Destinology Reviews 3.033

Following a recent colleague departure I was contacted by Joanne Robinson who introduced herself as our new contact. Delighted Jo took the initiative to contact us.
Jo assisted us with our next holiday and delighted we are able to return to the UAE.

Once again a fantastic experience booking another cruise package with Destinology via the wonderful MAURA McKenna. She is the reason we keep coming back . Nothing is ever too much trouble and she is efficiency personified. Would that customer service ,
elsewhere was as good.

My entire experience from searching a location, hotel and flights that suited our needs was exceptional all made so much easier by Isaac Fluss who went above and beyond in assisting me in this process, thank you Isaac.

We had the same advisor as our previous booking who very good at listening to what we want and making lots of great suggestions. She is quick to respond and very patient!

Fantastic personal service. Great communication regarding our booking. Lisa Campbell is amazing.

Amelia was amazing listening to what we wanted and delivered on it.

Don’t normally offer feedback but how can I not on this occasion.
Pete ( whom we have now dealt with on a few big trips again made this booking an absolute pleasure from start to finish.
He is the most professional, knowledgeable agent we have ever dealt with.

Pete Wellman the guy I use is excellent very knowledgeable and aware of our budgets.
A great asset to the team

As ever the team were Fantastic especially Louise and Jo, got a great deal for us with everything we wanted and nothing was too much trouble.

The absolute professionalism

Emma O’Reilly was extremely helpful in finding us a late holiday to Greece based on the specific brief we gave her, as it can be a real challenge finding spacious hotel accommodation for three adults. Emma suggested various options and the whole process was made easier by her cheerful disposition, eagerness to help and her detailed knowledge of the resorts and hotels under consideration. We will definitely use Emma’s services again in the future.

Dealt with Clare cruise who was fantastic

The advisor was very knowledgeable about the areas I wanted to book my holiday . This helped a great deal because she had intelligence that I didn’t know about . I felt confident that I was speaking to someone who knew what she was talking about .

We use Destinology for all of our holiday abroad. I know that I could do it all individually but they do have good relationships with hotels and better rates and availability. Isaac was great! They have a great choice of destinations and many holidays that are different. We always return knowing that the trip will go smoothly and all our needs are met.

Joanna Robinson has curated several trips for us and is always on hand to answer questions and give recommendations. Destinology is always our first port of call when looking for a holiday. Customer service is exemplary and when our trip to Vietnam was cancelled due to the war in the middle East they were fantastic.

Excellent customer service from Georgina.
Very friendly and helpful.
Was recommended and didn't disappoint.
Would book again.
Well done.

Having used Destinology many times I was happy to return. Juliet assisted me with another bespoke trip, dealing with my requests promptly and efficiently.

Recent cruise experience booked through Destinology was excellent.

We have just booked another cruise. Caroline was an absolute pleasure to deal with. She went above and beyond to give us all the information we wanted and is very knowledgeable about the different cruise companies and other holidays.

Thoroughly recommend the company and in particular Caroline to book your holiday.

I am currently on my third holiday with Destinology as a solo female traveller. Having spent thousands of pounds on each of my trips for the pleasure, in this case that’s definitely sarcasm!

The booking process for this holiday alone was extremely stressful!

This was my second trip to Thailand through Destinology, having gone on a luxury safari to Africa back in December 2025, facing significant faults on my journey home from this trip resulting in me being stranded in Ethiopian airport with myself, and my extremely worried family, unable, despite multiple attempts, to contact the Destinology Emergency Helpline; for 10 hours! As a result of this fault, I was offered money off the current holiday I am on.

The current holiday is turning out to be more of a disappointment and disaster than the last. I had booked a two week holiday to Bangkok and Koh Samui with all my flights and internal transport included. The only parts of my trip that have gone to plan is due to planning and research on my behalf; not the work of Destinology. Before I had left the UK, I had rang the team at Destinology to double check all my internal transfers/ vegi meals were in place. I had this confirmed by email in days prior to my departure. This has turned out to not be the case.

The disasters begun upon my arrival into Bangkok, I was left with very little information regarding where to meet my taxi driver, resulting an a 30 minute march around the very large meeting area in Bangkok Airport ( about the size of the main food hall in Heathrow airport terminal 2), in 35 degree heat with my large suitcase, as a solo disabled female traveler. Once I found the company, I was simply given a ticket, ( written mostly in Thai) with the information on which car I should find to jump into! I was told I was required with my luggage on a trolly to push it up the escalator four flights up, this airport trolly did not lock into the groves, making this extremely dangerous! Once I arrived on the fourth floor, I was greeted with ( no exaggeration) about one hundred cars, all of course with Thai number plates and my ticket written in Thai, I was in a flustered state, pushing my trolly between cars to find my driver. Thankfully, a random, kind Thai driver came to my aid and got out his car to assist me and I then found my taxi.

My hotel in Bangkok was the Anantara Riverside, which I had stayed at in May 2025 on my first holiday with Destinology. I explicitly requested to choose that hotel and so far it’s the only part that’s gone right alongside my flight to Bangkok.

Unfortunately, this is the point where the catalog of disasters began to add up!
Upon my leaving date from
Bangkok to come to Kho Samui, had been provided collection times for each transfer. I was provided with a 7am collection slot; on the morning of the pickup I had a call from the hotel desk stating the driver had arrived at 6:25 and was wondering where I was! I was then flustered and in a rush to checkout for the fear I would miss my flight! The car I was collected in was quite literally falling apart and the driver was required to fix parts before we could set-off!

I am a vegetarian with a slight allergy to chicken products. When confirming my booking and a checking on the week of my departure if my internal flight meals had been booked on behalf ( I was unable to add the internal flight meals myself). I was assured the meals were in place. Once in the air, it became clear this was not the case. I left with no option but to miss out on a lunch I had paid for.
Once I landed in Koh Samui I again faced a similar struggle to find my taxi driver
( thankfully a quieter and smaller airport) but the driver refused to assist with my case leaving me again struggling.

Once at the hotel ( the Amari) the holiday continued to go southwards. I was told the hotel had no booking on my behalf till a day later! After a stressful conversation with hotel staff, and having shown my booking voucher,I was told they could allocate me a room but it was not what I had booked and it wouldn’t be ready for 2/3 hours! I was left sat in 30 degrees without aircon and being left to go and find something to eat, as I was starving hungry having missed breakfast to make my flight and lunch. it was 3 hours and 30 minutes later, before I was taken to a room. Once taken to a room It was found to be uncleaned! I was moved to another room and I now face a wall and a main road, ( not what I had booked! I have ASD and this noise is deeply upsetting for me). I have since been in contact with Destin and the hotel can only offer to downgrade me to a room next to a rubbish dump! I have requested Destinology move me to a new hotel but I am yet to hear anything regarding this, despite ongoing contact to arrange this.
If you are looking for a relaxing and luxury holdout go elsewhere or do all research yourself, they just take the money…

Sort this out Destinology!

Swift, professional and friendly service. My "go to" travel firm!