I ordered the Ottoman king size bed. Extremely heavy. Damaged bed upon arrival. Bed has been squeaking ever since I purchased. Awful design. Looks good but that's about it. Although they have given... Toon meer
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Lees wat reviewers zeggen
Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... Toon meer
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... Toon meer
Bedrijf heeft geantwoord
Such a shame they seem to be running Cuckooland into the ground. I ordered a dark pink bed but received a cream colour instead. I sent photos to their customer service team and I have been told that a... Toon meer
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- 01305 231231
- customerservice@cuckooland.com
- www.cuckooland.com
2,3
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729 reviews
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Great customer service
I had some issues with an outdoor table top. Cuckooland were great and organised a replacement to be sent which arrived quickly.
12 juni 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your lovely Review. There's nothing better than hearing from a happy customer and we are pleased that a member of our customer service team was able to help with your issue. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Good playhouse
Playhouse arrived in great condition. Only down side was I didn't get a dispatch or delivery email so when it arrived I wasn't expecting it. I was lucky the driver knocked on his way back through as I wasn't in when he tried earlier in the day
5 juni 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your Review. We're so sorry to hear that you didn't receive a dispatch notification. This is usually linked to the email address or mobile number attached to the order. We are however thrilled to hear that you are happy with your playhouse and hope that you get much enjoyment from it for years to come!
Problem sorted quickly
Package went missing and didn’t arrive when expected. Contacted Company who sorted this for me, sent email updates and rang me to confirm I had received my order. Very helpful staff.
3 juni 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your incredible 5 star Review! Our lovely customer service team are on hand to help monday- friday 9:30-5pm and we're overjoyed to hear that they were able to assist you so successfully. Please do pop back to our Cuckooland again soon, we'd love to see you!
Excellent selection of items and super…
Excellent selection of items and super quick delivery
14 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your lovely Review. There's nothing better than hearing from a happy customer and we are pleased that you were so thrilled with how quickly you received your delivery. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Easy to deal with customer service
26 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your wonderful 5 Star Review! We're overjoyed that you had such a fantastic experience with us here at Cuckooland and hope to see you back with us again soon!
Excellent pod and great service from…
Excellent pod and great service from the installation guys. Very happy
30 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your wonderful 5 Star Review! We're thrilled that you were so impressed with your Cuckooland shopping and installation experience and hope that you love your Cuckooland goodies!
Great company with great customer…
Great company with great customer service. 10/10
19 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your wonderful Review. 10/10 is music to our ears! We're thrilled that you had such a good experience with us here at Cuckooland and we hope to see you back with us again soon.
INCREDIBLE customer service
We had a small problem with one part of the bed we ordered, I contacted customer sevices - (a lovely colleague called Leah) who resolved the issue so quickly, sent out the new part immediately, check in at every stage and made sure we were happy, some of the best customer service I’ve received in Years.
12 september 2022
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your wonderful 5* review about our customer service representative Leah! We are pleased that Leah was able to resolve the issues you faced with your order and we will be sure to passed your feedback on as we are always looking to improve our services. We look forward to welcoming you back to Cuckooland again soon.
There was a mix up with the bed I had…
There was a mix up with the bed I had ordered, but they were quick to help me sort out the order. Leah was very helpful and easy to deal with.
22 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your Review. We're thrilled that Leah was able to assist with your order and offer a resolution. We hope that we will get to welcome you back to Cuckooland again soon!
Excellant
Purchased a bed from this company. The bed looks beautiful and is of an amazing quality. Well packaged ensuring no damage and excellant customer service
19 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your lovely Review. There's nothing better than hearing from a happy customer and we are pleased that you were so thrilled with the service provided. We appreciate you taking the time to share your feedback with us and hope to see you here at Cuckooland again soon!
Customers are at the heart of this business
From the get go customer service was visible, efficient and personable. Ordered product to later find colour selected not available. This was handled proactively and at all times felt assured that the company would do what they said they were going to do. I really value this. The product looks like it is gorgeous too.
18 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Your Review is absolutely wonderful, Thank you so much for taking the time to share this with us! We're overjoyed that our passion for service came across during your Cuckooland experience and we hope that we can welcome you back again soon.
Very happy with the experience
Very easy order process and the team at Cuckooland have been brilliant and very prompt with their replys to any queries.
18 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Your Review is so wonderful, thank you so much for awarding Cuckooland 5 Stars! We really do treasure each and every one and hope that you will be back to see us again soon.
Bought the didi shorty reversible bunk…
Bought the didi shorty reversible bunk bed so happy with it great quality and my kids love it
6 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your amazing review on your new Didi Shorty Reversible Bunk Bed with Storage - we are so pleased that you love this bed as much as we do! We look forward to welcoming you back to Cuckooland again soon.
Excellent customer service
Excellent products, brilliant friendly customer service and speedy delivery!
13 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your incredible 5 Star Review. We are so thrilled to read your kind feedback and we hope that you will come back to see us at Cuckooland again soon!
The bed I purchased for my sons bedroom…
The bed I purchased for my sons bedroom is such great quality I have made another purchase for my other son
1 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your amazing 5 Star Review! We're thrilled that you were so impressed with your Cuckooland shopping experience and that it's made you come back so soon! We hope that you love your Cuckooland goodies!
Great service
I had an issue with my goods when received, it was all sorted promptly so I’m happy to say I would purchase from Cuckooland again. Thank you to Leah who was very helpful!
26 april 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your wonderful Review for our lovely Leah! We love hearing from a happy customer and we hope that your next visit to our Cuckooland is equally as 5 Star worthy!
Great quality high sleeper set
We purchased a high sleeper bed with a desk and corner sofa for our son - he's had a few sleepovers with his cousin as the corner sofa converts to a single bed and it works really well. We're very pleased with it, the quality was great and we were well informed on delivery times.
12 januari 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Your Review is incredible, thank you ever so much for taking the time to share this with us. We couldn't be happier that your Son and his cousins love their new Cuckooland bed and we hope that you will come back to see us again soon!
Amazing service
Amazing service! Orders the vintage Vox cot bed and draw set. The draws originally came with a small fault and items missing however I cannot fault the customer service team in replacing these parts quickly and efficiently, being heavily pregnant it means the world when there is no added stress. Definitely would order from them again!!
4 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
Thank you for your Cuckooland Review. We are over the moon to read such a positive review. It's great to hear that our wonderful Customer Service team were able to resolve this for you - it really is at the heart of what we do! We hope to see you back at Cuckooland again the future.
Samantha was brilliant from start to…
Samantha was brilliant from start to finish. She gave me sound advice and answered all my questions quickly and gave me confidence in the product and the service. I am really happy with my purchase and am already recommending to my friends and family. Thank you.
27 april 2023
Review zonder uitnodiging
Antwoord van Cuckooland
WAHOO! Your Review is absolutely incredible. I have just shared it with the whole office so we can all join in the celebration of Samantha's fabulous service. We appreciate you taking the time to share this with us and we hope that we will be welcoming you and all your friends back to Cuckooland again soon!
Delays on Delays and no Communication.
Delays on Delays and no Communication.
I ordered my products almost 4 weeks ago now, and when I ordered it was communicated that this should take 2-4 weeks for delivery.
It's taken me to chase and email to then be told that there will now be a further delay of at least 14 days.
In short, don't waste your time with this business, quite disorganised, poor comms and months will pass before you receive your products.
2 mei 2023
Review zonder uitnodiging
Antwoord van Cuckooland
I am saddened to read your comments. We would never wish for any customer to feel like this and always do our best to assist when issues do arise. We have sadly experienced unavoidable shipment delays and it is completely out of our control and all teams throughout the supply chain are working tirelessly to try to keep all parties as informed and updated as possible as developments have been made. We completely understand how frustrating this is and are truly sorry for the disappointment caused. We are continuing to closely monitor your order and will provide updates as the situation progresses. We are so grateful for your patience and appreciate your kindness during this time.
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