I sent and old One peice Maple/Ebony cue for straightening, smaller ferrule and tip,re-taper and refinish...what I got back was beautiful 3/4 split but very straight...now sending another 4 cues for... Toon meer
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I am posting this review with regret. I recently sent off a cue to have a titanium ferrule fitted. The cue went in with a 9.5mm ferrule and tip and the cue came back with a 9.25mm ferrule and... Toon meer
I ordered an entry level cue from Cue Craft and it was a great experience in itself. The support team (special thanks to Kerry!) was so patient and knowledgeable that they answered all of my many ques... Toon meer
ordered a basic, short wedge butt, came exactly to my specifications, silky smooth shaft, lovely weight, well packaged with a piece of wood so wouldn't be damaged, everyone who has seen and used it w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are located in Worksop, the heart of Nottinghamshire, and have been crafting snooker cues and pool cues, along with our aluminum cue cases, for over 45 years. Each cue is tailored to the specific needs of our customers. In addition to our manufacturing, we have a shop within the factory where customers can test cues on our pool and snooker tables. We also provide a cue maintenance service, including new ferrules, re-tips, shortening, and refinishing. Most services are available Monday to Friday and can often be completed while you wait.
Contactgegevens
Unit 3 Coach Close, S81 8AP, Worksop, Verenigd Koninkrijk
- 01909 474461
- sales@cuecraft.com
- www.cuecraft.com
4,1
Goed
581 reviews
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Great service
Order came on time, chalk and cue tips are good quality and a good price. What more can you want from a company.
2 maart 2023
Antwoord van Cue Craft Limited
You ordered a centre Jointed cue so we manufactured a centre jointed cue. The description on all cues clearly states what you ordered as does the order confirmation.
Had to wait a little longer for the cue…
Had to wait a little longer for the cue but it is well worth it
27 februari 2023
Cue is brilliant and came slight…
The cue is brilliant and came slightly earlier then expected. Also i had a few questions when placing order and after ordering and someone was always on the end of the phone very willing and keen to help. Great customer service.
Thanks Cuecraft.
27 februari 2023
Got a cue alteration from Cuecraft over…
Got a cue alteration from Cuecraft over a year ago phoned to get a similar alteration and price went from £25 to £57 over double which is incredible. Whilst I appreciate prices have risen I believe over double the price is taking advantage of the situation. Unfortunately will not be dealing with cuecraft again not the company I once knew.
24 april 2023
Review zonder uitnodiging
Antwoord van Cue Craft Limited
All prices are clearly displayed in the shop and the prices for repairs have most certainly not doubled in price.
Bad Experience & Customer Service
I have waited 12 weeks for a Mirage cue and a break cue only to be told the cue was manufactured with a bend in it and it would have to be made again! There has been no correspondence from Cue Craft to let me know what has happened and if the cue maker can't make a straight cue, then it's time to go! Needless to say I have cancelled my order for both cues and demanded a refund, but they only wanted to refund the bent cue, not the other one......unbelievable! Full refund now on it's way......
4 februari 2023
Outstanding
This is my 2nd cue from Cue craft (I dropped my other cue and something was rattling around inside it) and I couldn't be happier. The craftsmanship is superb, and the finished cue is stunning. Due to how busy they were they quoted 10 to 12 weeks for completion, however, it was delivered within 8 weeks. Superb customer service on both occasions and will definitely be returning in future
22 februari 2023
We bought the cue only five months ago…
We bought the cue only five months ago for our 12 year old son. We waited 6 weeks for it to be made, then waited for international delivery. After 5 months the cue started to fall apart, a long crack appeared. We contacted the company to seek a solution. Cue Craft from the very beginning made the statement that the crack was caused by hitting the cue on the floor. They blamed our son and asked us to send it for them to examine. We did as they indicated, incurring an additional cost of 50 GPB because we live abroad. Given that the crack was not just at the end but also at the top of the cue, they wrote that our son hit not just the floor but also the snooker table with the cue. Can you imagine how hard you would have to hit the wooden cue on the wooden table without any sharp edges to cause such damages?
We are extremely disappointed, they completely ignored us, jumped to false accusations straight away as to what happened with the cue, without even the slightest willingness to look into the matter. I don’t recommend Cue Craft to anyone. The cue we received is of very poor quality, from the very beginning little dents appeared even with a light touch on the table (nobody hit the table) and finally the long crack appeared in such a short period of time it's clear the quality they advertise just wasn't there. Finally, we got an answer that the cue is not repairable and they are unable to do anything. Of course we didn’t receive our money back or any kind of help, just accusations. Now our son has to borrow a cue to play in tournaments and we have to pay once again for a new one and wait for it again. All thanks to the "great quality" provided by Cue Craft.
We will definitely not buy from Cue Craft, nothing, ever. Andrew
21 april 2023
Review zonder uitnodiging
Antwoord van Cue Craft Limited
The cue was returned to us with over 30 dents just above the joint but we were told the cue was treated with gloves and the reason for the dents was because the ash was inferior. There was a dent in the brass butt joint at the very bottom and we are not talking about a small dent either just incredible the things we are told even after 50 years of making cues.
Brilliant service
Brilliant cue delivery was earlier then expected and great customer service.
20 februari 2023
New cue was delivered on time and looks…
New cue was delivered on time and looks and plays great. Impressed with how I was able to order custom specs. Finally got the cue I always wanted!
6 februari 2023
Excellent quality and packaging…
Excellent quality and packaging brilliant so no worries about it getting to me safely once it arrived. Thank you.
12 februari 2023
excellent quality
ordered a basic, short wedge butt, came exactly to my specifications, silky smooth shaft, lovely weight, well packaged with a piece of wood so wouldn't be damaged, everyone who has seen and used it was well impressed with it. as this was for snooker, pool is my main game, have just ordered a new pool cue, if its as good as this cue, will be more than happy.
17 april 2023
Review zonder uitnodiging
Fantastic cue
New came ahead of advertised delivery time. I am delighted with the finished product and would definitely use Cuecraft again.
13 februari 2023
Well worth the 6 week wait
Well worth the 6 week wait. Lovely cue, made to my spec and finish to a high standard.
6 februari 2023
Pleased!
Cue is lovely and to specs I asked for. Delivery was quicker than the 10-12 weeks advertised.
9 maart 2023
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