Cyclehoop Reviews 

Fantastic customer service - first time set up went smoothly and bike is secure and dry in a central location. Would highly recommend - hoops should be everywhere. Queries answered really swiftly. Moving away so have experienced the cancellation process which is simple: fill out the form available online to post back with the key to get deposit back.

Great customer service. Super professional. Easy to set up, easy monthly payment. Great organisation. Only leaving them as we're moving somewhere they aren't..... yet.

This is such a great service. We have very little storage space at our place and having a place to store our bikes securely is a huge plus for us. I originally rented a bike storage space a few blocks but am now on a waiting list for one outside our place. Highly recommend this service and the customer service team are so helpful.

I used Cyclehoop's hanger down Uverdale road for a year whilst living in Fulham. It was super convenient as I didn't have the space to store a bike in my flat and it seemed a very reasonable fee for storage for a year. I never doubted the security of the hanger and would definitely recommend to anyone in the area in need of a similar storage solution! Their staff were also always very friendly and helpful.

Minor but irritating issue with the bike next to mine because of wide handlebars which meant I struggled to get my bike in and out( I am old!). I emailed and it was sorted out really quickly and efficiently and pleasantly. Thank you.

Great customer service! Very nice to have a safe bike storage for a very affordable price. Wish they would be more rental Cyclehoop across cities as the waiting time to get a space is a bit long. Maybe a monthly subscription rather than yearly could be something to consider. Continue the great job.

Cyclehoop have only ever been very supportive & helpful to me. Always very quick to answer calls & to help with questions. They are very proactive in these respects, even going the extra mile.

Great service from a company who actually answer the phone!

Great customer service from getting a space to seamlessly returning my key now that I’m moving on…..thank you for keeping my bike safe all these years!!

I needed a cycle hoop place in a hurry and was lucky enough for one nearby to be free. Having paid for a year, I found I was unable to use my bike, and passed the bike onto a friend thus meaning I no longer needed my place. I returned the key expecting only the return of my deposit but they very graciously intend to return a prorated amount of the years subscription. A very nice gesture from them.

Yes the ppl cyclehoop were really helpful when I locked my keys in the hoop it’s self. I was expecting wait for them to post out another key to open it up so I could retrieve my house keys. They got in contact with another cyclist and within half an hour I got them back. So I’m very happy with the service

If I'd been able to give 0 stars I would. I've been renting a locker since October and three times now the lock has been non functioning. The customer service is apalling. No apology or communication and they take a very long time to get someone out. I'm left without my bicycle for days.

Very fast response to help me arrange a rental that accomodates the trike I need for mobility. I love the bike hangars - back in the day when I could ride two wheels, these hangars would have been the bee's knees.

Excellent - both hangar and customer service. Well designed, maintained, organised and managed. Extremely convenient. Fairly priced. (Angela in rentals customer service particular efficient and pleasant!)

I just got off a really straightforward call with Cyclehoop’s customer service. I only waited less than a minute for my call to be picked up, and I got all the information I needed in less than 3 minutes. The guy was really friendly and happy to help and understood my query instantly. This is an example of brilliant customer service and should be a role model for other companies.

i've worked for cyclehoop! management is bad.
cyclehoop don't consider or appreciate there work
colleagues.
Over work for small pay.
They also don't pay your full overtime.
worst place i've ever worked for.