We had a really great time finding our sofa at DFS. The sales staff weren't pushy or overbearing when browsing but still gave useful information when needed. When we settled more on a sofa Ish was ver... Toon meer
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We were greeted by Antonio on arrival at the store, he pointed us in the right direction then allowed us some time to browse while we made our decision. Perfect!
A well set-out store with a great range of products and clear information about specifications, price, delivery and aftercare. Ish was very helpful and friendly.
Bedrijf heeft geantwoord
This afternoon at DFS, near White City, Manchester, I was helped and supported by Faruk, in purchasing a corner sofa. The experience from the moment he greeted me, to when I left the store almost... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Geschreven door het bedrijf
Contactgegevens
Throstles Green, M16 0SN, Stretford, Verenigd Koninkrijk
- 0333 999 9751
4,9
Uitstekend
5K reviews
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Very welcoming and approachable staff.
We had a really great time finding our sofa at DFS. The sales staff weren't pushy or overbearing when browsing but still gave useful information when needed. When we settled more on a sofa Ish was very welcoming and friendly and covered everything we needed to know from taking care of the sofa, the financing and additional options we could add on.
30 mei 2026
Great service!
We were greeted by Antonio on arrival at the store, he pointed us in the right direction then allowed us some time to browse while we made our decision. Perfect!
30 mei 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van DFS Furniture - Manchester
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Excellent buying experience
A well set-out store with a great range of products and clear information about specifications, price, delivery and aftercare. Ish was very helpful and friendly.
29 mei 2026
Antwoord van DFS Furniture - Manchester
Hello Brad,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Exceptional customer service
From walking into the store we was greeted very politely from a young advisor named Ismaeel outstanding customer service regarding the sofa I had picked then going out of his way to correct the sizing of my order I was very pleased and grateful for his help and all the advice given throughout our time at dfs I look very forward for the arrival of my new sofa thankyou very much dfs
21 mei 2026
Antwoord van DFS Furniture - Manchester
Hello Zoe,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Manchester store
I went to the Manchester store. The customer service was excellent throughout.
28 mei 2026
Antwoord van DFS Furniture - Manchester
Hello,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Service very good everything explained…
Service very good everything explained fully Dennis was very helpful didn't rush us
27 mei 2026
Antwoord van DFS Furniture - Manchester
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Thanks to Farouk amazing help and…
Thanks to Farouk amazing help and support to pick the best sofa suiting us for our house
This is our second experience with DFS
25 mei 2026
Antwoord van DFS Furniture - Manchester
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
The experience was amazing
The experience was amazing, and the customer service at DfS was truly outstanding. The staff were welcoming, professional, and very helpful throughout. Thank you for such excellent service! 😊
25 mei 2026
Antwoord van DFS Furniture - Manchester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
This was our second visit to the shop…
This was our second visit to the shop and the staff were polite, professional and ready to provide assistance and their knowledge on the kind of furniture that I was looking for.
25 mei 2026
Antwoord van DFS Furniture - Manchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service and…
Excellent customer service and supported my mum with best options for her and did not try to sell her anything absolutely amazing service thank you
25 mei 2026
Antwoord van DFS Furniture - Manchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Manchester
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Visited today to get a new sofa
Visited today to get a new sofa, very helpful and friendly staff.
23 mei 2026
Antwoord van DFS Furniture - Manchester
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Antwoord van DFS Furniture - Manchester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Hamza was very good knew lots of info…
Hamza was very good knew lots of info about the sofas and gave us all the info we needed to pick the right one
21 mei 2026
Antwoord van DFS Furniture - Manchester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DFS staff are liars.
Member of staff said pay £129 for delivery in a week, which we did along with the full amount for the sofa. When this took over 3.5 weeks to deliver, we contacted them about this as we called DFS numerous times during this to liaise.
They proceeded to lie and say we were contacted twice before this, which is abhorrently untrue as we have evidence via text messages. They said they are not willing to help us further as the notes say told not within a week, we would not have paid this if ‘Dennis’ didn’t tell us within a week.
They are bare faced liars and would not recommend the £129 delivery option. Unbelievable.
21 mei 2026
Review zonder uitnodiging
Antwoord van DFS Furniture - Manchester
Good afternoon,
Thank you for taking the time to share your feedback, its always greatly appreciated. To confirm when you purchase express furniture the full balance or deposit needs to be paid before the order will go live with the suppliers, if you were prompted to clear the balance this would have been the reasoning behind this.
I am very sorry to hear however, you are still waiting on your delivery and I do appreciate your frustration if this is later than anticipated. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 03339999777.
Kind regards,
Lia
DFS Customer Support
Heydon is a credit to your company
Heydon is a credit to your company, He was very attentative in his approach
20 mei 2026
Antwoord van DFS Furniture - Manchester
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Derek was marvellous what a lovely man…
Derek was marvellous what a lovely man very helpful and went above and beyond very friendly
18 mei 2026
Antwoord van DFS Furniture - Manchester
Good morning Claire,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Scottish guy he is full of…
The Scottish guy he is full of experience and knowledge of the job also he’s kind and honest , we are so happy for shopping today .
Thanks again
18 mei 2026
Antwoord van DFS Furniture - Manchester
Good morning Mojgan,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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