Cycle Superstore Reviews 

Always have what I am looking for at great prices,and always can find that bicycle part I need like the correct brake pad or chain. The last 3 times I have placed an order with them before 12pm ( Monday to Thursday)I received my order the next day before 11am. Very easy to use website.

I shop with this outlet online and in-store. The staff are really helpful when I'm in-store and the delivery service from the online outlet is fantastic. Great place to buy a bike and accessories. Stephen

Extremely poor service from the sales manager . Resulting in us asking for our full deposit back , and sourcing the bike elsewhere . Bad experience from start to end .

Terrible customer service ..
Ordered an item online they sent out the wrong size item then wanted me to post back at my cost ..
Still waiting a week later for resolution hung up the phone 3 times on me and promised to return the call but no call came ..

These guys for communication, speed and value are the best. Always a pleasure. They won't let you down. 👌

Over last few years I bought in cyclesuperstore 3 bikes (2 with bike to work scheme). Customer service is outstanding, staff is extremely helpful and competent and in the same time pricing is very competitive.

Great customer service today from Gary and Eoin today in Cycle Superstore ! They gave me great advice and guidance helping me to select the most suitable bike computer for my specific needs. Thank you !! 🙏🙏

Ordered parts first thing in the morning and they were delivered before lunchtime the following day. Can't ask for more than that..
Great service, and user friendly interface.
Highly recommend.

I recently purchased pedals and gloves from cyclesuperstore and I was pleasantly surprised that they were sent out the next day, both items I received were top quality and reasonably priced compared with other bike stores

My son brought his bike into the shop for a simple adjustment on the rear derailleur as it was slightly out of line, they said they don't fix it, it wasn't broke. Gear was in 3rd and rear derailleur was in 5th etc.

Didn't fix it because he didn't buy it there, that's what it boils down too.
They didn't even look at it.

Very disappointed with this customer service.

I just collected my personalised wheels from DT Swis.
Big thank you for Kris service technician and Mark manger. Very professional service really recommend!!! Michael

quick and efficient
replaced a faulty led rear light
great service

Great service ,quick delivery, will definitely be dealing with them again.

I bought a new bike for €1,620 from cycle superstore. Collected it two weeks ago. Tried to ride it that day but the chain kept falling off. Brought it back the next day. Told by workshop manager that there is nothing wrong with the bike. I rode it again and the chain came off as soon as I started turning the pedals. A slight adjustment was made in the workshop. I tried cycling it again but the problem got worse, Chain kept coming off as soon as I started turning the pedals. I returned the bike the next day with a request for a replacement as it was unusable and was told the manager was not in. One week later, I had heard nothing and they still had my bike, I was unable to get through to them on the phone, so I emailed both of their email addresses requesting a refund. Got no reply other than an automated response confirming they received my emails. It’s now two weeks since I collected my new bike and 12 days since I returned it. So far, no communication from cycle superstore and they still have both my bike and my money. This is a very unsatisfactory situation.

Speedy delivery, good customer support, the only downside is that they use fastway for delivery

It truly pays to buy from Irish shops. I cannot rate the experience I had with my purchase of cycle shoes highly enough. I bought a pair online during covid and decided I needed a change for a bigger pair which I chose and emailed (Mick) to say that I wished to make the change. It was months before I returned and even after business reopened it was 4 weeks before I made it to the shop. The staff could not have been more helpful. Delighted with my purchase and will be making every effort to shop here in future. Hilary.

Couldn't find this item cheaper anywhere on the web. Delivered free of charge within 24 hours of purchase.
Excellent service.

Way to many bad experiences, between the sales and service end. just one little error was I had rear derailleur cable rubbing off the carbon where it entered the frame and they stuck sticky tape over it so I couldn't see it rubbing rather than change the cable liner so it fit, if I hadn't of checked their work god knows what kind of damage would have been caused on a very expensive look carbon frame that wouldn't have been covered under warrenty (another story for another day from this business) and changed a chainring and took to many links off the chain, school boy errors on a bike that is worth many 1000s, thats not all I could go on and on, Professionals ???? I like to give people the benifit of doubt but there is only so much of that one can give. I used to feel sorry for the bike retailers as it is hard to compete with online sales, now I learn what I need to do and do it myself, your banging your head off a wall trying to deal with retailers and the service they provide.