This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... Toon meer
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Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... Toon meer
Bedrijf heeft geantwoord
After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the... Toon meer
Bedrijf heeft geantwoord
I ordered the part (Auto-stopper for EL series blower) and it arrived the next working day, which was great. Unfortunately I had ordered the wrong switch, it seems that there are more than one type o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Contactgegevens
Unit 10C, DL15 8RA, Crook, Verenigd Koninkrijk
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4,8
Uitstekend
507 reviews
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Antwoord van Direct Drainage
Thank you so much for your review! We're delighted to hear you had an excellent experience and found our team helpful. Providing great service is what we strive for and your feedback means a lot to us. If there's anything else we can assist you with, we're always here to help.
Plug on £ 380 pump defective as it was squashed ouit of shape.
Plug on £ 380 pump defective, presumably squashed in the box.
I had to source a new plug then fit it as i needed it running straight away.
Direct Drainage attitude was disappointing, effectively just get on with it"
S##T Happens hence me having to purchase a pump
29 september 2025
Antwoord van Direct Drainage
Thank you for your feedback, and please accept our apologies for the inconvenience caused by the damaged plug on your pump.
We’re sorry to hear that the unit arrived with a bent plug — this is certainly not the standard we aim to uphold. While we did offer to collect and replace the pump once we were made aware of the issue, we understand that you needed the pump operational immediately and took matters into your own hands by sourcing and fitting a new plug.
Thank you for bringing this to our attention, and again, we’re sorry for the trouble this caused.
First visit to Direct Drainage was very positive
Good range of stock, attractive pricing. Well organized website
29 september 2025
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Would never use again
Fell short of every commitment, once paid they weren’t interested. There are far better and cheaper suppliers.
2 september 2025
Antwoord van Direct Drainage
Hi Steve,
Thank you for taking the time to share your 1* feedback. I’m truly sorry that your experience with us did not meet your expectations.
Throughout our interaction - especially over the phone - we offered to cancel your order with a full refund, and while you chose to proceed, we respect that you may have found a better or more suitable option elsewhere.
That said, based on how our communication unfolded, it seems we might not be the right fit for each other. We strive to foster respectful and constructive relationships with all our customers, and unfortunately, we didn't feel that was mutual in our recent exchange.
We have taken your comments seriously and will use them to improve our service moving forward. While we don’t believe continuing this particular relationship would be productive for either side, we genuinely wish you the best in finding a provider that aligns with your expectations.
Thank you again for your feedback.
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Good advice on the phone
Good advice on the phone, great price and excellent delivery time next day and on time!!
1 september 2025
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Very easy transaction and very fast…
Very easy transaction and very fast delivery. Would buy again without hesitation.
1 september 2025
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Good efficient service
Always very efficient, keep you informed of progress and deliver as promised
4 augustus 2025
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
DIRECT DRAINAGE PUMP.
Great value cheapest on net. Extremely well packaged and arrived on time. User friendly site.
31 juli 2025
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
EL Series Blower auto-stopper
I ordered the part (Auto-stopper for EL series blower) and it arrived the next working day, which was great. Unfortunately I had ordered the wrong switch, it seems that there are more than one type of switch for this blower, fortunately I managed to use the micro switch from this assembly and so didn't have to send it back.
Generally I find Direct Drainage very good for parts for the EL Series Blowers.
28 juli 2025
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
A pump got damaged in transit
A pump got damaged in transit . Picked up next day and new one delivered the day after. No qualms. All sorted out without fuss. Fantastic customer service. Kept informed every step of the way.
29 juli 2025
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Polite helpful staff,great comunication
28 juli 2025
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Seem so quick and organised
28 juli 2025
Antwoord van Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
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