D-ENERGi Reviews 

348
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!

Beoordeeld met 1 van de 5 sterren

Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Elektriciteitsbedrijf

Geschreven door het bedrijf

Business gas and electricity supplier


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

348 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(348)

28 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Never ever listen to D energy agent

Never ever listen to D energy agent. They completely mislead you. This energy agent is very corrupt, full of cheaters. They cheat you. They ruined us by persuading us to take their tariff but sucked us.
Beware of them !!!

30 oktober 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Dear Kumar, please could you confirm your account number so I can investigate this matter for you.
Kind Regards
Joanne
Sales Manager

Beoordeeld met 4 van de 5 sterren

Had a bit of a mix up with meter…

Had a bit of a mix up with meter readings being logged and bills coming out on time but otherwise been a good company to do business with. It's good that there is always someone available on the phone to sort any issues.

5 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Company

Been this company for two and half years. They offer the personal touch that big market players don't seem to as well as ultra competitive prices. Would definitely recommend.

2 februari 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Had a smart meter installed in…

Had a smart meter installed in December, but still getting estimated readings which are very high, Have requested them to confirm that the meter is working, but not getting any response from them, just estimated bill each month

1 februari 2024
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Hi Claire,
Apologies for this, could you let me know your account number so I can check this has been rectified for you.

Beoordeeld met 5 van de 5 sterren

I have been with this company for 6 years

I have been with this company for several years now. They are always kind and polite and you get through to people immediately, very glad I found them as dealing directly with the large suppliers is a nightmare.

30 januari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Can’t wait until the contract runs out

Can’t wait until the contract runs out, never been so messed about.

26 oktober 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good morning, if you could provide your account number and I will look in to your query for you and try and fix any issues.

Beoordeeld met 1 van de 5 sterren

Dishonest and delaying refund

Charged us all last winter despite explaining that property was empty. Changed to British Gas Lite in February this year. Surprise, surprise D-Energi owed us £000’s due to taking money that wasn’t necessary! Chased weekly since February for our refund. Constantly promised refund will be paid, but still nothing at end of August! Imagine if we owed them a few hundred..?! Don’t trust this company… totally dishonest.

25 augustus 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good afternoon, Apologies for the late reply. I can see that this full outstanding balance was refunded to you. If you need any further help, please do not hesitate to contact 01612373333. Kind regards, Sarah Ramsay (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Great company

We have been using D-Energi for 3 years now, they offer great service, always get back to any queries really quickly. Faline has been especially helpful. Have got us the best gas prices for our small business in a time when the market has been so turbulent. 5*

16 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Hassle-free and cost-effective service

We have had out business energy with D-Energy for a few years now. Their great customer service stands out from the competition. Not only are they easy to reach by phone, but they also demonstrated great efficiency in promptly switching us to a more affordable tariff when energy prices dropped. It's great to find a company that values its customers. Thank you to their team for providing a hassle-free and cost-effective service!

16 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

IF I COULD GIVE A ZERO RATING I WOULD

IF I COULD GIVE A ZERO RATING I WOULD!
Never informed us of Transportation Cost at 98p a day
Stay clear of this company. Prices are Shocking!!

24 juli 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good Afternoon Carol,
So we can locate your account and try to resolve your complaint please could you call in with your details to 0161 667 5862 as that would help us with your query.
Kind Regards Emma

Beoordeeld met 4 van de 5 sterren

Our account manager has been excellent

Our account manager has been excellent, very attentive, always available on the phone should I need to discuss anything and calls back in a timely manner should she not be available. I am happy with the prices they have offered which were the most competitive I could find - better than anything offered on comparison sites. Our account was in credit by around three months usage, I had to request this be returned our account twice which is the reason for the 4* as opposed to 5*

23 mei 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 4 star review. I have fed back to the billing team regarding the credit and turnaround time.
Kind Regards D-ENERGi Customer Services

Beoordeeld met 4 van de 5 sterren

Seamless crossover

Seamless crossover, regular contact with invoices. Not had any issues

3 mei 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good afternoon, thank you for taking the time to leave us positive review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Beoordeeld met 5 van de 5 sterren

Excellent Service

Emma Salter at D-Energi was great when it came to renewing our contract. She was quick at responding to our queries and made the renewal hassle free. Great service.

19 april 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Beoordeeld met 5 van de 5 sterren

Good service and competitive quotes

We have used D-energi for our energy needs for the past 5 years and they have always provided competitive quotes and good service. I would be happy to recommend them.

6 mei 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Beoordeeld met 5 van de 5 sterren

Been using D energi for a long time

Been using D energi for a long time.
Very prompt customer service and always helpful.
Highly recommended.

16 mei 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Beoordeeld met 5 van de 5 sterren

A great company to work with ! A++++

We have been with D-Energi for the past three years, across three sites and have 5 contracts with them. We had no hesitation to renew these contracts when they expired due to the great customer service offered by the entire team. In particular, their Brokerage Team Supervisor, Emma, is very responsive and I felt that we were getting an honest and fair deal, despite the volatile issues within the market. As a small charity, its imperative that we always get the best deal and can work with a company who treats is like individuals, not just a number on a spreadsheet. D-Energi did just this and we are happy to recommend them to anyone. Well done team !!

16 mei 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Beoordeeld met 5 van de 5 sterren

I have been with D-Energi for a few…

I have been with D-Energi for a few years now and they have always been the cheapest rate and have good customer service. I would recommend them to other businesses for their energy supply.

16 mei 2023
Review zonder uitnodiging
Logo D-ENERGi

Antwoord van D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

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