DKAVS Reviews 

Unfortunately, my experience was poor.

I paid for an independent assessment of a faulty item and expected to receive clear, professional documentation explaining the findings. While the initial inspection identified a problem, getting an adequate written report afterwards proved surprisingly difficult.

I had to follow up repeatedly and explain more than once what information was required. The documents I received did not properly address the purpose of the assessment, and subsequent communication did little to resolve the issue.

What should have been a straightforward process became unnecessarily time-consuming and frustrating. When paying a specialist for an independent assessment, I would expect the resulting documentation to be clear, complete and professionally presented without having to repeatedly chase for it.

Based on my experience, I would not use this company again for this type of service.

Received my compact camera back with it's new lens and all seems in working order and from what I can see it's an OEM Sony replacement lens too.

I can't confirm that as communication has been very poor. Once quote received requested further information about why the lens could not be cleaned rather than replaced and the only reply was to resend the quote.

Found out the repair was complete and on it's way by a notification from Royal Mail.

I bought a new Panasonic convection microwave on Amazon about 8 months ago and only recently noticed that the convection element wasn’t heating up properly. Amazon referred me to the vendor, who in turn referred me to DKAVS for the repair, and I couldn't be happier with the service. They collected the microwave from my house and had it back to me in less than a week. I’ve just tested it, and it works perfectly. Their communication throughout the entire process was excellent. A huge pat on the back to the team. I am incredibly impressed and highly recommend them!

I've had a TV booked in for repair, and I've been waiting for a month, as they had to source the necessary parts - fair enough, as this can take a while at times.

On the day of the repair, whilst at home, I got a voicemail from the engineer saying they were on the way. I called back and got no response.

30 minutes later, I found a paper through the door saying there was nobody home, when I was home, and nobody knocked on the door.

Called their Customer Services immediately after, told me the engineer was 'out of the area' so he wasn't coming back, offered no alternative, and said the next appointment available was in TWO WEEKS, despite this being the engineer's fault and not mine.

This now means the repair would take over 5 weeks just to replace a TV part. Ridiculously poor service.

⭐☆☆☆☆

Extremely poor customer service from start to finish.

I sent my son's camcorder to DK Repair for repair and then heard absolutely nothing for a long time. I had to chase them myself, and when I finally managed to get hold of someone, I was told the camcorder couldn't be repaired. I was then charged £27 to have my own property returned.

I paid the return fee on 16 July, but since then I've received no confirmation, no tracking information, and no communication whatsoever despite trying to get updates.

I've now had to open a PayPal dispute simply to try and get my camcorder back. No customer should have to go through this just to recover their own property.

Based on my experience, I cannot recommend this company. Poor communication, long delays, and a complete lack of customer service.

Made contact. Excellent service. Highly recommended.

DKAVS may very well be good at what they do. Unfortunately, I never found out, as they were unable to complete an on/off camera repair I requested, without adding nearly £600 worth of additional works (the camera is worth £300.) They explained they offered a warranty on all works, so wouldn’t complete the repair requested, without me paying for all the other largely cosmetic works, even though I explained I was happy to waive the warranty, to just get the camera working.
I hope other customers don’t experience the same frustration.

Fairly local to me so. dropped my camcorder in by hand. Very friendly and welcoming. Stripped, repaired, checked, tested and returned to me good as new, within a week.
Excellent, reliable service.
No hesitation to recommend them.
Many thanks.

I rarely leave negative reviews, but this experience was genuinely awful.

My lens was with DKAVS for 52 days, with the repair report showing only 4 days waiting for parts. Throughout those seven weeks I was repeatedly told it would be ready “today”, “tomorrow”, or that it had been marked as “urgent”. None of those updates turned out to be true.

Delays happen, I can accept that. What I can’t accept is being repeatedly fobbed off instead of being given an honest update.

Once the repair was finally completed, I emailed twice requesting a partial refund as a gesture of goodwill. Both emails were ignored.

The customer service was awful. I would not use DKAVS again, and based on how this was handled I couldn’t recommend them.

Super helpful and they gave me a free cable! Highly recommend!

Easy to deal with these guys.
Received an estimate on the day they received my camera and I had it back almost by return post.
The paperwork detailed the work carried out.
Great Service

Absolutely fantastic support from the team at DKAVS. From the original call to the team, getting the engineer to complete diagnostics from afar, the ordering of parts and fixing of our tv, we were so impressed. Our Sony Bravia was my working and within three weeks it has checked, fixed and back on the wall.

Easy and fast turnaround for my repair, thank you!

I spoke to a technician at the organisation who explained what I needed to do to have my camera repaired under guarantee. I did all of this and sent away the camera. It arrived with them on 7/05/26 and I was surprised to recieve it back on 9/05/26. It had been stripped down and the motherboard replaced. Amazing service, so quickly sorted. I would certainly recommend this company.

The company I bought my camera from said that, following a fault after warranty, it wasn’t worth repairing. DKAVS (and I) said it was, £180 restoring a £500 camera to as new. The service was fast - less than a week from me to back. And excellent communication throughout the process. Further warranty too. They’ll tell you if it’s a lost cause too.

DK were sent by John Lewis to look at the audio problem on my TV. Darren arrived and rather than just report on the issue went ahead and fixed it. Fast, friendly and very efficient.

Richard the engineer came to check the fault on my Panasonic TV .
What a ‘ Pleasure ‘ it was to meet him .
He has second to none Customer Service Skills.

Richard was professional, friendly ,
kind , has empathy, understanding , and the patience of a Saint listening to me talk about the Tele!
I appreciated that he explained what the problem was .

Richard is a natural people person . Anyone who gets to meet him will have a Fantastic Customer Service experience , just like I did .
🌟🌟🌟🌟🌟

I am not too impressed with this Company who were nominated by Panasonic to repair under warrenty a less that 1 year old TV. Nearly 4 weeks after reporting the latest fault (I already have had one new curcuit board fitted) DKAVS have taken the screen away and I still have no working TV. I did call them to be advised that they were awaiting parts. I do not see this as good service and frankly have little confidence in the product or service when or if my TV is ever returned.
Economically I would have thought it would have been cheaper and better service to replace the product.

Five years ago we bought a Sony TV from Richer Sounds, which came with a six year warranty. A couple of weeks ago it broke down, and Richer Sounds arranged a repair by DKAVS. Most impressed by the fast and friendly service, and our TV is as good as new!

Faultless customer experience from initial contact to final delivery and installation. Highly recommended.