Cuprinol Autumn Gold DucksBack has changed colour since 2024, not just a slight batch change. Hopefully when the fence I’ve been touching up dries it won’t look too obvious, (but if you’re updating/ r... Toon meer
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Painted a few clients' fences and sheds last year. Forest green weathered badly and needed reapplying after a few months although the shed was sanded wood as opposed to rough sawn. Autumn brown very s... Toon meer
Bedrijf heeft geantwoord
Cuprinol 9l ducksback silver corpse £22 in b&q (dont buy) painted in dry conditions 2 weeks ago and when it rains paint goes wet again and all running off hands covered in paint on gate coming in gar... Toon meer
I used the Cuprinol Garden Shades to paint anl bare wood Adirondack chair and footstool. Despite them getting a lot of use, the paint lasted much longer than the six years specified. I repainted them... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.
Contactgegevens
Akzonobel Building, Petersfield Avenue, SL2 5DS, Slough, Verenigd Koninkrijk
- 0333 222 7171
- duluxcustomerservices@akzonobel.com
- www.cuprinol.co.uk
2,5
Slecht
252 reviews
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Dusky Aloe not as shown on tin
Purchased Dusky Aloe. The example on the tin is a grey colour, however, the actual paint is mint green. Very deceiving. Very disappointed and will be returning the unopened ones
28 augustus 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi, we're sorry to hear that you're unhappy. Can you please send some pictures to show the colour on the surface to duluxvirtual@akzonobel.com, using your reference number 2435065DB in the subject line. Thanks, Cuprinol Technical Advice
Cuprinol ducksback fence paint is not…
Cuprinol ducksback fence paint is not as good as they make out , keeps washing off , brand new panels , sick off painting it , worst paint I have ever come across , been in building trade over 35 years . Five year guarantee what a joke lol
25 augustus 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Karan, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Cuprinol. It is very unusual for the product to wash off. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number GB- 2432699
HD, Thanks Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!
One coat of paint only went on OK
One coat of paint went on OK. The second did not. The tin advises that at least 2 coats are required, so how do you apply the second when it doesn't lay?
22 augustus 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hello David, sorry to see you've had issues with Cuprinol paint. Can you please drop us an email or give us a call regarding this? Your reference number is 2428075 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.
Used Cuprinol shades urban slate for my…
Used Cuprinol shades urban slate for my shed
Decided to change the colour.put first coat on and the old surface seams to be repelling the new paint.any suggestions
13 augustus 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Paul, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Garden Shades. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number GB- 2412617
HD, Thanks Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!
I used this paint by years
I used this paint by years - always was happy - this year I bought 2 can garden shades in BQ and it peels off next day
It’s not thick as was in years before - now it’s like water consistency - I don’t know what you did with this paint but you changed formula and now it’s totally crap
4 augustus 2023
Review zonder uitnodiging
Antwoord van Cuprinol
We're sorry to hear you've had some issues with our Garden Shades paint. Can you please send some pictures of the peeled areas to duluxvirtual@akzonobel.com, quoting your reference number 2401635DB in the subject line? Thanks, Cuprinol Technical Advice
Excellent customer service
Following a previous review, I was advised to email cuprinol with all of the details. I have received excellent customer service and communication, particularly from Helen Dooley and Damon Bain. Wouldn't hesitate to use again.
25 juli 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Clare, thanks for the feedback.
White Daisy garden shades discolouring
Painted my garden gate with 2 coats of White Daisy garden shades.
2 days later it has turned yellow and looks awful.
I have now read that I'm not the only customer that thos has happened to.
I have since read that ot is a nightmare to paint over as the paint,although water based,has a waxy coat that repels amd over coating.
I am so disappointed with this product.
24 juli 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Tony, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our paints. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB 2383463 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!
Such poor customer service
Such poor customer service. I used the ducksback product. There is nothing on the instructions to advise that if the product goes on any other service to wash off immediately. I thought that the product was a fence stain rather than a paint. I spilt a lot on my Indian sand stone patio. I have spent a lot of time, effort and money trying to remove what I now know is paint with no success. There should be a warning on the product to wash off immediately. Upon contacting customer service all they advised was to jet wash and sent a google link. Needless to say that the first thing I had done was to google for assistance. My patio appears to be permanently stained!
13 juli 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Liz, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our product. Ducksback is a high build water based woodstain and like paint will react in the same way if split on sandstone. I'm afraid this surface is very porous. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- 2381403 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!
I bought 2 tins of white daisy
I bought 2 tins of white daisy, garden shades for my summer house. After applying it , when it started raining a day later it’s started going yellow. Not fit for purpose. I also used 2 tins of fresh rosemary which was fine. Must be a bad batch. There can’t be any quality control at Cuprinol.
22 juli 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi John, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with our product. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- 2381405
HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!
Anti Slip Deck Stain Silver Birch
To start with the stain is much lighter than the colour it shows on the tin but that wasn’t too much of a big deal, painted our decking with two coats on Wednesday/Thursday. Dried and looked lovely. It’s raining heavily today (Saturday) and the stain is literally peeling off under foot and the decking is starting to look a mess, I can only imagine what it’s going to look like is a few weeks. Going to have to try brush it all off and salutary again with a different brand. So disappointed.
22 juli 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Helen, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Cuprinol. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- - 2381401 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!
Cuprinol Ultimate Garden Wood Preserver
This product is almost impossible to apply in the recommended number of coats. The instructions on the tin make no mention of this.
About five years after first applying it I've tried to recoat it it.
On avice from Cuprinol I sanded the existing coat down and applied methylated spirit to remove algae deposits. Applying the first new coat went reasonably well.
When I tried to apply a second coat as recommended (about six hours after the first on part of the job and 24 hours after a different part) it was a massive struggle to get it to stick as the immediately previous coat was repelling it.
Further advice form Cuprinol suggested that I break down the wax surface by stiff brushing before recoating!
This degree of preparation work is inconsistent with a garden wood preservative and is never mentioned on the tin. I'm aware that this material contains waxes but the tin instructions clearly indicated by not mentioning this stiff brushing that I could simply apply a further coat provided I observed the time between coats it specified.
In simple terms this product does not conform to description because it omits to mention the work necessary to apply the recommended two to three coats.
10 juli 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Tony, sorry to hear that you're unhappy with the paint. It is wax enriched and unfortunately, this can mean it's difficult to recoat if you don't apply your second coat quick enough. We recommend applying your second coat within 2 - 6 hours of your first coat in normal weather conditions, but it's important to note that the drying process will be quicker during the summer. It sounds like this needed to be applied closer to the 2 hour mark, as opposed to the 6. Unfortunately your only options now are to allow it to weather naturally, or to continue to try and abrade the surface to break the waxes up sufficiently. If you wish to discuss this further, please email duluxvirtual@akzonobel.com, quoting your reference number 2363107DB in the subject line. Thanks, Cuprinol Technical Advice
I recently bought 3 tins of Cuprinol…
I recently bought 3 tins of Cuprinol Country Cream for my garden fence ready to use once I had completed some other renovation works in my garden. I have used Cuprinol products in the past and appreciate it is more expensive than other brands as I would deem it a premier product especially the shades collection. On opening the tin I found the paint to be extremely watery but on stirring it did thicken up somewhat though not to what I expected. More disappointing however was the colour. It was far more white in appearance than the colour label showed. I appreciate the colour on application is always going to be slightly different but after 3 coats I may as well have purchased bright white because there was definitely no warm colours showing through. As I purchased the paint a few months ago, the retailer will not take them back and I am now stuck with 2 unopened paints along with the time taken in painting my fence. Trust me this paint is not cheap. I don’t mind paying extra for perceived better quality but I feel I have been had. Looks like it’s Ronseal from now on in
Just to update that their customer service has since been in touch. Have to say that their response in dealing with the complaint has been absolutely fantastic especially with a lady called Helen. Would still be a 1 star for the original complaint but if I was reviewing customer service departments it would definately be a 5 out of 5
9 juli 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hello, sorry to see you've had issues after using garden shades. Garden Shades is a relatively thin and slack product by design. It is free-flowing to enable a smooth finish that gets into all the gaps and allows the profile of the wood to be a maintained. As it’s sprayable, it also needs to be of low paint thickness and will be runnier than other traditional paints. This is not a fault. The product will still achieve good colour opacity in 2 coats over a similar colour, although deeper colours may require a third coat.
As Garden Shades often goes on directly to the wood, without a primer, sometimes it will soak deep into the wood and this can create the need for a third coat. This may be noticeable with rougher woods, open end grains or indeed deep colours.
We would be happy to look into the colour for you. Can you please drop us an email or give us a call regarding this? Your reference number is 2359101 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.
Just bought Cuprinol + for my shed.it…
Just bought Cuprinol + for my shed.it separates on the previous coat, also Cuprinol .Not happy
5 juli 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hello, sorry to see you've had issues with our Cuprinol product. Can you please drop us an email or give us a call regarding this? Your reference number is 2353461 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.
Excellent paint
Excellent paint, good coverage and beautiful colours plus was delivered within two days.
29 juni 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Sally, thanks for taking the time to leave us some feedback. We are glad to see you liked the product. Thanks Laura.
Different colour from the label on tin
I bought a tin of Cuprinol natural stone garden paint, Luckily I tried it out before going ahead. Looks like a decent natural stone colour on the label, but the paint itself is an entirely different colour. More like an off-white, I thought it might darken down with drying, but I believe it actually got lighter. Not cheap and no use to me at all.
23 juni 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Laura, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Garden Shades. It should match the colour chip. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- 2346523 HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!
Wood stain turning grey.
We bought cuprinol Garden wood stain appro 3 weeks ago as we were restoring our garden furniture at the weekends. Went to start painting today and half the tin that is left has turned grey. At £16 a tin this is extremely poor performance from what we thought was a premium brand.
24 juni 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Kevin, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Cuprinol. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- 2335729
HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!
Cuprinol Ducksback
Bought this paint a few weeks ago but only used it for first time on Tuesday. Was surprised at how watery it was. No thickness in it at all. Have applied 3 coats already to the wood and it still looks like a first coat.. something clearly wrong with or something needs added to it to thicken it.
22 juni 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Sylvia, we're sorry to hear that you're unhappy with the consistency of the paint. Our fence paints are designed to be quite thin and slack, to help it soak into the timber. Would you be able to send us those pictures so that we can have a look for you? The email address is duluxvirtual@akzonobel.com and your reference number is 2333277DB - please include this in the subject line. Thanks, Cuprinol Technical Advice
Bought the silver corpse and very…
Bought the silver corpse and very disappointed as it’s costing me a fortune. At least 3 coats are needed on every panel.
21 juni 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Lisa, thank you for taking the time to leave a review, we're sorry to find out that you didn't have a great experience with Cuprinol. We'd love to look into this further for you, You can reach us via phone on 0333 222 7171 or alternatively by email at DPUKI.TACSocialMedia@akzonobel.com with the reference number TAC GB- 2330867HD, Helen. (you’ll need to pop this in the subject line if you send an email) We look forward to hearing from you!
Ducksback has not cured
Ducksback product when rained 2 days after it was applied ( which was the night before last) oddly has marked all of my belongings that are within the parameter of the decking. At first I thought it was pollen from the hedges.
The damage caused includes the back wall of the house, the UPVC french doors, the lower part of the spindles around the deck, the planters, and lifting weights and the cats water bowl. This was the decks third coat and only just was it begining to look finished. I wish I could leave the photos for you to see. In response to your reply Cuprinol, I did contact and sent images which I've not had a responce as yet!
20 juni 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Sorry to hear you're unhappy Sonia. Could you please send us some pictures of the surface you painted so that we can have a look? Our email address is duluxvirtual@akzonobel.com and the reference number is 2333547DB. Thanks, Cuprinol Technical Advice
First time I have used Cuprinol decking…
First time I have used Cuprinol decking stain, good point first , I found it excellent for coating my decking, not so good point,
I really wish they would get there colours right, I chose Natural Oak didn't look dark on tin but it's the colour of dark chocolate. Please get someone who knows the colours to put correct images on tins. Very frustrating.
Just to add cuprinol has responded and was extremely helpful so customer service is excellent.
17 juni 2023
Review zonder uitnodiging
Antwoord van Cuprinol
Hi Nigel, I am sorry to hear this product did not meet your expectations - colour wise. If you would like to contact us about the colour representation, please do so on the following number. Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB- 2324373 HD, Thanks Helen.
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