I dealt with Charlotte and the Resolution Team, and I think it's important to say how understanding they were. I couldn't quite afford to pay off the debt in full, but they took the time to liste... Toon meer
Bedrijf heeft geantwoord
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I would like to compliment Jordan from the Resolutions team. Absolutely amazing helping me, there wasn't a single bit of pushiness or demanding higher payment than I could afford. A very good company... Toon meer
Bedrijf heeft geantwoord
To state you didn’t tell me to stop burying my head in the sand on my last review is a joke I’ve taken the email of your last response and I’ve sent you a screenshot of your message to me. Feel free... Toon meer
Bedrijf heeft geantwoord
Jordan was absolutely brilliant . When l explained the situation leading to how l got charged with a debt without my knowledge , he simply explained what may have transpired behind the scene , he was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860088070 Email: resolution@digitaldra.uk Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Contactgegevens
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, Verenigd Koninkrijk
- Whatsapp Message or Conversational Text Message: 07860088070
- resolution@digitaldra.uk
- www.digitaldra.uk
4,0
Goed
441 reviews
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Willing to work with you
Willing to work with you . Calm polite service.
20 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Becky,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
The website and chat thingy is easy to…
The website and chat thingy is easy to use even for someone like me
17 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Ruth,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
JORDAN was quick to respond and…
JORDAN was quick to respond and resolved my query professionally.
17 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Karo,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Friendly website very helpful and…
Friendly website very helpful and understanding and most of all not a scary debt collector at your door 👌😊
17 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Kelly,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Great experience and quick help
Great experience and quick help
13 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Rose,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Antwoord van The Digital DRA
Hi Tolani,
Thank you for taking the time to leave a review.
We are sorry to hear that your experience with us has not met your expectations. Upon reviewing our records, we can see only one email from you, in which no concerns were raised.
We would greatly appreciate the opportunity to understand what went wrong and to make things right. Could you email us with further details regarding your experience? We want to ensure this is resolved to your satisfaction.
Kind regards,
The Resolution Team
wE aRe dIfFeReNt, yeah right!
wE aRe dIfFeReNt! Sure you are!
Not sure if their intent is to intentionally cause people issues so they are left with no choice but to pay up or they are just digitally incompetent.
Digital DRA doing everything digitally apart from no one there is capable of using technology.
I got sent a letter from their client that unless I clear the debt within 28 days then I will have my credit file ruined with a default that they technically aren’t allowed to mark.
Didn’t explain what the debt is for… no way of contacting them over the phone and they do everything so slow that it makes me think it is an intentional tactic.
Because when I am racing against the clock they only reply to what they feel like on WhatsApp, so you have to chase them again. Which means it will take another 3 days to get a response.
They send you an email with letter from client and forget to attach it… “Digital” company who can’t even use basic technology!
But that then again takes time to rectify, so before you have a chance to dispute it your times up and you have to pay or have your credit file wrecked.
A joke of a company with their scummy tactics.
16 februari 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Thank you for your review.
We are sorry to hear you have had a negative experience, as it is never our intention to cause any inconvenience or distress. Regarding your reference to us being “digitally incompetent,” we would welcome the opportunity to understand your concerns more fully so that we can address them appropriately.
In relation to your credit file, we would like to clarify that we are a debt resolution agency and do not own the debts we collect on behalf of our clients. As such, we have no ability to add, remove, or amend any entries on your credit file, this can only be actioned by the original creditor.
When you initially contacted us requesting evidence of the outstanding balance, we promptly obtained the relevant documentation from our client and provided it to you as requested. We acknowledge that the attachment was not received with the first email; upon being made aware of this, we resent the documentation the same day, and the matter was resolved within two hours.
We can confirm that all correspondence received from you has been responded to within 24 hours. With regard to the payment, this was made independently by yourself via our online portal. If you believe the balance was not owed, we would kindly ask that you provide supporting evidence and we will review this as a priority. Please be assured that reaching the correct resolution is our primary concern, not simply collecting a payment.
Should you wish to discuss this further, please do not hesitate to contact us directly by email. If it is confirmed that the balance was not owed, we will of course arrange a full refund. We also want to reiterate that we have never stated we are able to update your credit file, as this falls outside of our capabilities.
Kind regards,
The Resolution Team
I have set up a payment plan in which…
I have set up a payment plan in which the money has been taken every month, but I am still receiving messages to set up a payment plan, they have no information on where my payments have been sent even though I set it up on their website. Contacting via whats app is a joke. Im happy to pay but would appreciate knowing if I have been scammed. Can not get no sense from this company
After this review, I have had contact with the company and they have been very helpful . I appreciate the call back to rectify this issue. Thank you I appreciate your help.
9 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Kirstie,
Thank you so much for taking the time to update your review, we really do appreciate it.
We're happy to hear that your matter was resolved to your satisfaction, and your kind words mean a great deal to the team.
Should you ever need any further assistance, please don't hesitate to get in touch and we'll be happy to help.
Kind regards,
The Resolution Team
Helpful,patient and understanding 🙏
7 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Catho,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Robinson
Robinson, major help whilst im in hopsital. I have been super worried about this whole situation but he really has made me at ease. Lovely guy! Super helpful! Thank you :))))
5 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Jayde,
Your kind words have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Didn't owe the amount I was being…
Didn't owe the amount I was being harassed for. Even after proving it, but constantly received emails phone calls, then eventually get offered a settlement that is near what I did owe. Hopefully leave me alone now.
4 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Keith,
Thank you for sharing your feedback.
From our records, it appears we haven’t had any direct interactions with you, so we’re disappointed to see a negative review without the chance to address your concerns.
If this is not accurate, please contact us at resolution@digitaldra.uk so we can discuss and resolve any issues you may have experienced.
As it stands, it seems this matter has already been resolved, and we will not contact you again.
Kind regards,
The Resolution Team
Easy to use site and helpful customer…
Easy to use site and helpful customer service on the chat
3 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
It was easy to get in touch and make up…
It was easy to get in touch and make up a payment plan very helpful
3 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Absolutely shocking that i cannot make…
Absolutely shocking that i cannot make contact with you when you claim i own money. The fact of the matter is i could not challenge this as it's money i didn't owe.
2 maart 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Adrian,
Thanks for your review.
Our contact details are available on our website, and we've also sent you emails you can reply to directly.
Just to clear up any confusion, our email address is resolution@digitaldra.uk, or you can WhatsApp us at 07860088070.
Kind regards,
The Resolution Team
I’m not happy take this amount…
I’m not happy take this amount forcefully
28 februari 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Mueen,
Thank you for your review.
Whenever we accept a payment, we always ask affordability questions and never take payments forcefully. We also make sure to offer alternative options.
It appears we haven't actually spoken with you directly. If you're unhappy, please contact us at resolution@digitaldra.uk so we can discuss this further.
Kind regards,
The Resolution Team
Jordan was very helpful after I…
Jordan was very helpful after I encountered a payment issue. No prolonged process, he understood the issue and it was quickly resolved. Very pleased with the webchat service
27 februari 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Zoe,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Robson was very clear in his advice and…
Robson was very clear in his advice and very helpful.
23 februari 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi,
Your kind words have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Never thought I'd write a review for a…
Never thought I'd write a review for a debt management company but I have to say they have made everything so easy and simple. I get anxiety talking to people so the fact its easy to manage all online with plenty of different options, no trying to force blood out of stone. Friendly, helpful and 5 stars!
20 februari 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Natalie,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Jordan
Jordan was very helpful and patient! Thank you for making it such an easy experience.
19 februari 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Alison,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
Robson is really professional
Robson was really helpful and professional today. Great customer service skill
19 februari 2026
Review zonder uitnodiging
Antwoord van The Digital DRA
Hi Daniel,
Your kind words have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Best regards,
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