I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... Toon meer
Bedrijf heeft geantwoord
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Tom was excellent he was patient with us even though we were back and forth,he explained everything we needed to know and wasn’t pushy as many salesman are!!
Bedrijf heeft geantwoord
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... Toon meer
Bedrijf heeft geantwoord
Zoe, was very attentive and approached us to ask if we needed any assistance. We asked for information on the two settees we were interested in, although being her first day she was very knowledgeabl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
76/77 Station Way, RH10 1FP, Crawley, Verenigd Koninkrijk
- 0333 999 9511
4,8
Uitstekend
1K reviews
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Lovely non pressured experience- Crawley
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to
Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via the DFS website, but the lovely staff that do not follow you around, or try and pressure you into making a decision there and then made us feel able to order in store :) would highly recommend this particular store.
23 juli 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Helpful very friendly excellent…
Helpful very friendly excellent customer service very pleased and happy
22 juli 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Tom was excellent he was patient with…
Tom was excellent he was patient with us even though we were back and forth,he explained everything we needed to know and wasn’t pushy as many salesman are!!
19 juli 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Visit to DFS Crawley - a pleasure
The staff were very knowledgable and professional but very courteous and friendly
18 juli 2026
Antwoord van DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Lovely in-store staff, but shockingly poor delivery and assembly
The ordering and payment process for our Pierson Express 2-Seater Music Power Recliner was seamless, and the in-store staff were absolutely lovely. Unfortunately, the experience went completely downhill on delivery day.
We paid a substantial delivery charge expecting a professional assembly, but what we got was a half-built, malfunctioning sofa. Upon inspecting the unit, my partner found a complete mess underneath the seats:
Audio issues: Only one side has sound because a speaker doesn't work.
Careless wiring: A lot of disconnected wires were simply dumped under the sofa. The delivery team entirely ignored the plug brackets and cable management pockets.
Incomplete build: One of the sides wasn't even properly attached to the middle console section.
Missing parts: There is a missing screw inside the console unit near the plug socket.
To make matters worse, when we contacted customer service to report this, we were told we have to wait 72 hours just for a callback to arrange a service engineer to come out.
Getting a new sofa should be an exciting time. Instead, we are left with a very expensive, partially assembled piece of furniture that doesn't even work properly.
Highly disappointing end to what started as a great customer experience. DFS needs to seriously review their delivery and assembly standards.
17 juli 2026
Antwoord van DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I have taken a look into your order and I can appreciate your frustrations, once the furniture is showing as dispatched then we can arrange a service engineer to look into these issues, please be rest assured we will get this resolved for you.
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service! Really pleased with my purchase and assistance throughout the process.
6 juli 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Turned up 25 minutes before closing
Turned up 25 minutes before closing, I knew what I wanted and I walked out 15 minutes later, with everything ordered and paid for. Can’t fault the service I received
6 juli 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Hi your custmer service exlent good &…
Hi your custmer service exlent good & qulaty 👍👍👍‼️
23 juni 2026
Antwoord van DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Was made to feel welcome and no…
Was made to feel welcome and no pressure to purchase. Tom served us who was very helpful and knowledgeable and helped us work out what was right for us .
23 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwoord van DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very professional and friendly
The whole process of my purchase was very easy from start to finish and well explained by the DFS assistant Ms Chichester,she was very professional and friendly.
21 juni 2026
Antwoord van DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
19 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Annie has been a gem right from the…
Annie has been a gem right from the enquiry through to the ordering stage. Very knowledgeable, efficient and friendly. Now looking forward to receiving my new sofa.
Thanks Annie
13 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff helpful,informative and polite
8 juni 2026
Antwoord van DFS Furniture - Crawley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
When you buy the something from the…
When you buy the something from the DFS, make sure did not buy the insurance because they make the money they did not cover anything
3 juni 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Crawley
Good afternoon Rizwan,
Thank you for sharing your feedback with us, we are disappointed to hear you remain unhappy with the insurance policy provider. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
⭐⭐⭐⭐⭐ Excellent Experience
⭐⭐⭐⭐⭐ Excellent Experience
I recently purchased a sofa from this store and had a great experience from start to finish. The staff were friendly, knowledgeable, and helped me choose the perfect sofa for my home. Delivery was on time, and the sofa arrived in excellent condition. The quality is fantastic, very comfortable, and exactly as described. I would highly recommend this DFS shop to anyone looking for quality furniture and great customer service
2 juni 2026
Antwoord van DFS Furniture - Crawley
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
Antwoord van DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Zoe was very helpful and efficient in…
Zoe was very helpful and efficient in helping us to choose the sofa that was right for us.
31 mei 2026
Antwoord van DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwoord van DFS Furniture - Crawley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
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