Dial A Dog Wash Reviews 

Had dogs done for several years. Unfortunately one passed away and we had another dog. I messaged to book in for a cut for the new gig and was informed not taking on new dogs. Very frustrating as they didn’t bother to check they usually come to us for the other dog. Will find someone else who is interested in new work.

I saw this company van on Monday driving around my Warrington area. Since my groomer can't be bothered to give me a date, I thought I could use this company. However, prices are very high, but what is concerning, is their professionalism and the way they deal with pets.

Cannot fault the service Claire provided. Dogs look good, seemed perfectly happy when brought back in to the house from the van. Popped out to my car to get something and heard her talking to the dogs / reassuring them - nice to hear. Both dogs (cocker spaniels) needed a good wash and cut. Claire was full of questions on how we wanted them cut and she didn't disappoint. Very happy and will use again.

Turned up to groom the dogs, had to stop halfway through due to equipment failure, left the dog half finished and never bothered to get back in touch to finish although this was promised

After frequent call to book appointments finally got onefor 6 days later,with rough appointment time,one day of appointment no one turned up no call or message when I tried to call or message got no answer

I had a very frustrating experience with the Dial-a-Dog-Wash Dunfermline franchise. Alan arrived on Friday afternoon to groom my two Springers. This was my second time using his services after my previous groomer relocated to Aberdeen.

After the first appointment, I wasn’t entirely satisfied with how he dried my dogs, as they were left looking overly fluffy. This time, I politely requested a smoother blow-dry. His response? “I only dry the dogs one way. You’re too fussy. I’ll just leave and not bother grooming them at all.” Then, he walked off without completing the job!

I immediately contacted his wife, Shona, who had taken my booking, to express my concerns. Unfortunately, my call went unanswered, so I left a message. It has now been 48 hours, and I have yet to receive a response or an apology.

This level of customer service is unacceptable. If you value professionalism and respect, I strongly advise looking elsewhere for dog grooming services.

We got our Yorkipoo as we’d lost our old Westie & dad within the space of 3 days in the summer. Today, both my kids sobbed their hearts out over how Matt from Dial a Dog BUTCHERED their puppy Percy (that’s his name - he couldn’t even remember it today). Is he actually a qualified dog groomer? As he definitely didn’t groom our 6 month old puppy today!! After the years of coming to us with our previous dogs, I would have thought he’d have a little more thought. I wouldn’t recommend him to ANYONE. Always late, always rushed and after today, clearly doesn’t care at all!!

I was using this company for 11 years,since my dog was a puppy. The groomer nipped her a few times with the clippers, nothing too major, but on her last visit, he cut her quite badly, and I decided not to use this company again, I didn't feel my dog had the groomers full attention as sometimes he would be on his mobile whilst grooming my dog.

well it seems if you have a complaint you have to make it with your groomer who for some reason will not reply to your messages, so the big nobs are kept out of it, have used this company for about 15 years, never again.I have run businesses myself, and this is not how a reputable business is run. now it wont let me submit this review.

I would love to give a review, I would love to be able to book an appointment for my pooch but . . .
There are absolutely no contact details for the groomer who covers my area and I just keep going round and round on your website and getting nowhere. Help!

Terry is great with our nervous cocker spaniel

Cancelled half an hour prior to appointment saying the girl did not want to cut my dog as last time she was bitten. This cannot be the case or else she would surely have said something following the incident. Not acceptable they should just have told me they were not prepared to see to her when I booked 5 weeks ago. Certainly never use them again and would not recommend their services.

Altrincham franchise terrible service
Been trying to book again after a misunderstanding with booking day
Said he text before hand but it never delivered on WhatsApp but still turned up as I was going out ever since then I have tried to book but I keep getting excuse after excuse I mean there a plenty of other dog grooming services around so don't mind going elsewhere I just wanted to let people know what these clowns are about
Don't get me wrong the actual grooming is fantastic but customer service is a joke

Lorna is an excellent groomer with our Yorkie Cross Venus. Not the easiest dog to groom, but Lorna is so very patient and always does a wonderful job.
It's so handy that she drives up to our house and parks in the driveway.
She's thoroughly recommended by us.
Thankyou Lorna

Dave has done an absolutely great job grooming my two cocker spaniels today, I am so pleased!

I have a whippet who typically hates water. Amelie from windsor came round and put him at ease..bathed groomed and cut nails..he smelt wonderful and came out of the van happy..highly reccomend. Xx

Unfortunately I have tried to book with 2 of the franchises in my area. One says they don’t do dogs that is a collie size. Definitely not a large dog. And the other won’t take on my dog due to the other franchise (not in their patch but are literally round the corner from me) even though they have said no. So the service is pretty poor.

Holly of DADW Rochester Kent - excellent
first groom of Cockerpoo today would go as far as to say it is the best groom she has had. Perfect ears, nose and head cut - listened to what was asked for and dog was so chilled unlike previous experience - will definitely be using again 5*

Julie-Ann covers south/East Belfast.
The difference in standard grooming parlours and dial a dog wash is is quite amazing, most important my teacup yorkie was mostly unfazed by the experience rather than withdrawn and not eating. JulieAnn clearly gave him plenty of attention and the 1 2 1 care makes it so much quicker. He went in a ragamuffin and came out like a little Prince, smelled lovely and I know he feels much better for it. An excellent service for a very reasonable price. Highly recommended.

What a lovely lady, dogs all loved her all smell and look great, way more continent coming to your home and less stressful for the little ones.

Thanks again