My experience using CrystalTravel, and in particular being assisted by Michael Reese, was fantastic. I tried using my regular agent to book international tickets and they could not match advertised fa... Toon meer
Bedrijf heeft geantwoord
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I am writing to share my positive experience with Mathew Roberts. I recently called Crystal Travel for the first time with questions regarding airfare to Rome, and Mathew assisted me. I explained... Toon meer
Bedrijf heeft geantwoord
Michael was super extra helpful and patient with me. To be honest he helped me for almost 2 hours and when I lost connection he called me back right away. Im very satisfied with crystal travels I’ve... Toon meer
Bedrijf heeft geantwoord
Michael Reese was my agent who helped me finish my airline booking to Egypt. The initial booking was declined but Michael called me immediately to let me know exactly why the decline happened and then... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Crystal Travel US is committed to provide you with a great travel experience. Right from listing out the best fares to arrange every travel itinerary, we are the experts who are passionate about offering the best fares to your choicest destination and help you with your specialized travel needs.
Contactgegevens
35 Journal Square, Suite 424, 07306, Jersey City, Verenigde Staten
- 1-866-721-7639
- customercare@crystaltravel.com
- www.crystaltravel.us
4,9
Uitstekend
4K reviews
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Great customer service
Great customer service! Martin was awesome.
23 april 2026
Review zonder uitnodiging
The Martin Smith agent was very patient…
The Martin Smith agent was very patient with the customer and explained all the details in a very satisfactory manner.
22 april 2026
Review zonder uitnodiging
Martin was extremely helpful!
21 april 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Patient support and good price
Martin Smith was really patient and really nice during the whole plane book session. The price was probably one of, if not the best as well.
18 april 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Joyu,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Antwoord van CrystalTravel.com
Dear Abou,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
I am writing to share my positive…
I am writing to share my positive experience with Mathew Roberts. I recently called Crystal Travel for the first time with questions regarding airfare to Rome, and Mathew assisted me.
I explained several issues I was facing, and Mathew took control of the situation immediately. He understood my nervousness regarding the time constraints involved and handled the entire process with professionalism and patience. His support truly helped calm the situation.
I applaud Mathew for his excellent service and for how he managed my request.
Best regards,
Philip Hasouris Poet Laureate Emeritus Brockton Massachusetts.
15 april 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Phillip,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
My experience using CrystalTravel
My experience using CrystalTravel, and in particular being assisted by Michael Reese, was fantastic. I tried using my regular agent to book international tickets and they could not match advertised fares because they said those fairs were either expired or due to dynamic changes it was not available anymore - well, Michael was able to get me those rates which saved me a lot of money. Thank you Michael.
14 april 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Ricardo,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Very disappointed they way the handle…
Very disappointed they way the handle the booking process. They shouldn’t be in the business. I was looking for ward to traveling, all the sudden found out that my booking wasn’t there any longer and they cannot rebook where I need to go. For that reason, I do not recommend this company , you will have disappointment
I was lied and given too many excuses, and do not refund my money.
11 april 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Customer,
We sincerely apologize that we did not meet your expectations on this occasion. We understand your disappointment and regret the inconvenience caused.
Please note that we made every attempt to reach you but unfortunately, we did not receive any response at the time. Due to the airline’s booking policy and fare rules, we were unable to hold the booking for an extended period. The reservation was automatically cancelled by the airline as the selected seats were sold out.
After we shared the cancellation confirmation, we received your request to rebook the flights; however, by then, the originally selected seats were no longer available. That said, if you are flexible with your travel dates, we would be happy to check and offer the best available options for you.
Regarding your refund, it was clearly communicated that the pre-authorized charge had been released from our end and would be reversed to your account within 2–3 business days. We would like to confirm that we are not holding any amount, as we operate with full transparency and value our customers.
We request your kind cooperation and understanding in this matter and hope to have the opportunity to assist you in the future.
Regards,
Customercare@crystaltravel.com
good customer service
We had some difficulty booking the flight, but Grace and team were very patient and helpful trying to figure out how to make sure we are able to book the flight for our vacation this summer, and make sure that our payment was correct. I appreciate their effort and professionalism.
10 april 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Sara,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin was very helpful
1 april 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Arun,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin was a great service rep and…
Martin was a great service rep and provide me with excellent customer service.
1 april 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Customer,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Grace help me alot today she cleared…
Grace help me alot today she cleared all my doubts
31 maart 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Davis,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Antwoord van CrystalTravel.com
Dear Adrienne,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick harrington
27 maart 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Calvin,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick Harrington was great and helpful.
27 maart 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Ben,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick was a great help to book our trip…
Nick was a great help to book our trip to India.
25 maart 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Maya,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin was very helpful and…
Martin was very helpful and accommodating with our trip to Italy. He found us a great deal and made the process very easy. Thanks Martin!
23 maart 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Michael,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Nick was great to work with.
23 maart 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Ben,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Martin was helpful
Martin was helpful, considerate intelligent and kind.
Bottom line is he got the job done with on time and follow up basis
17 maart 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Balram,
Thank you so much for taking the time to share your feedback! We are delighted to hear you had a great experience using our services. We sincerely appreciate your feedback because it helps us build a better customer experience.
We prioritize customer experience and satisfaction, and your positive review reaffirms the hard work we put in every day. We look forward to assisting you with any travel needs in the future.
Regards,
Customercare@crystaltravel.com
Crystal Travel has extra charges for business seat selection prior to checkin
While we did not like Crystal Travel charging for seat selection/schedule change for business class as advertised on Kayak (basically barbershoping), Martin in customer service was able to get us that plus some other protections for an extra $160/pp. Even with that additional charge, they were still cheaper than other travel agent companies. Even so, to get seats selected on Aer Lingus, you have to do so by phone (cannot do online unless booking directly with Aer Lingus - a 30+ minute hold). Not exactly cost effective for Aer Lingus, but it is the case even if booking under another airline for flight operated by A L.
10 maart 2026
Review zonder uitnodiging
Antwoord van CrystalTravel.com
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused regarding the seat selection process and the additional charges you experienced. We understand how important clear pricing and a smooth booking experience are, especially when traveling in business class.
While some airlines require seat selection to be completed directly through them, particularly for flights operated by partner carriers such as Aer Lingus, we recognize that the process and wait times you encountered were not ideal. We are glad to hear that Martin from our customer service team was able to assist you with securing your seats and providing additional protections for your booking.
Your comments about transparency and the booking experience are very valuable to us, and we will be sharing this feedback with the relevant teams to help improve our service. Our goal is always to provide competitive pricing while ensuring our customers receive clear information and reliable support.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Regards,
Customercare@crystaltravel.com
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