Dfcc Reviews 13

Not the best experience with online banking. Digital banking services are not smooth as other major banks operating in Sri Lanka.

I used their head office in 73/5 Galle - Colombo Rd, Colombo to exchange some money to Sri Lankan rupees. Although very courteously greeted at the door and shown to a counter, the following service was appallingly slow. It took about 50 minutes. It was such a bureaucratic process. At first they wanted to see my visa and then my ETA even though it is electronic, held by the immigration office and I could not have got the stamp in my passport if I did not have an ETA. The exchange rate was extremely poor. The whole process seemed unnecessary when a few days later, at a different bank, I used my non-Sri Lankan bank card to withdraw rupees in seconds. Hopeless and I urge you to avoid this bank.

Loan Processing and Approval Experience

My husband recently applied for a loan with DFCC Bank where I was initially a guarantee, and unfortunately, the overall experience fell far below expectations. The loan approval process took over three months, largely due to repeated delays and poor communication from the bank’s staff.
Throughout the process, we noticed that required additional documents were never requested on time. We only found out about missing items when we personally contacted the bank to follow up. It became clear that without constant follow‑ups from our side, the application would not move forward at all.
Even after submitting the required documents, the staff struggled to update the system correctly, leading to multiple unnecessary re‑submissions. These repeated internal errors caused further delays and added frustration. Also, they change conditions time to time as they needed and cannot trust the staff and also documents they are providing.
We were also concerned to discover that certain documentation and processes were carried out in some other distanced branch without his knowledge or acknowledgment, despite the application being handled from his nearest branch. This raises questions about internal coordination and accuracy. It felt as if actions were taken simply to meet internal targets rather than with the customer’s consent or understanding.

After the loan was finally approved, the deposit was delayed again, repeating the same communication issues and lack of timely updates and incorrect updates from staff to the systems.
Overall, this experience has made it difficult to trust the reliability and efficiency of the internal processes.

A bank should not require customers to constantly chase updates or identify staff errors in order to progress something as important as a loan application.

i regret for opening my company account ..their so called ICONNECT online system is full of shit ..money transfering is a night mare ..not at all user friendly ..bloody help line staff dont have product knowledge ...i was kept on hold for longer even for a simple .. verification...DFCC is one of the sickenning ,shitty ,banks in Srilanka

The only bank which deceives their customers by various tactics and try to prevent them from withdrawing money and debit the same transaction several times

The worst experience I’ve ever had with a bank. I’m extremely disappointed with the unprofessional and inefficient service I received from the staff at the DFCC Bank – Bandaragama branch. They were unable to complete even a simple task over the course of an entire week. This level of inefficiency is unacceptable and shows a serious lack of responsibility and accountability. Based on this experience, I find it hard to trust this branch with any important banking matters.

Extremely disappointed by the service of DFCC bank. The staff are extremely inefficient and lethargic and it's extremely difficult to get even a small task done from their end. Disappointed!

I’m incredibly impressed and grateful for the outstanding service provided by the DFCC Athurugiriya Branch regarding my banking facility. A special shoutout to the Bank Manager, Samantha, and Shanika from the Credit Department – both of them went above and beyond to ensure everything was handled smoothly and efficiently.

Their dedication, attention to detail, and genuine focus on customer satisfaction truly stood out. It’s rare to see such commitment these days, and I must say, their support made the entire process stress-free and seamless for me.

No words can truly capture how thankful I am – but I can confidently say this: if you’re looking for exceptional banking service, I highly recommend DFCC Athurugiriya. You won’t be disappointed!

I have over the last six decades banked with banks here in Srilanka and overseas.
DFCC is one of the most inefficient and sickening banks to deal with at every level. Their so called PINNACLE branch are full of shit it is hard to believe their arrogance. To move an account from one branch to another is a nightmare. Please be warned. Bad is a kind word.

I am writing to express my disappointment regarding the lack of convenience facilities at the DFCC Mawanella branch during my recent visit to make a deposit. Upon arrival, I found that there was no CRM machine or cheque deposit machine available, leaving only the ATM machine accessible.

This absence of essential banking machines caused significant inconvenience to me, as I had intended to deposit funds promptly. Given the importance of these facilities in expediting banking transactions and improving customer experience, I kindly request that the necessary measures be taken to install CRM and cheque deposit machines at the DFCC Mawanella branch without delay.

Enhancing the accessibility of banking services is crucial in meeting the diverse needs of customers and ensuring a seamless banking experience. I trust that my feedback will be taken into consideration, and prompt action will be taken to address this matter.

Very good Banking experience in Sri Lanka. Customer support is very friendly and supportive. Online banking experience is need to improved. Thanks for being a good banking partner.