away if I need them.

Emma Gordon the CRM is always very helpful and on hand and Louise Alford the Sales lady made my sales experience pleasurable. Would highly recommend to first time buyers

People in crest nicholson helpful informative.
They give all the information you need.

After 4 years of owing a Crest nicholson new built home. My overall conclusion is that these are poorly built. Aside from a lot of snagging issues that took a fair while to arrange to fix. The most persistent issue that has cost me a great deal was a poorly installed acrylic shower tray on the onsuite bathroom. It took months to get these guys to come and fix it and each time was an even worst botched job that the previous one. Eventually the 2 years grace window expires and they love nothing more that to say, “we can no longer assist with the problem” I had no choice than to spent 1,150 pounds with professional plumbers to come in and take out the shower and install it correctly. What was noticeable under the shower tray that there was no support at all hence the shower plate would flex and eventually dislodge the mastic and leak in the room below. I mentioned that the only valid fix would be to reset the shower tray. But they knew best.

The home has a feeling of being made by cardboard

In short;

1) pre-sales 8/10
2) after sales 0/10
3) dealing with issues 2/10
4) over all built quality of the home 4/10
5) would I buy again 0/10
6) would i recommend 0/10
7) overall satisfaction 3/10

Freya was great
Nothing was too much trouble
She made the process easy.
Would definitely recommend.

Regards.

We purchased our beautiful new home from Crest Nicholson at Dalton Gardens Huddersfield and we are absolutely delighted with it.
From the very first time in the sales room Kate greeted us with kindness and offered to help us every step of the way, constantly pushing the progress of the build keeping in contact with us and the solicitors so that each step was followed to the letter so that we were on target for a July move which wouldn’t have happened without her help.
We were kept informed by Rickie the site foreman who was lovely and in fact everyone that we have dealt with have gone out of their way to make us feel special and have offered their help and support all the way along this build and also excellent aftercare .
I would encourage anyone buying a New build property to take a look at Crest Nicholson for quality of product and features and the fantastic customer service and care, so thank you so much everyone ♥️xx

The contact at the sales office Meadows field- Sharon is really good at what she does. Her approach is really great. The quality of the show room at Meadows field gives a wonderful impression too. Working towards having a property there.

Excellent service overalk

Very informative great service

I bought a Crest Nicholson house (Ackender Hill), almost 18 months ago, The Sales team were exceptional. However, the aftercare from the Customer Service team has been disappointing, with it being extremely difficult to actually speak with an advisor or get a response.
The plumbers Crest Nicholson use are ruining Crest’s reputation with their shoddy work in both the initial house build and attitude to repairs.
The first leak I had was from the bathroom leaking through the flooring into my living room shortly after I moved in.
I am currently having further plumbing issues with leaks, damage, disruption and unpleasant smells from stagnant water. None of this would have happened if the plumbing had been installed correctly when the house was built, with the work inspected properly.
Many of the houses on the development have had or are having similar issues.
I have reluctantly given this a one star rating, which is still too high.
The plumbing company Crest Nicholson use are completely incompetent and are helping give Crest Nicholson a terrible reputation.

Everyone has been really warm and welcoming. They have been incredibly helpful as first time buyers and made the process so far really easy. They are always available if you need to ask a question.

Lauren from Arden Oaks made me feel very welcome when popping in to speak about the new properties. As a first time buyer, we are starting from the beginning and our visit was easy, full of information, quick to send out the information by email and very friendly.
Hopefully, we can progress forward and begin our home chapter with them.
Beautiful homes, great location and amazing customer service.

Thanks again to Lauren for your expertise and making it a relaxed environment.