DFS Furniture - Waterlooville Reviews 

We visited your Waterlooville store. We were greeted by staff member Kieron, who was very helpful, friendly and knowledgeable, not too pushy. When we decided what we wanted, he came straight away to help us- even though he was due to go on his break. He showed us all the different options we could have and was very patient, even with a bouncy four year old around. His boss Troy came to finalise the paperwork, who again was very polite and helpful.
The whole process was very smooth & professional.

Staff member was very pushy in me having all the extras ,cleaning kit,extra warranty etc.Felt pressured in to having extras.Ended up paying an extra £400 on top of original price for something that I didn't want. Haven't been able to get through to customer services to try to reclaim money back.

Staff were very helpful .Especially Rhys who helped us solve our differences and preferences whilst choosing a sofa and chair that were suitable for all our needs .Not an easy task !!but he found the perfect ones for us

Reece was really helpful. Clear advice and thought of things we wouldn’t have. Found us the right sofa. Coffee was great too.

Pleasant and informative, one thing that is really important to me is the salesman not being pushy!! Overall a great experience, Thank you.

The staff are helpful, kind and really good listeners. They checked we had seen our option online and talked through all of the options avaliable.

Customer service excellent
Salesman very pleasant and knowledable
Looking forward to recieving my suite

Very helpful and friendly

We had a great experience and Steve the salesman was great.
He let us take our time and gave us great advise

Lovely staff and great service

We went to dfs and was greeted after a few minutes by keiran. We had a idea of what we wanted and keiran was very knowledgeable and helped with our enquiries. After everything is said a done I probably would not of spent 4k but keiran really was the keystone in my decision to proceed and if keiran wasn't the guy who we first spoke to first im certain we wouldn't of walked away with a 5k corner sofa. His a great salesman and a asset to the company

We were very indecisive about which style of sofa would be the safest for our autistic daughter, who engages in repetitive impact behaviours. After several visits and conversations with your polite, knowledgeable, and understanding staff, we found the perfect sofa to suit our whole family’s needs.
A massive thank you to everyone, especially Rhys, for his patience, expertise, and genuine understanding throughout the process. Your support made what felt like a difficult decision so much easier, and we couldn’t be happier with our choice. We truly appreciate the outstanding customer service.

good people at working and quality of sofa is good

I was very happy with my visit to DFS Waterlooville yesterday. Staff members were around for assistance when needed but were not intrusive or pushy, excellent. My friends and I tried quite a few sofas before deciding on the one I chose which is perfect for my needs. Rhys was very informative and helpful and coffee plus a hot chocolate for my grandson arrived while we completed the sale. I did not use the facilities but my friend was effusive in her praise of how clean and roomy the toilet was, we are very fussy!
The visit was positive in every respect and I am looking forward to the arrival of my new sofa. Well done DFS.

Easy experience to buy a great 3 seater and armchair

I bought a sofa from DFS after much research; the advisor Troy was very helpful and explained very clearly about different options. Very happy with my experience and happy to recommend .

I found Troy at your Waterlooville branch to be friendly, informative and very helpful, nothing was too much trouble

The salesman at the Waterlooville branch was absolutely amazing, Kiran. He made the shopping very comfortable and he was patient to answer the very many questions I had.

My experience was great from start to finish.