Crystalclearbristol Reviews 

Ultimately we are happy with the work that Crystal Clear have done, it is fine. However the journey to getting that work completed has been awful. Months of delay, twice defective products only noticed by them on our fitting day, really poor communication, no updates therefore always having to chase my end. We felt like our job was of no priority to them and their customer service is really left wanting. It's unfortunate as now it's done, the windows and doors look great, but the stress and frustrations to get here mean I will never use Crystal Clear again or recommend them to anyone.

EDIT - in order to reply to the reply from CC.
Yes it was a complex case that you took over, but it was still ultimately the same people doing the job. At no point once you properly took over the job did we receive an apology about issues experienced from that point onwards, so please don't say that you did. I have all the email chains. Customer service on this job was poor. It may have been a supplier issue, but clearly your QC measures need to be improved if both times it took until day of fit to be noticed.
Like I have said, the result is fine and we are happy now but sometimes a company must accept what happened and hold their hands up to it.

I had to wait so long to have the door fitted, which was concerning as it was my front door, however I am pleased with the end result

Great price and great product.
Really nice people to deal with at all stages

Jason and Kevin replaced the windows and front door at our property in Bath. The new windows and doors look fantastic and Jason and Kevin installed them without damaging the existing walls and tiling. They arrived and finished on time and were very professional during the installation. Based on this experience I would recommend Crystal Clear. Thank you

Hats off to Tom and Steve for a great job. This is the 2nd installation and we are so pleased with the installation and finish. Their attention to detail was fantastic. Waiting to finalise our 3rd installation.

I had 'Residence' double glazing fitted to a Victorian property. The surveyor was very thoughtful since there were differences in the window dimensions and he advised fitting a mixture of styles (R7 and R9) which seemed to make sense. Communication with the fitting team could have been improved. I was given the same fitting date on several occasions but when I phoned a couple of weeks before to ask for confirmation I was told that the date had been moved on by a week. The property is 130 miles from my home and it would have been useful to have been told this earlier since I had already made arrangements to be at the property on the original dates. The new windows are a great improvement on the original Victorian windows but there were gaps in the seals around many of the windows and a trickle vent was damaged. In addition, one of the floating mullions was too short and when I pointed this out to the fitter he agreed and a replacement was ordered. It took 4 attempts to get the correct mullion from the manufacturer since the replacements that were sent were either too short, too long or the wrong style. Each time a replacement mullion was sent the fitter came to fit it, only to find that it was not correct. Crystal Clear were very apologetic but if the replacement mullions had been checked by Crystal Clear before sending the fitter to fit them it would have avoided the need for me to make 4 unplanned journeys (260 miles round trip) and the fitter to have 4 wasted appointments. Finally, 4 months from the original fitting all windows are OK and I am pleased with them.

Excellent helpful fitters, lean and professionalx

Great price and an excellent speedy service. Would certainly recommend!

Great service very flexible dealt with some challenges with deliveries over the Easter period really well

Just had 15 windows fitted by Crystal Clear. They look great and are superb quality!! Looking forward to getting the other windows and doors fitted as the build progresses.

Thanks to Jason and Kevin for a very friendly and professional installation of our new window. I would definitely use Crystal Clear again.

Crystal Clear fitted our front door today and it looks amazing. We popped into see James and explained what we wanted, he was very patient with us whilst we chose design and glass via email and was very good when he popped out to see us as was Kevin with the survey. Today we had to great guys come and do the fitment, Jason and Kevin were great from the word go. Talking me through the little issues that crop up with an older property and the best way to get a great finish, offering advice and going the extra mile to give a great finish. They were also very considerate with the clean up leaving our house like they had never been there. Thank you all at Crystal Clear, fantastic team effort to get us exactly what we wanted. Many thanks, Mark and Jo

We wanted two external doors to match the bi folds we had already bought from Crystal Clear. The order was quick and easy to make, the surveyor advised what we needed to do to ensure the new doors would fit up to existing windows. We are very pleased with the finish product and Crystal Clear made sure that the doors matched in with the existing side windows as if they were one unit. The doors also match the bi folds both internally and externally

Thank you so much for the fabulous job you guys did replacing our windows. The installers Steve, Sean and Kieth did a great job and were a pleasure to have in my home.

Also thank you Dean for the original quote I appreciate the straightforward approach.

Great installation and whole process was very clear.
The composite door looks great. Thank you

The new Crystalclear front door looks great and has significantly improved how warm the entrance is now! The service was excellent, from the selection to the installation.

I’ve been using Crystal Clear for over twenty years now and have always been pleased with the high level of service and quality of their products and fitting.
I wouldn’t hesitate to recommend this company you will not be disappointed.

Pleased with the work so far

I've used a few window companies before and Crystal clear have been far the best .
We had a new front door and a bedroom window, great product and well fitted all mess removed and broken plaster around window repaired , slight issue with the door side light being clear not opaque but this was sorted promptly and efficiently. I will definitely use again .

Top service and quality from Crystal Clear, we are delighted with our Apeer front door. We had a minor issue with a noise from the door which the team came out to resolve promptly. Would recommend without hesitation.