So glad I found this company! They scanned our whole families photo and slide collection. Some 5500 images!! I have now got to see some very old images that I have never seen before and more importan... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service ! Initially spoke to Sam on the phone who guided me through the process and advised best way to send my precious family pics to them. Probably like a lot of people I was worried about... Toon meer
Bedrijf heeft geantwoord
From start to finish Sam was helpful and answered all my questions immediately. Quick and easy service that provides perfect scanned images of your precious photos. The service Sam offers took so much... Toon meer
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Wow, I’m thrilled I found this service after a quick Google search! Even though I only had a few pictures to get digitised I was made to feel like an absolute priority. Sam made me feel completely... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Providing the professional scanning and conversion of your slides and photographs into a digital format. Preserving your cherished images forever. As you may well know Digitize Media Ltd are one of the UK's market leaders with Slide and 35mm Negative Scanning Services for the last 10 years. Mr Scan have acquired the trading name and scanning equipment from the lovely guys (Sam and Lewis) at Digitize Media Ltd We have worked carefully with the team at Digitize Media for a smooth transition of company assets and most of all quality of work. We plan to keep this legacy alive under our brand name of Mr Scan Ltd. So in a nutshell, same scanning equipment, same level of quality just lower prices and many more different types of media conversions offered from our Mr Scan studio. This acquisition took place early October 2025
Contactgegevens
71 Heysham Drive , WD196YH , Watford , Verenigd Koninkrijk
- 0208 150 7177
- Sam@digitizemedia.co.uk
- www.digitizemedia.co.uk
4,9
Uitstekend
171 reviews
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Fantastic and speedy personalised service
Incredible customer service. I ordered for an urgent present and the advertised timeline was tight but after contacting them nothing was too much trouble. Communication was regular, the service really rapid and the photos were good quality. Thanks
23 juli 2022
Antwoord van Digitizemedia
Richard
Thank you for taking the time to leave a review. We were pleased to be of service and thank you for your custom.
All the best
Sam and Lewis
Absolutely fabulous service
Absolutely fabulous service. Really helpful advice and great scanning of slides. Would highly recommend.
9 juli 2022
Antwoord van Digitizemedia
Good evening Sandy, thank you so much for your lovely review and we hope to hear from you again soon. We were glad to be of assistance.
Sam
Excellent and quick high quality scans…
Excellent and quick high quality scans at 600dpi. Safe hands and great staff
29 juni 2022
Antwoord van Digitizemedia
Hi Sally, thank you for taking the time to leave your review. We are pleased that you liked our service and the team. We always strive to offer a personal and professional service.
Regards
Sam
Super helpful service by Sam and the…
Super helpful service by Sam and the family. I was moving and had a last minute idea to seek a company to Digitize my whole life’s photo collection before I went with little notice…I didn’t think it would be possible however I was wrong. Sam reassured me and sent her son to collect the photo collection leaving me 1 box less for us to move! The turnaround was much quicker than I expected, she listened to my needs and was so flexible throughout. I chose to keep some photos and have them returned by post with my digital media and it all arrived so quickly! I also opted for the bulk of my photos to be subsequently destroyed and that too was no issue. Thank you and we will definitely recommend your service to others and use it again should the need arise. Well worth the money paid for the service for the superb customer service as well as the convenience. Thanks, Anna and family
17 juni 2022
Review zonder uitnodiging
Antwoord van Digitizemedia
Anna, thank you for your lovely review. Lewis and I were happy to assist and I am pleased that your move went well.
Kind regards
Sam
So glad I found this company
So glad I found this company! They scanned our whole families photo and slide collection. Some 5500 images!! I have now got to see some very old images that I have never seen before and more importantly we have shared everything amongst 3 generations spanning 4 countries.
Easy to organise and great customer service. Sam was always available to chat through our requirements.
10 mei 2022
Review zonder uitnodiging
Antwoord van Digitizemedia
Thank you Charlotte for taking the time to leave such a lovely review. It was a pleasure to be of assistance to your family. Enjoy your images,
Regards
Sam
My second time using Digitizemedia
My second time using Digitizemedia. First time was for my personal photos but this time it was for my companies historical photos and slides. We had over 3000 photos and 4000 slides and despite such a big and not so simple order Sam and her family scanned them all to the usual high quality and in less than 10 days. Absolutely delighted to have found this small company that offers good old fashioned customer service. I highly recommend.
9 mei 2022
Review zonder uitnodiging
Antwoord van Digitizemedia
James
Thank you for taking the time to leave such a great review. It was a pleasure to be of assistance again and appreciate you coming back to us.
Kind regards
Sam
Rather a dispiriting affair
The system is machine-driven in that slides are processed first and the results are released on payment. Any checking seems to be left to the client, to find any duplications (an impossibility apparently because of the machine) and any flawed items. In my case of over 4,700 35mm art slides (31 slide boxes with a maximum capacity of 180) there were 92 duplications, 81 slides not processed and 66 flawed results. What really riled me was the devious attempt at a cover-up, no doubt because they were loath to waste time investigating anything awry: in one instance the number in the box was increased, so solving the problem caused by duplications, and in another where there were 69 (sic) duplications the ploy was to leave unprocessed an equivalent 69 slides. When taxed by me the response was a roll call of illustrious clients (The Royal Household, BBC, National Trust etc) so the very idea was unthinkable. It was all down to a simple error. What would a complicated error look like?
8 mei 2022
Review zonder uitnodiging
Antwoord van Digitizemedia
Good afternoon Peter
Thank you for taking the time to leave your review.
As a small family business we pride ourselves on offering the best service we can and always available for all of our customers to contact us so we can provide a tailor made service. We value our customers.
It’s a shame that despite our best efforts it would appear we could not satisfy your expectations, even after we tried our very best to manage them.
We advised you from the outset that we were unable to scan as per your detailed, titled spreadsheets and that we could not guarantee that we could keep all of the scanned images exactly in the same order (as the spreadsheets).
We also advised we could not scan some of your slides as the films had come out of the mounts. We can’t scan slides that are faulty. I believe that is reasonable.
We did not shy away from anything, in fact we went out of our way to respond you your many lengthy emails - even after 3 months of not hearing from you? We also visited you personally 3 times to collect your slides and go through everything - all free of charge and on top of a heavily discounted order rate.
I guess that there is no pleasing everyone but at least we know we do please 99.9% of our other customers and this is reflected on all of the positive reviews we have.
If you want to leave such an unreasonable and unbalanced review that is your prerogative - it’s just incredibly disappointing for our small family business and after all the genuine effort we made.
Oh by the way - yes we have done work for The Royal Palaces, Natural History Museum, BBC, English Heritage etc to name a few and they were all incredibly happy but then they were also not asking us to do something we cannot offer.
It’s important businesses manage clients expectations but it’s also important that clients heed advice and take note of what can be achieved.
I know we can hold our heads up high and we have done all we can and we learn from our experience - in the future if we suspect a client is not listening to what is possible then we shall simply return the order.
Kind regards
Sam
Excellent service and great…
Excellent service and great communication with a fast turnaround.
13 april 2022
Antwoord van Digitizemedia
Hi Nicky
Thank you for taking your time to leave your review. We were pleased to be of assistance.
Kind regards
Sam
Antwoord van Digitizemedia
Hi Mark
Thank you for your review. Glad you enjoyed our service.
Regards
Sam
Antwoord van Digitizemedia
Fiona, thank you for your continued custom and lovely review. Wishing you all the best.
Sam and team
Highly recommend
A family business that care about customer service. Excellent service. Great communication throughout the process.
Would highly recommend.
31 maart 2022
Antwoord van Digitizemedia
Gretta thank you for your lovely review. We were delighted to be of assistance.
Kind regards
Sam
Brilliant service.
Brilliant service.
I had about 600 photos I wanted scanned. The process was quick and efficient and Sam also kept me informed of what was happening. Would definitely recommend.
22 maart 2022
Antwoord van Digitizemedia
Hi Natalie
Thank you for your review. We were delighted to be able to help you with your order.
Kind regards
Sam
Amazing Service
I was absolutely delighted with the service and product that I received from Digitize Media. I was moving abroad and needed to carry out a serious downsizing project due to lack of space in my new home and the costs involved in relocating my belongings. It was an incredibly stressful time but the team at Digitize Media went above and beyond to ensure my photographs were in their possession before I left the UK.
I now have 100's of old family photos on my phone and available to me any time I choose, which is definitely preferable to having them stored in the loft and forgotten about.
I can't recommend them highly enough.
Thank You Digitize Media!
19 maart 2022
Review zonder uitnodiging
Antwoord van Digitizemedia
Thank you for taking the time to leave such a wonderful review. Such reviews remind our small family team that we are doing what we set out to do - providing great customer service and quality results.
Sam
Great service and communication.
Great service and communication before and after the processing. Slides and photos were scanned and returned with the USB in 4 working days which I hadn't expected due to the number that I sent and the varying sizes and quality of the photos in particular. Can now create a family photo book for my husband. Highly recommend and would use again.
19 maart 2022
Review zonder uitnodiging
Antwoord van Digitizemedia
Thank you for your review, it is truly appreciated. We were pleased to be of assistance.
Kind regards
Sam
Great service
Great service. Prompt communication. Couldn’t recommend more highly. Thanks !!
13 maart 2022
Antwoord van Digitizemedia
We were delighted to be of service. Thank you for your custom and review.
Sam
good communication
good communication, quick turnaround for photos to be digitised. Thank you
14 februari 2022
Antwoord van Digitizemedia
Thank you Robin, it was a pleasure to be of assistance
Kind regards
Sam
Excellent service from start to finish
Excellent service from start to finish. Highly recommended.
1 februari 2022
Review zonder uitnodiging
Antwoord van Digitizemedia
Thank you Kathy for your review. We hope your Mum is enjoying her images.
Regards
Sam
Absolutely outstanding
Absolutely outstanding level of service. Fast, efficient and professional. They went above and beyond to make the process of getting copies of my mothers photos to my siblings around the world. Many thanks to Sam and the team
30 januari 2022
Review zonder uitnodiging
Antwoord van Digitizemedia
JD it was a pleasure to be of assistance to you and your family. Your mothers photos are preserved and shared forever.
Regards
Sam
Efficient Very useful preorder conversation
Very useful preorder conversation. Extra ‘clean up ‘ process avoided. Efficient service
29 januari 2022
Review zonder uitnodiging
Antwoord van Digitizemedia
Dallas thank you for taking the time to leave a review and I am pleased we could be of assistance.
Regards
Sam
Great service from the Digitize team
Great service from the Digitize team
They were very quick to pick my photographs up and super fast turn around to deliver them back to me
Wish they could add a photo book service - maybe one day!
I fully recommend this family run business to anyone
28 januari 2022
Review zonder uitnodiging
Antwoord van Digitizemedia
Hi there
Thank you for your review. Love your suggestion - food for thought! Really glad you appreciated our service.
Kind regards
Sam
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