Day Lewis Pharmacy Reviews 

We use the Grove Medical Centre branch in Felixstowe. Whilst occasionally interactions with the pharmacy are good, overwhelmingly, staff are unfriendly to the point of being rude. I absolutely hate going to this pharmacy and do so only because it is convenient. Additionally, items are regularly missing from our prescriptions, but of course there’s never an apology. The staff attitude clearly reflects a company that doesn’t care about what customers think, and a total failure of whoever is supposed to manage staff at the branch.

My 90 year old mother was left without morphine and other medication for a weekend after Day Lewis failed to deliver it on Friday. We were told that they hadn't got all the medication they needed and the lorry delivering fresh stocks had broken down. They didn't deliver what they had and didn't contact my mother or any of her family to let them know there was a problem. The pharmacy - in Wetherby - was closed over the weekend so there was nobody to speak to until Monday. (The message on the answerphone over the weekend is: We're busy at the moment, please ring back later. It isn't: We are not open until Monday.) When my sister complained, she was told that the pharmacist in charge on the Friday would ring her back. She didn't. When my sister went into the pharmacy to complain, this lady (Jane - she refused to give her surname) refused to discuss the matter or to apologise. Her rudeness to my sister and her husband (a consultant geriatrician) was astonishing: when they pressed for help in making arrangements for prescriptions to be picked up by Boots, they were told to leave. I am looking into taking further action against Day Lewis. In the meantime, I would advise anyone reading this not to use this company.

twyford branch - find this store very clean with helpful efficient staff in a well organised enviroment .would highly recomend

Great when inside but they NEVER PICK UP THE PHONE.

Today I would rate our pharmacy as a 3 star enterprise. There were only 2 assistants and the pharmacist for the entire business. It was a Saturday and it closes at 1:00 so it was packed with people trying to collect their prescriptions before the weekend!
The newish till system was having a fit again and so was the system bringing up the records and apparently the phone isn’t working properly either.
The ladies remained very helpful and tried their hardest but some prescriptions were not there, system!
Some stock hadn’t arrived, system!
And the till was iffy, system!
What senior management are doing to ensure their pharmacies are running smoothly remains an interesting query. The pharmacy is always busy and provides some excellent and timely services but it appears to be let down by insufficient staff and poor, newly installed management systems.
The staff here couldn’t be kinder and are helpful. Topsham needs a good pharmacy and will always appreciate one, so please, Day Lewis management team work harder to back up your local staff and services!

Shambles . Worst pharmacy in Torbay by miles . Go to mayfield instead they are brilliant .

Very pleasant staff. Only waited a few minutes for my prescription to be filled. Good seating whilst waiting and also with lovely air conditioning in this heatwave!

It's an absolute disgrace that their policy is to NOT answer the phone - ever!!
Rose the newish manage seems to be helpful - the rest of the staff are not.
One is never acknowledged when you go in - no hello - no smile - nothing - it's rude!

Even though this pharmacy is always incredibly busy, the staff remain kind, friendly, and professional. My prescriptions are always ready on time, making every visit a great experience.

I rang at 9am about some things not delivered and they arrived 90 minutes later. I cannot fault this pharmacy and their delivery staff, and I thank them for their brilliant service.

The Leeds Road Pharmacy in Harrogate was extremely busy for the 30 minutes that I was waiting for my appointment. At 16.20 the manager left the premises to go home - leaving the remaining staff to try and cope with the amount of people waiting.

Re:North Kilburn Day Lewis pharmacy London

The pharmacy staff are extremely rude and incompetent,when issuing medication, I have experienced many errors over a period of time.

I would recommend for anyone that is having a similar experience to report your concerns directly to General Pharmaceutical council

useless and a rip off

go anywhere but one of these

torquay southover pharmacy. if i could i would rate this southover pharmacy into special investigations.this pharmacy are putting patients lifes at risk and have already done so.this pharmacy has no respect for patients welfare. apparently you have to give doctors 2 weeks notice for a repeat prescription , then 10 days wait from southover pharmacy. stop messing around with patients health

Bribe corrupt politicians to benefit from NHS monopoly

No regard for customers

Very helpful chemist, very friendly and professional service

Not one member of staff acknowledged my presence when I entered the pharmacy in Liskeard, Cornwall and while I was standing at the counter for 15 minutes. No smile, no nothing, I was a non-person. There were 3 customers waiting for their prescriptions at the time. I waited patiently for a further 10 minutes, sitting on a chair whist staff were answering the phone and sorting out problems with orders etc. I decided to leave after 25 minutes and went to Boots pharmacy. They were busy with customers , however I was acknowledged with a happy smile from a member of shop staff. My problem was an infected, large swelling on my knee, due to an insect bite, which hadn't responded to topical treatments. The staff and pharmacist were prompt, efficient and friendly. A simple, 'sorry, we are busy and there is a long wait,' from at least one of the Day Lewis staff would have been appreciated. I wonder how Day Lewis staff would feel if they were ignored in a similar situation. As a retired nurse, no matter how busy I was, I always made time for people. No one was ever ignored, even the quiet ones in the background.

There is one member of staff who is on the desk dealing with customers, perscriptions etc and has been for many years. Honestly they should think about moving her away from this position because she goes above and beyond to be rude to customers. I went to collect a perscription today - two items. Was given one, when I questioned it she looked down her nose at me and told me I was wrong. I went on to explain that I had been at the doctors on Friday evening and there were definitely two items on the perscription. She refused to respond any further as she was most definitely right. Honestly this is not customer service and someone in the pharmacy needs to bring her back in line as this behaviour is utterly unacceptable. On my perscription I called my medical centre as this is whom she blamed also and they informed there were two items on my script - so someone please tell me where they are as I not well enough to be dealing with this

Fantastic team, great welcome, very professional, great levels of knowledge, would highly recommend!

Having forgotten my asthma meds while on holiday, I was really pleased by how kind and professional the staff were at this pharmacy.