Cyclesense Reviews 

Absolutely satisfied with this shop, they've sent me notice that the item I was looking for is in stock, found the best solution for international shipping, fast execution of the order. Thank you!

Brilliant! Good communication and service

1) Web site had an offer which turned out to be invalid. Suggest the site is checked to ensure these things don't happen.
2) Price and delivery was excellent and timely for my Cannondale Synapse
3) Disappointing thing was the bike was not assembled and no instructions as to what I needed to do. I assembled what seemed to need to be done, but bike gears not working properly and seat post creaked.I took it to my local bike shop today to get the gears to work and stop the creaking seat post. They also discovered wheel nuts on rear wheel were only finger tight and could have come off!

It's always a concern when buying a bike online that something will be wrong with it. I suggest that Cyclesense either put the bike together best they can and supply details as to what needs to be done, or recommend that the bike is taken to a cycle store to be assembled safely.

ANyway the visit to my local cycle store cost me £30, but I saved £250 so it was still worth it, but I think the service post sale to starting to use could be better. For example, you could have called me to check I had the ability to assemble the bike and if not recommended that I go to a store to assemble it perhaps?

On balance, the price was good, delivery was good and the bike is awesome, but that little niggle about the assembly and creaky seat post could be sorted and make cycle sense an awesome experience.

Great service all round. Thank you very much.

Nice to do the business with. RECOMMENDED!

These great people went out of their way to sell me a saddle I couldn't get anywhere else; it arrived super-fast and I could not be more happy with the experience.

All i can say is AAAAAAAAAAAAAAAA++++++++++++ Service.

Bike is awesome and looks amazing in Purple

Thanks very Much :-)

Cyclesense carry a stock of the items I wanted (which are not always readily available elsewhere) so there was no delay in fulfilling my order. Full information about despatch and delivery was provided. The delivery time given was precise convenient and adhered to. When I needed some help and information about installation of the item supplied to me, my enquiry received prompt attention and I could not have expected a more considerate and helpful response. This customer is satisfied.

Pre-ordered new item to stock.
Good communication of delivery arrangements, and prompt. Packaging good, pleased with item. Will be ordering again soon from cyclesense.

Ordered items & received as per description. Had a query in relation to fixings required, emailed via the contact form, response was in a timely & helpful manner therefore very happy with service provided.

Cycle sense was the only place I could find my daughters frog bike. It was sold out everywhere I looked. It arrived very speedily following good communication re delivery. My daughter loves her new bike, would recommend cycle sense.

We were really pleased to find the Croozer trailer we wanted online and at a very good price. The ordering process was quick and simple, we were kept updated on the order, and the trailer arrived two days later- earlier than we'd initially expected!

fantastic friendly service.

Great bit of service and good correspondence taking into account that my panniers originally would not tighten to my bike, Dave communicated by phone and text and then sent me a spare adaptor and now my world is a peaceful place of long bike rides!

Great purchase!

i had need of a bar-end mirror for my commute road bike and had the B&M Star Mirror recommended by a friend. I found it here way cheaper than anywhere else, and with ridiculously low postage charges too.
Order turnaround was the quickest I've had from any online retailer with it arriving in just over 48 hours.
So pleased with the product and service that I ordered another from them for my other road bike, and this one arrived in just under 48 hours.
Emailed to thank them and got a personal reply from their MD.
Great product and pricing and excellent service all round. Highly recommended, wouldn't hesitate to use them again.

recieved prompt aftersales service, would use again.

I purchased two items recently which were great value for money and promptly delivered. Quick email responses and a very courteous and personal service. Would highly recommend.

Friendly and keen to help is how I would describe the service I received. Really good at keeping you up to date regarding the status of your order. Would completelyr recommend them. Thanks for all your help.

Needed a replacement part by the weekend and received it special delivery - happy faces all round.