Deacons Jewellers Reviews 19

Everyone was really friendly and helpful. My finished rings are beautiful!.

I had great friendly service, my watch came back on time and repair work done.

Service is second to none.
Polite, attentive and knowledgeable.
Service with a genuine smile.

Dom was super helpful throughout - can't fault the customer experience.

After a friend had recommended Deacons I travelled to Swindon to have my Rolex serviced.
Beautiful Jewelers, made to feel very welcome and then we were introduced to the Manager called James.
James made us feel very comfortable and is a credit to Deacons.
Best experience we have had in a Rolex dealer, his knowledge is second to none and clearly thrives in this environment.
It was so kind of him to show us around their state of the art workshops, we found it very interesting.
I felt safe in the knowledge my Rolex is in highly skilled safe hands.
I fully intend to purchase any future watches from James at this establishment. Thank you James.

Friendly service, thank you.

Just brilliant.
My wedding got squashed on my finger and it ended up out of shape and I was unable to wear it for months.
A lady across the road who is 94 years old recommended deacons.
Well when I received my ring back it was resized and back to its original condition.
Staff were super and I would like to thank all from the store to the workshop.
I recommend to family and friends.
Thank you again

Mark

I worked with Lyle to create a bespoke engagement ring and a few months later, bespoke earrings and a pendant (made from the top of a ring) for the wedding gift. All set in new White Gold using precious stones from family jewellery. Throughout the entire process Lyle was professional, friendly, patient, and explained things clearly about the designs and build. Designs were received to review when expected and further meetings were had to discuss them and make changes where relevant. The finished pieces are stunning and timeless.

I have recently had a bespoke sapphire ring designed and made at Deacons Jewellers in Swindon by Alvide. My request was that it matched my wedding ring. The ring is absolutely beautiful and a great match to my wedding ring. The whole process from initial discussion to final design and production was excellent. I would highly recommend this design service.

Excellent experience buying a long awaited Rolex for hubby. James has to be one of the best sales persons in the Rolex world …and we’ve been in a few! From our initial phone call enquiry, through to final purchase, James’s was very pleasant, exceedingly helpful, extremely knowledgeable and above all patient -ensuring we had all time we needed to make a final decision. We live in Cornwall and would be more than happy to do business with Deacons in Swindon again, even if it were over the phone. Highly recommended.

Quick & accurate responses for an online enquiry & from establishing that they had the watch in question & some other information to the watch arriving was no more than three days from start to finish. I had also spent the previous 6 months looking for this particular watch & dial colour as new & with the box & papers with no success. Max was easy do deal with & the transaction was fast & painless & the delivery very quick & efficient, many thanks for your brilliant service.

This was my second time visiting Deacons, and made a 60mile round trip especially.

It’s an independent family-run shop with traditional values, and you really feel looked after.

This trip I made my first purchase, a watch I’d had my eye on for a while. Andrew was brilliant throughout, incredibly helpful and easy to chat with, James helped make the purchase happen so a huge thank you to the both of them.

This won't be my last purchase from Deacons, now I've discovered them I wouldn’t go anywhere else....

If you're in the market for a special purchase, I can highly recommend Deacons.

Needed to get a ring reduced in size for my wife. Very pleasant customer service indeed. Also asked them to open the back of an old watch to see the working movement and watchmaker details. Took time to show us the complete details of all that we asked, really helpful, would definitely recommend.

Visited Deacons today not happy with the service or how we were treated. The young man who served us was rude and oblivious to what good service is.
The sub par service was disappointing for us as we have used Deacons often and the service we normally receive is at a higher standard.

They have gone above and beyond to help get the items my wife asked them for , couldn’t be happier with the service received

My brother-in-laws gold watch strap was badly broken and I thought that it would be unrepairable. How wrong I was as Deacons took on the challenge and the work carried out by Gerry is just amazing.

Excellent customer service. Will be a customer for many years to come. A particular mention for James on his excellent customer service & knowledge.

An excellent Rolex shop and excellent customer service. I was more than happy with the whole buying experience when purchasing my new Rolex. Richard (owner) and James were both very polite and knowledgable. I want to thank you both for your help. I look forward to dealing with you again soon. Thank you.

Very impressive. Fast, competitive service. Thank you!