DFS Furniture - Bolton Reviews 7.938

We were not pressured in any way or followed around the store. We were greeted and told that they were there to help if needed. Dave was very helpful when we had made a decision and answered our questions and gave us information.

We recently purchased a new Davis corner sofa and matching chair from the Middlebrook DFS branch, and we couldn’t be happier with the service we received.

Steph greeted us in store and was absolutely fantastic from start to finish. She immediately made us feel at ease, was incredibly friendly, professional, and couldn’t do enough to help us. Her knowledge about the products, including advice on upkeep and aftercare, was excellent and really helped us feel confident in our purchase.

Steph went above and beyond, and thanks to her advice, we also decided to purchase the additional service package available. We’re extremely grateful for all of her help — she is a real asset to DFS and made our experience a genuinely positive one.

Thank you, Steph!

Very knowledgeable, did not feel pressured and left us until we were ready.

Rick at Bolton store was very knowledgable, attentive but not overly so. Not the first time I’ve bought from DFS and definitely not the last.

Customer service & value for money

Dave looked after us and couldn't of done more from us, helped us from start to finish and explained everything in great detail.

Sonny
He Was outstanding
A true credit to DFS
We can’t thank him enough
Thanks Sonny 🙏

Adam was very informative regarding our choices.
He made us very comfortable to take our time and not rush our decisions.

Great staff who took the time to explain everything to us and made sure we was getting the right sofa for us. Never felt like we was being harassed just made to feel at ease. Thank you 😊

The gentleman who helped us choose our perfect settie , was really helpful , polite and very efficient.

Staff at middlebrook were friendly and helpful Soni explained everything and sat with us and helped us decide and beds with mattress we would recommend the middlebrook store and staff

Service was great

Well presented and explained process was excellent

Sonny was very helpful. The coffee was a nice touch. We weren't hassled or rushed. We were left to browse in our own time. A very good experience, and can't wait for our new sofa

Very disappointing experience with DFS.

On Wednesday 20th May, DFS delivered the wrong sofa to my home, and since then the customer service and communication have been extremely poor. I have had to chase DFS every single day for updates about collecting the incorrect sofa and arranging delivery of the correct one, rather than being proactively contacted.

I was told on 20th May that all parts of my correct sofa had been located, yet no one followed up to arrange delivery. Every update has only come after I contacted them myself, which has been frustrating, stressful, and very time-consuming.

I also explained that I urgently needed the sofa delivered by 27th May because I am hosting a party for my wife’s 50th birthday. Unfortunately, this request did not seem to be treated as a priority, and there was very little flexibility or urgency shown in resolving the issue.

What makes the situation even more frustrating is that DFS charges customers if they miss a delivery slot, yet when the company delivers the wrong item and causes major inconvenience, there seems to be very little accountability.

Overall, this experience has caused unnecessary stress, wasted time, and significant inconvenience. I expected far better customer service and communication from a company like DFS.

Based on my experience, I would strongly advise others to avoid using this company unless they are prepared for poor communication and a lack of urgency when problems arise.

Sunny was extremely helpful and explained everything in an easy to understand way.

Sunny the salesman was extremely helpful in helping us choose our new suite, he didn't pressure us in anyway hats of to dust on your staff
Thanks to Sunny and Shannon for helping us

Staff were really friendly, welcoming and helpful - great customer experience.

Amazing experience in the Middlebrook store with Soni and all other sales staff.
Attentive but not hounding and gave you the space to make decision and the sale process was seamless!
Would recommend a 100%