I ordered the Ottoman king size bed. Extremely heavy. Damaged bed upon arrival. Bed has been squeaking ever since I purchased. Awful design. Looks good but that's about it. Although they have given... Toon meer
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Lees wat reviewers zeggen
Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... Toon meer
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... Toon meer
Bedrijf heeft geantwoord
Such a shame they seem to be running Cuckooland into the ground. I ordered a dark pink bed but received a cream colour instead. I sent photos to their customer service team and I have been told that a... Toon meer
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- 01305 231231
- customerservice@cuckooland.com
- www.cuckooland.com
2,3
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729 reviews
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Fast delivery
Fast delivery, good range of products, highly recommend.
16 september 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your 5 star review, we are so pleased that you are happy with your new Cuckooland order and it's quick delivery. We look forward to welcoming you back to Cuckooland again soon.
Very Happy Repeat Customer
Such a lovely company to buy from. There is always something beautiful to buy. I have made several purchases, the latest being garden furniture. Everything went smoothly from ordering to delivery. I'm a very happy customer.
31 juli 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your wonderful Review. This makes us warm and fuzzy inside. It's so lovely to hear that you are enjoying your latest Cuckooland purchase. We hope that you will be back to see us again in the future.
Very helpful customer sevice / ordering
We phoned to make an enquiry. A very helpful customer service assistant answered all of our questions and helped us to order the bed we wanted. It arrived on time and our daughter loves it!
12 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your wonderful Review. We're over the moon that our lovely customer service team were able to assist with your phone enquiry and are thrilled that your daughter loves her new Cuckooland bed. We hope that you will be back to see us again in the future.
Antwoord van Cuckooland
Thank you for your kind review, we are so pleased that you are happy with the service provided by our lovely Customer Service Team. We look forward to welcoming you back to Cuckooland again soon.
Pix rug
Bit of a mix up with the rug they sent out to me, but Leah got things all sorted, sending out the right one and now I have a gorgeous rug for a great price!
6 september 2023
Review zonder uitnodiging
Antwoord van Cuckooland
WOW! Your Review is absolutely glorious and your kind words have bought a smile to all our faces here at Cuckooland HQ! We pride ourselves on providing the very best service and to receive your lovely feedback truly has made our day. We cannot wait to welcome you back again soon.
Leah West has been exceptional in…
Leah West has been exceptional in consulting us on the small oval garden pod. We have laid the foundation, booked an electrician and now ready to make our purchase. Thank you.
15 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your awesome 5 Star Review! We're overjoyed that Leah was able to assist you so effectively with your enquiry. She looks forward to speaking with you shortly to take your order for your wonderful Pod!
Antwoord van Cuckooland
Thank you for your glowing review, we are so pleased that you are happy with your new Cuckooland order and it's quick delivery. We look forward to welcoming you back to Cuckooland again soon.
Great Customer Service
I ordered a beautiful patio set from Cuckooland for my birthday lunch. The delivery date ended up being the day of the party and I initially couldn't arrange an earlier date but Leah West, Customer Service Team Leader, went above and beyond to get it delivered the day before. The set is fabulous and was a big hit on the day.
11 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
This review has made us feel great! Thank you for your outstanding Cuckooland Review! It's great to hear that Leah, a member of our Customer Service Team was able to help assist you with a quick delivery and we can't wait to welcome you back again in the future.
Fantastic Customer Service!
I have just received fantastic customer service from Leah at Cuckooland. I raised an issue at 6pm and was contacted by 10am the following morning. Leah was empathetic, friendly and resolved the issue super quickly, nothing was too much trouble and I’m now looking forward to the delivery of my daughter’s new bed.
Thank you so much for your help Leah, I’m a very happy customer!
30 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your outstanding review! We are so delighted to hear that you’ve been left feeling amazed by our service and that Leah was able to assist you with your order. She will be made up to read such wonderful words! We look forward to you shopping with us again at Cuckooland.com.
Happy experience on treehouse Bed!
Happy experience! Nice for the Treebed! Children love it very much!
30 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your glowing review, we are so pleased that you are happy with your new Treehouse bed! We look forward to welcoming you back to Cuckooland again soon.
Would highly recommend them
I bought a garden set from Cuckooland and was very happy with the whole ordering/delivery etc. I am also really pleased with the quality of the goods and their customer service is excellent!
22 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
WOW, thank you! Your Review is absolutely incredible and we're so pleased that you love your Cuckooland Garden Furniture set. We hope that you will be back to see us again in the future.
A wonderful customer service and bed is…
A wonderful customer service and bed is just like mentioned on the website
Very good quality
30 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your glowing 5 Star Review. We're overjoyed that you were so pleased with your Cuckooland experience and the service received by the team. We are always happy to help and can't wait to welcome you back again in the future!
Highly recommended
Quicker delivery than I expected and was also kept up to date with ETA. Lots of variety on the website. Would recommend.
21 juni 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for taking the time to share your feedback with us. We hope that you love your order and are thrilled we were able to get it to you so promptly! Please do pop back to our Cuckooland again soon, hopefully for another 5 Star experience!
Perfect
Perfect
Sturdy. Kept in the loop over delivery. Good quality.
23 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your fabulous Review. We love hearing from our happy customers and hope that we will be welcoming you back to Cuckooland again soon.
Very pleased
Excellent service and choice of furniture. Well packed and delivered on time. Great communication. So refreshing to have good customer service these days.
29 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your glowing 5 Star Review! We're over-the-moon to read your kind and complimentary feedback and hope that your next visit to our Cuckooland is equally as impressive!
Excellent bed and the customer service…
Excellent bed and the customer service was superb. Brilliant tracking and the delivery guys were awesome. I will be ordering our kids accessories and bedding etc from Cuckooland from now on. Very happy
16 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your amazing 5 Star Review! We truly do treasure each and every star and we're so pleased to hear that you will be back to order with us again in the future. We hope to see you soon!
Great experience with Cuckooland
We purchased two Oliver’s Furniture beds which were perfectly assembled by George. He was so friendly and diligent and the beds look amazing. Our kids are so happy with them. Would definitely recommend Cuckooland.
17 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
WOW, your Review is incredible! Thank you ever so much for sharing your wonderful feedback with us, we're thrilled to hear that you were so happy with the service George provided. The Oliver range is fantastic and we're sure that you will love your beds for years to come!
Excellent customer service
I ordered three wooden stools from Cuckooland. Unfortunately one was only in stock and I was was contacted by customer service to let me know this soon after purchasing. They arranged for the two other stools to be delivered at a later date. Their customer service team were extremely helpful and kept me updated as to when the stools would be delivered. It’s always a nice touch when you deal with a company that cares about their customers.
The stool were of excellent quality and were exactly as described. I would highly recommend shopping at Cuckooland.
22 juni 2023
Review zonder uitnodiging
Antwoord van Cuckooland
This review has made us smile! Thank you for your outstanding Cuckooland Review! It's music to our ears to hear that you were so happy with both your shopping experience and a member of our Customer Service Team and we can't wait to welcome you back again in the future.
A truly lovely company
A truly lovely company! I bought a bed from them 6+ months ago but didn't open it immediately due to family illness. When we finally opened it there was minor damage to one of the boards. Although I was outside the time limit, they very kindly sent a replacement part to me at no extra charge.
Lovely company, fabulous service; and they kept me updated throughout the process - thank you so much!
19 juli 2023
Review zonder uitnodiging
Antwoord van Cuckooland
An amazing 5 star! Thank you for your truly outstanding Review. Our Customer Service Team is overjoyed by your super kind and complimentary feedback. Here at Cuckooland we put our customers at the heart of everything that we do and it truly incredible to receive feedback like this. We hope to welcome you back again soon
Lovely bed
Lovely bed for my little girl - we ordered the Willow Kids Solid Wood Day Bed - lovely sturdy bed and easy to put up!
16 augustus 2023
Review zonder uitnodiging
Antwoord van Cuckooland
WOW, thank you so much for your wonderful Review for the Cuckooland Willow Kids Bed! We're thrilled that you are so happy with your order and that installation was easy and straight forward for you. Please do pop back and see us again soon!
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