Diesel Auto Express Reviews 43

Trustworthy and honest with the price. They did not change the price after we agreed and the vehicle was brought safe. Only issue was what we thought would happen the soft top was torn up due to wind. Only wish there was a better way to track our load.

Diesel Auto Express said my vehicle would be delivered on March 28, 2026. It was delivered 2 weeks late on April 11, 2026. Throughout the delay no one at the company was available to answer the phone. Terrible communication. They offered me $100 for a 2 week delay. Upon closer inspection after arrival I saw my car was covered with small pebbles due to Diesel Auto Express taking 4 weeks to drive across country. A terrible experience.

Worked with Tony, transported the vehicle from VA to WA and the process went super smooth, the couple of bad reviews on here don't do it justice!

If I could leave NO stars I would. I am a 23 yr retired veteran on a fixed income that put my trust in Diesel Auto Express to move my truck. NEVER TRUST OR USE THIS COMPANY. I had my new truck transported from TX to WA and when I received my truck it had damage to the entire front of my truck. It took me weeks to get a hold of the company to file a claim for damages. Then there insurance company AIG rejected my claim.
The estimates were $10,000 worth of damage. The contract that the transport company and insurance company used basically lets them pick any reason to damage your vehicle and not pay for it. My next step is to get a lawyer. No Company should be allowed to do business and not be held responsible for damages.

they have all excuses ready for any damage caused, no compensation at all.

The driver refused to drive close to my driveway as my car tabs were expired. The driver parked the car in a gas station lot. Gave the keys to the attendant and left my car.

One of the worst companies I’ve dealt with. They were already a day late picking up the car, and then the driver called and told me I had to bring it 20 minutes away from the original pickup location because they couldn’t pick it up where it was scheduled. If they can’t pick it up there, why offer that option and charge for it?

When I explained that I didn’t have time to move the car, the driver was dismissive and acted like it was my problem. She even said, “I guess we’ll just have to reschedule the pickup,” after I had already been waiting a week. Completely unacceptable.

This is the second time I’ve used them, and I’ve had the same issue both times. The customer service is terrible, and the whole experience has been frustrating and unreliable. I won’t be using them again for my businesses, and I can’t recommend them to anyone.

Horrible company hired to move my Tesla from Washington to California which is only an 18 hour route and a month later I still don’t have my car. They are aggravating they keep lying. They keep giving me different times as far as I know they took my car completely and stole it. I am considering filing a police report. Do not use them.

I had my car shipped with Diesel Auto Express this December via AmeriFreight. I was moving cross country and I needed my roof rack and bike rack to be shipped along with my car. The agent from AmeriFreight took photos of my vehicle (with the roof rack and bike rack on) and specifically looked for a driver who would ship my car with the items attached. My car was picked up with both items securely on and the driver (who was very nice) did not say anything about the roof rack needing to be removed. HOWEVER when my car was delivered my roof rack was inside my car (it barely fit.) My $800 Yakima roof rack was cracked and completely taken apart then shoved into my car. I reached out to Diesel Auto Express's insurance company but their deductible has a minimum of $5000 so they told me I would have to file an in-house claim. Of course, Diesel Auto refused to replace my roof rack. All I asked was that they re-imbursement me for a new roof rack. I didn't ask for any compensation for the scratches and damage to the leather seats (which must have occurred when the driver shoved the rack into the car.) They stated that the driver has the discretion to take the rack off--which I can understand however the driver completely broke the roof rack. Why not just be a stand-up company and reimburse me for the item your employee broke?

Ted made sure everything went according to plan, even with my customer's challenging schedule. He communicated clearly with both me and with the customer to ensure smooth pickup and delivery. His dedication to customer satisfaction really showed. I appreciated his consistent updates and attention to detail. I’d absolutely work with Shaun again.

This company is a scam. I have never done business with them and they have been calling every day to collect money from me. I do not have any idea who they are but they are hounding me for payment. Today they called me at 6:56 am and woke me up from a dead sleep. I asked them why they are calling me so early and told them not to call me again, then almost immediately someone named Lora send me two text messages right after that demanding payment. I have forwarded this information to my attorney for this clear violation of the federal Fair Debt Collection Practices Act.

Despite delivering my truck four days late, I really do not appreciate that it’s impossible to contact you via phone. I had a 0% success rate in reaching out to anyone at your company via phone.

The largest issue I had with your shipping service is that from California to New York there was a 1960s Volkswagen beetle dripping oil all over the roof of my truck. It took a lot of cleaning to remove - and I still have not been able to remove all of the oil from my paint, windshield, windshield wells, windshield wipers, etc. There are permanent stains on my plastic antenna. It’s just bad form.

Super fast door-to-door service. My car arrived safe. 5/5 would use again TY!

Our SUV arrived with zero damage, just like promised. Communication from Austin was spot-on throughout the journey

As a dealer shipping more luxury SUVs coast-to-coast, Paul and his team have been honest, dependable, and efficient — always outstanding service.

Truck was shipped from WA to NY, I got toll bills in the mail from every state along the way. Company told me to deal with it myself. Horrible company, horrible customer service. Do yourself a favor and choose a different company who actually knows what they are doing and cares about your car or its customers. I have to create accounts in every state to dispute the bills, instead of being a standup organiztion and reimbursing me the $110 for the bills, i am stuck spending hours disputing tolls in 6 different states. Never again!!! HORRIBLE COMPANY

Do not use this company!!! I shipped my car from Ohio to Tacoma Washington in March 2025. When my car was delivered to me in Washington there was a large rip in my drivers seat. The driver told me submit a claim and they would take care of it. After 20 emails back and forth the claims department refuses to do anything to take care do the damage they caused to my car. They told me to get an estimate for the repairs. Due to the location of the damage it needs a new seat cover to repair because the rip has exposed the airbag. Therefore repair shops aren’t allowed to touch it without getting a new seat cover for safety concerns. The Diesel Auto team will not accept responsibility or cover any cost for the repair.

They will respond to this saying that my seat was already damaged and that their driver was "unable to do the damage". My response to them again would be:
1. Visible damage: The fuzz on the drivers seat in the picture has nothing to do with the rip that your company caused. You can very obviously see in the picture before it was shipped that the seat was not ripped.
2. Inability to cause damage: That statement doesn’t even make sense. Anyone one of your drivers could have easily caused the damage by anything on their belt loop moving in and out of my vehicle.
3. Lack of supporting documentation: I took several photos of the outside of vehicle before shipment for this reason exactly. Forgive me for not thinking that your company would damage the inside.

My experience with Diesel Auto Express was extremely frustrating. Although they initially requested before photos—which were actually taken by them to verify the vehicle’s condition—and even asked for a repair estimate, they later became completely unresponsive regarding my damage claim. The damage includes a torn factory-installed canvas sunroof that is now causing water to leak into the cabin. I have clear evidence that this damage occurred during transit, yet I received no meaningful support or resolution. Their lack of accountability and poor communication make it hard to recommend Diesel Auto Express for vehicle transport.

Its a great company to work with! Roman is always answering calls promptly and in a professional manner