D-ENERGi Reviews 

348
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!

Beoordeeld met 1 van de 5 sterren

Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Elektriciteitsbedrijf

Geschreven door het bedrijf

Business gas and electricity supplier


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

348 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(348)

28 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I have always found D-Energi to be…

I have always found D-Energi to be helpful and like being able to deal with a named individual who is reachable by phone and email. For example, we recently had an existing contract coming to an end and Maddison Davenport in the broker team helped us work through the options for a new supply contract and worked with us, by phone and email, to agree terms that worked with our budget and were competitive with the market.

20 november 2025
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Antwoord van D-ENERGi

Good morning, thank you for taking the time out to leave such a wonderful review. I have passed this feedback on to Maddison. Thanks Sarah Ramsay (Business Manager)

Beoordeeld met 5 van de 5 sterren

Good Service

We have been using D-Energi for several years now and have always found them to be very professional & competitive with prices. Ben Darlington has been very helpful and always answers any queries very quickly.

19 november 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Good morning, thank you for your feedback. I have passed this on to Ben. Thanks Sarah Ramsay (Business Manager)

Beoordeeld met 5 van de 5 sterren

Superior service, competitive pricing

D-Energi have been providing my company with great prices and excellent ongoing support for several years. Far better in my experience than we've ever got from more well-known suppliers in the sector. I have no hesitation in recommending them.

11 november 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Thank you for your review, we are thrilled that you have chose us to be your supplier again. Thank you Sarah Ramsay

Beoordeeld met 5 van de 5 sterren

Never had any issues at all...

Never had any issues and have been with them for years now. Faline Welsh has always been very helpful.

11 november 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Thank you for your review, I have passed this on to Faline. Thank you Sarah Ramsay

Beoordeeld met 5 van de 5 sterren

I'm not usually one to write reviews…

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't think I've ever waited longer than 24 hours for her to reply! Always so efficient and reliable. Incredible customer service, thank you Kendall!

8 september 2025
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Antwoord van D-ENERGi

Hello, and thank you for the review. I will pass this feedback on to Kendall. We think she is fantastic too!! Thanks Sarah Ramsay (Business Manager)

Beoordeeld met 5 van de 5 sterren

Overestimated bill issue

I spoke with Tom (Wareing) this morning regarding an overestimated bill which we received despite having submitted our July readings on the portal in a timely manner. Tom was very helpful, polite and professional and said he would reissue the bill using the actual reading. I really appreciate that we are now not overpaying our electricity as we are a charity. Many thanks Tom. Kind regards, Sandra @ ILM

12 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lee Doran/Hena amazing staff

I have been dealing with Lee for many years now, this year I also dealt with Hena as well. Both are brilliant and so helpful.
I always use D-Energi and they always make sure they are competitive. I find that I can trust their staff as they give me good advice and guidance.

24 juni 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Thank you for your review, I have passed your feedback on to Hena and Lee. Thank you Sarah Ramsay

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Excellent service from start to finish, Faline worked tirelessly to ensure I received the very best rates yet again. Highly recommend supplier 10/10.

23 juni 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Thank you for your review

Beoordeeld met 5 van de 5 sterren

Great communication

Great communication, we have been working with them for many years now. They do have T's and C's but as long as you ask them clearly what you want they are helpful.

13 juni 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Good morning, Thank you for leaving this wonderful review. I will feed this back to Hena. Thank you Sarah Ramsay

Beoordeeld met 1 van de 5 sterren

Utterly unprofessional

Utterly unprofessional, uncoordinated and hopeless customer service.

23 april 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Good morning Peter, I am part of the management team could you please contact me on 0161 237 3333 and I will see if I solve your query for you.
Many Thanks
Joanne Campbell
Sales Team Leader

Beoordeeld met 4 van de 5 sterren

Happy Customer

We recently renewed both our gas and electricity contracts, and the process with Faline Welsh was smooth and efficient, the new rates are competitive and communication was clear throughout, and any questions we had were promptly answered.
It’s reassuring to know we’re now locked into a cost-effective deal that suits our needs, especially in today’s energy market. Highly recommend for anyone looking to secure reliable and affordable energy solutions.

17 maart 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Thank you for such positive feedback I will pass this on to Faline.

Beoordeeld met 5 van de 5 sterren

Very efficient and competitive

D-Energi has just sorted out the electric contract for our business. I got a very friendly and efficient service from start to finish. The whole process was very straight forward and she was able to find us a cheaper and better deal than numerous other suppliers. Communication was timely with no issues. Thank you Hena Ahmed

7 april 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Thank you so much for a lovely positive review. I will pass this on to Hena!

Beoordeeld met 4 van de 5 sterren

We have always had a good service from…

We have always had a good service from D-energi and it is really good to speak to an operator if you ring with an enquiry

7 maart 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Hi Rachael, thank you for your review. We are so glad that you have always received good service. Kind regards, Sarah Ramsay Business Manager

Beoordeeld met 5 van de 5 sterren

Swift responses

I have to say that I am impressed with the swift answers that was given to my urgent requests by Jacob.

30 januari 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Good Afternoon,

Thank you for taking the time to leave a review. Do not hesitate to contact us further with any queries, where we would be more than happy to assist.

Thank you,
Benjamin Richards-Jubb,
Customer Services Manager

Beoordeeld met 1 van de 5 sterren

One of the worst energy provides we’ve…

One of the worst energy provides we’ve used. They add additional chargers and the rates they charge are extortionate.

16 januari 2025
Review zonder uitnodiging
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Antwoord van D-ENERGi

Good Afternoon,

Thank you for taking the time to leave a review.

Can you please provide us with your account number or site postcode and we can investigate into this case for you.

Kind Regards,
Benjamin Richards-Jubb
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Competitive - aways

I got 4 independent quotes and again I have found D-Energi to be the most competitive. I believe this is about 15 plus years with them and each renewal they come out the best

7 november 2024
Review zonder uitnodiging
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Antwoord van D-ENERGi

Thank you so much for the 5 star review and for renewing for another term with us! I will feed this back to your account manager too 😊
Many Thanks
Joanne
Sales Team Leader

Beoordeeld met 5 van de 5 sterren

Great Team

Great Team! Extremely responsive and kind. they have each others backs when one of them is away meaning a seamless transition in service.

6 november 2024
Review zonder uitnodiging
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Antwoord van D-ENERGi

Thank you for taking the time to leave a 5 star review. I will feed this back to the team.
Many Thanks
Joanne
Sales Team Leader

Beoordeeld met 4 van de 5 sterren

Luke Burns has been incredibly helpful…

Luke Burns has been incredibly helpful through the process, matching a price found with a competitor as well as being very responsive to questions.

9 oktober 2024
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good Afternoon,

Thank you for taking the time to leave a review. I will pass on your feedback to Luke. Do not hesitate to contact us further with any queries, where we would be more than happy to assist.

Thank you,
Benjamin Richards-Jubb,
Customer Services Manager

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