DCL Insurance Reviews 1.667

I have been with company for many years and they have always beaten competeters. Staff especially Danielle Wakelin very professional and helpful.

Lucas and daniella are the best and very professional

I just finished my insurance renewal with ACL Insurance, and I couldn't be happier with the service I received from Jill.
I was expecting the usual renewal stress, but Jill handled everything perfectly. Not only was she professional and friendly, but she also managed to secure a very competitive price for me. It’s a huge relief to get great coverage without breaking the bank, and Jill made the whole process quick and painless.
It’s refreshing to deal with someone so helpful and efficient. If you're looking for great service and a fair price, ask for Jill!

I had a great experience with Yohann ashworth He was professional, reliable, and easy to communicate with throughout the entire process. He paid attention to detail and made sure everything was done to a high standard.

I highly recommend DCL insurance as i have been with them over 5yrs they have been very clear and easy to get the policy. Jill is absolutely brilliant.

I would like to express my sincere appreciation for the excellent service provided by Daniella Rycroft during our recent phone call. She dealt with me in a very polite, respectful, and professional manner throughout the conversation.

Daniella demonstrated outstanding communication skills, patience, and a positive attitude, which made the entire interaction smooth and pleasant. Her helpful approach and clear guidance reflect a high standard of customer service.

I am pleased to rate her 10/10 for her exceptional support and professionalism.

Excellent service, please keep it up.

Very unprofessional, in 2022 I had a hit and run incident while I was on a lesson. When it coma to my insurance they never supported me and advised me to accept even though it wasn’t my fault and I had CCTV Footage confirming my innocence. I wasn’t told 50-50 will be classified as my fault so the following year my premium went high sky. In 2024 I had the same situation and they closed the case without my consent, again 50-50 which affected my premium AGAIN. I found them really rude and aggressive whenever I was make a complaint that I didn’t agree to 50-50. Even though I have been with them for 5+ years my loyalty wasn’t appreciated. I would never recommend them to any driving instructor

The advisor Savhanna Skillern was very polite, professional and helpful.
I truly appreciated their friendly attitude and clear guidance. Highly recommended!

Absolutely great service been with DCL for about 15 years now and they always try do there best for you price wise.

Adelphi best of the best I wish all the stuff ho r working for DCL do half wat she dose coz believe you me she is Izzy going n helpful makes you to accept the offer without any hesitation or any other explanation or reason not to take it so Adel number 1,

Danielle was so helpful and during my renewal,she got me a good deal.

I had a great experience with one of the advisors at DCL Insurance who helped me from start to finish. They were friendly, patient, and very knowledgeable, taking the time to clearly explain all the details and make sure I fully understood my options. It was reassuring to speak with someone who knew the taxi insurance industry so well.

Throughout the process, they were always available to answer my questions and never made me feel rushed. Their communication was clear and professional, and they handled everything efficiently, which made the whole experience smooth and hassle-free. It really felt like they cared about providing the best service rather than just selling a policy.

What impressed me most was their genuine willingness to help. They listened carefully to my needs and found the best deal tailored to my situation without any pressure. Thanks to their support, I felt confident and satisfied with my choice, and I would definitely recommend DCL Insurance to other taxi drivers looking for reliable and supportive service.

I received a cheaper quote from another company arround £200 cheaper than DCL renewal offer. I spoke with lady Jill and after discussing with her Manager she reduced my quote to £250 pounds which was best price compared to any other insurance company. I highly recommend DCL for private hire insurance

Adel was so helpful kind and polite
Thanks Adele

Miss Jill Mayne was very straight forward and professional went through my request. I do appreciate for her help.

Great service from DCL. Ms. Danielle handled my insurance quickly and professionally . Very satisfied and would recommend to other PHV drivers.

Regarding my insurance renewal Gill was very helpful She was very patient and help me through the whole process Thanks to her

Jill Mayne at DCL Insurance give me a Great service with excellent communication and sorted out my car insurance at a very good price,
Thanks