The whole experience from website to purchase and fitting was hassle free and I was kept well informed at all stages. The wardrobes were fitted today and again the fitters arrived on time done an exce... Toon meer
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Wrong size tracks delivered. Delivery made Monday 4th May now 20th May still waiting for correct tracks to be delivered. Details/size in the order were checked & all correct. Someone must have read t... Toon meer
Bedrijf heeft geantwoord
Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month. They do not care! no communication,POOR customer service. You just get fobbed off! ITS your business yo... Toon meer
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Simple but effective rapid assembly sliding wardrobes delivered within two weeks, installed by following simple detailed instructions in 2 hours. Did I mention these are very simple to install? Fit th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
B&Q bring you bespoke storage solutions through DIY-Spacepro.com. Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems.
DIY-Spacepro.com by B&Q
Geschreven door het bedrijf
- We're commited to making our customers happy!
Contactgegevens
Innovation Way, Woodhouse Mill, Sheffield , S13 9AD , Sheffield , Verenigd Koninkrijk
- 03333 448565
- diy-spacepro@hdhc.com
- www.diy-spacepro.com
3,3
Gemiddeld
232 reviews
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Ordering and delivery brilliant,
Ordering and delivery brilliant,
putting it together terrible.
Instructions are very poor with very little instruction on how it goes together and what it should look like.
The video on line is conflicting, with one minute telling you to lay the frame on the sides of the wall and floor, then it changes to have no frame on the walls or floor?? What is correct?
No measurements on where the top frame should be to the doors.
No description on how much carpet needed to be cut to make the doors slide, No description on how the frame should sit.
The frame we received all four sides are the same size, meaning that the two sides are too long and the top and bottom are too short.
Our doors are too small in height for the size of the aperture we input into the measurements requested on line. We have had to pack it out by 2 inches.
Poor quality on the middle sections on the inside are not painted just rubbish fibre boards,
For the cost of this product my expectations have not been met and I am very disappointed.
15 augustus 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Debbie,
Thank you for taking the time to provide us with your feedback.
We are pleased to hear that you were happy with the ordering and delivery process, but sorry to hear that there was some disappointment in other aspects of your order.
With regard to the liners, it is advised on our website and under the FAQ's for What is a liner?
"A liner is a piece of MFC (melamine-faced chipboard). This will match your choice of sliding door frame. The purpose of a liner is to act as a floor plate for the bottom track as well as a wall liner where the sliding doors will meet the wall. Our liners are 90mm wide, 18mm thick and approximately 2800mm long. They are not compulsory - and you can delete them from our order sequence if they are not required – however we’d always recommend using a liner to make the installation even easier."
As stated the liners are a standard length which are designed to be cut down. As you have chosen to have liners, we make the necessary adjustments on your measurements provided so that the doors, track and liners fit into the opening. If the opening measurements were accurate then there is no reason that you should have had to pack out the wardrobe or cut your carpet as the liners can sit on top.
Please do be assured however that your comments have been noted and passed on to the appropriate team for future review and improvement purposes.
Thank you,
Spacepro
Product seems fine but delivery was…
Product seems fine but delivery was awful with us informed they could only deliver Thursday and the driver would contact day before and he told us delivery would be Friday. Communication needs to improve massively!!
In response to the reply, we were informed they could only deliver on a set day, a Thursday. We booked this time off work to ensure we were available. When the driver contacted us, he said he would be delivering Friday morning. After explaining the above, he told me I should have been told it was a 2 day run, and that he wouldn’t be in our area until Friday morning. He then contacted me late Thursday, and was able to deliver post 9pm Thursday evening. However, there was clearly a breakdown in communication between yourselves and the delivery company, that would have resulted in our package being left outside had the drivers luck not been on our side on this occasion.
13 augustus 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Mr Chick,
Thank you for taking the time to leave us a review.
We are sorry to hear that you experienced issues with your delivery, this is certainly not something we would expect to occur.
Unfortunately our delivery company have fixed days which they deliver to certain postcodes but we understand that this is not always convenient and they should offer an alternative day. Please do be assured that we have made note of your comments regarding this, and have passed them on to the team so that this can be reviewed and improved upon where necessary.
Thank you
Spacepro
Very pleased with my wardrobe doors
My wardrobe sliding doors look lovely. They are well made and packaged and slide smoothly. Four maximum sized doors were a challenge for me to fit on my own but a hand from my wife to lug them up the stairs certainly helped. Due to uneven ceiling and uneven floor they took me quite a few days to fit but the finished job looks great.
10 augustus 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Martin,
Thank you for taking the time to leave us your feedback. We are very happy to hear that you are pleased with your wardrobe.
Our delivery company should be delivering the goods to a room of choice as long as it is safe to do so. I am sorry that this didn't happen and will certainly pass this on to them.
Thank you
Spacepro
Skiding mirrored wardrobe doors …
Sliding mirrored wardrobe doors Simple to install, look great. Very pleased. One problem for me, Tricky to open doors when you are 84. I am going to try and find a handle to assist me.
17 juli 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Anne,
Thank you for taking the time to leave your positive review.
We are happy to hear that you are pleased with our products and you found them easy to install.
Thank you
Spacepro
Antwoord van Spacepro Wardrobes by B&Q
Hi Karol,
Thank you very much for taking the time to leave your feedback.
We are delighted to hear that you are happy with our products and the service you have received. We look forward to the possibility of you ordering from us again.
Thank you
Spacepro
Really happy with my new doors
Really happy with my new doors. I’d have liked a more informed buying experience and felt like the B & Q website didn’t give enough detail about the technical specification of the doors. That meant I took a bit of a gamble with the purchase, fortunately I’m delighted with the doors.
5 juni 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi David,
Thank you for taking the time to give your feedback.
we are delighted to hear that you are pleased with our products and would welcome an order from yourself again in the future.
Thank you
Spacepro
Ordered these wardrobe doors from B&Q…
Ordered these wardrobe doors from B&Q took over a month to be delivered and when they arrived they were scratched and dented. Obviously needed to take it out of the package to see this. Contacted B&Q and they offered £20 off and only that because damage was "cosmetic". Half of the function of the product is cosmetic which seemed a ridiculous thing to offer such a low partial refund for fault products. Offered a full refund if I returned it but would have to repackage and risk manoeuvring the heavy door back down the stairs then rearrange collection. Would not buy again.
4 juni 2021
Review zonder uitnodiging
Antwoord van Spacepro Wardrobes by B&Q
Hi Stefano,
Thank you for taking the time to provide us with your feedback.
We are of course terribly sorry to hear that your most recent experience was impacted so negatively, and would love the opportunity to take a look into this further for you.
Unfortunately I cannot find any order details for yourself but if you could email your order number and photos of the damage to customersupport@hdhc.com we will look into this and hopefully provide a satisfactory resolution.
Many thanks,
Spacepro
Product itself is good
Product itself is good, and well packaged. However, I wouldn't order from them again because the delivery arrangements and the delivery itself were unacceptably poor. Delivery company is probably a sub-contractor but they are appointed by B & Q so they have the responsibility.
31 mei 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Peter,
Thank you for taking the time to provide us with feedback on your experience with us.
We are sorry to hear that there is some dissatisfaction surrounding your delivery and we will of course take this up with our delivery company. However, i do hope that you are happy with your Spacepro wardrobe.
Thank you
Space pro
Arrived all wrapped well
Arrived all wrapped well and as advertised. Doors fitted like a dream and actually very easy. If I have one quip it would be rather jumbled up instructions and no list of parts to help identify what’s what! I was able to eventually work it all out though.
29 mei 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Graham,
Thank you very much for taking the time to review our products. We are pleased to hear that you are happy with your Spacepro products. I will certainly pass on the feedback to our marketing team with regards to the instructions.
Thank you
Spacepro
Smooth glide
The quality of the doors is very good. They glide very smoothly and quietly. The reason for the 3 stars is the poor instructions - there is vital information missing on the fitting of the soft close. Had to find an online video.
24 mei 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Richard,
Thank you for taking the time to leave a review.
We are happy to hear that you are pleased with the products but will pass on your feedback with regards to the instructions to our marketing team. As you say there are instructional videos on our website which can help with the installation but the soft close feedback is appreciated.
Thank you
Fast response to arrange delivered
Fast response to arrange delivered. All items well packaged
19 mei 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Diane,
Many thanks for taking the time to review our products and services.
We are pleased to hear that you received a positive experience and hope that you are happy with your wardrobe.
Thank you
Spacepro
The idea of designing your own wardrobe was brilliant BUT
The idea of designing your own wardrobe is great but the kit that came was disappointing.
The instructions were not clear and the writing was extremely small.
There were no fixing kits provided so this I felt was poor.
The sides of the wardrobe were not cut to size so overall I felt the kit was not worth the money
9 mei 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Mrs Rees-Biddle,
Thank you for your feedback.
I have passed on your comments regarding the instructions to our marketing team who are always looking for ways to improve our products so this will be greatly appreciated. There should have been a pack of screws included inside the track box, i am sorry if these were not included and will also pass this on to our production team to ensure that this doesn't happen again.
Our end panels are only supplied to one size, however they are designed to be cut down.
Thank you
Antwoord van Spacepro Wardrobes by B&Q
Hi Patgee,
Many thanks for leaving a review of the service you have received. I will make sure that your positive feedback is passed on to the delivery team.
We hope that you are happy with your new wardrobe and look forward to the possibility of supplying our products to you again in the not too distant future.
Thank you,
Spacepro
Antwoord van Spacepro Wardrobes by B&Q
Hi,
We're glad to hear that you were happy with your most recent Spacepro experience and hope that you are just as happy with the finished products.
We thank you for taking the time to provide us with your feedback, and very much hope you would consider the use of our services again in the future.
Kind regards,
Spacepro
Had wardrobe furniture in oak and also…
Had wardrobe furniture in oak and also ordered the sliding doors. The furniture was really good quality. Still waiting for the doors will let you know when I receive them
17 april 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Julie,
We are pleased to hear that you were happy with the furniture and the quality of the product. I hope that you will be just as satisfied with the doors once they have been delivered.
Many Thanks
Spacepro
Shocking customer service do not recommend
Edit from original review. I should have lived with the doors for a few weeks before rating. Lesson learned.
Shocking customer service and after sales. I do not recommend this company.
17 april 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Karen,
We are very sorry to see that you have now changed your review to a 1 star after your initial 5 star review.
Having taken a look into this and your correspondence with our customer support team it appears that there was some confusion about our products when you placed your order, specifically the trackset.
We are sorry that the supporting literature regarding the access into the wardrobe was misinterpreted. There is a section within the ordering process which states that the number of doors you choose will affect the opening for you to access the wardrobe. All of our terms and conditions are clearly stated on the same website along with our contact details should you require any technical advice or assistance when placing your order.
We have taken on board your feedback and will be sure to pass this on to the relevant department for internal review and future improvement purposes.
Kind Regards,
SpacePro
Super fast dispatch!
Super fast dispatch and the products arrived when they said they would. Two of the six doors ordered were damaged and I’m still waiting to hear from them regarding a resolution for this.
Note that it’s only the doors that arrive made to measure, the tracks, liners and side panels all come in a standard size and need to be cut down.
14 april 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Mr Bardsley,
Thank you for taking the time to review our products and services.
We are pleased to hear that you received a positive experience with the delivery of the goods and apologise that you did received items damaged on delivery. I can see that this has now been resolved and a replacement order has been raised. The new order is now with our delivery company and they will be contacting you before the end of the week to book a convenient delivery date, they will also collect the damaged items upon delivery of the replacements.
Many Thanks,
Spacepro
Mirrored Wardrobe Doors
Great service and the mirrored doors were well packed; however finding out that the ‘best’ wardrobe ends were merely laminated chipboard was disappointing and I’m waiting for them to be collected - these were excessively overpriced.
Also, if buying through B and Q website, don’t! Purchase in store then you can add bonuses to your club card. This is not an option on-line!
11 april 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi,
Thank you for taking the time to review our products.
I am sorry that you weren't satisfied with the end panels but i can see that a collection has been raised and booked with our delivery company for 26/04. Once the products have been collected the refund will be actioned.
Unfortunately as manufacturers we are unable to comment on the offers provided by B&Q in store.
We hope that you are happy with the Wardrobes and the experience with the end panels would not put you off ordering our products again.
Many Thanks,
Spacepro
Fantastic
This is the second order of Space Pro made to measure sliding doors we have purchased and they are absolutely fantastic. We would thoroughly recommend.
A huge thank you
9 april 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Mrs Bridge,
Thank you very much for taking the time to review our products. We are pleased to hear that you are happy and would recommend our products to others.
Many Thanks
Spacepro Wardrobes
Ordered 3 door shaker with middle door…
Ordered 3 door shaker with middle door as mirror, sent grey glass mistake, called customer service to have it amended & was told it was my mistake ordering online asked for a call by a manager 3 days later still waiting.
Eventually received contact from a customer service manager after I had put a poor review on trustpilot I might add.however after reading Spacepro’s reply my issue wasn’t rectified and the partial refund was for a different issue damage to one of the doors.
So NO I won’t change my trustpilot review to a more favourable one as your service manager asked.
Now furious!!!!
3 april 2021
Antwoord van Spacepro Wardrobes by B&Q
Hi Adrian,
Thank you for your review.
After looking into this further I can see that our Customer Support Manager has now spoken to you and you have received a partial refund as a gesture of goodwill for the misunderstanding with the order and the marked door that you received.
I hope this would not discourage you from using our services in the future and we would welcome an order from yourself again.
Many Thanks,
Spacepro
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