Dobbies Garden Centres Reviews 

Parts of Dobbies are very nice however, house plants…. Not great at all in some areas. Some are underwatered, others overwatered and some parts look worse than my potting area after I’ve spent hours repotting. The light near the cactus and succulents is abysmal and there’s been a flickering light in that area for months. My least favourite garden centre unfortunately.

I purchased their Malmo Double Egg Chair around 18 months ago. The chair has completely snapped despite us using it properly and looking after it. I contacted the customer service department to be told the warranty is for 12 months only and they will not replace or refund. I will never purchase another garden product from them. This was the worst value for money.

A friend purchased a Dobbies gift voucher for us for £30, owing to health issues we are unable to travel to Brighton to the nearest Dobbies Garden Centre. We decided to order goods online along with a Daily Mirror voucher and get them delivered to us. After selecting our purchases the Daily Mirror £5 voucher was accepted but the gift voucher was not accepted. I have today been onto the head office and they came back to me saying the gift cards can only be used instore not online. I explained owing to health we are unable to go to Brighton so please could they refund the £30 paid for the voucher. No was the answer tough either travel to Brighton or lose the £30 paid.
What a terrible attitude this Company has please think twice before buying from them.

Went to use the restaurant area in the Wallington branch. Massive queue of people waiting to be seated on Sunday lunchtime, which I appreciate is a busy time. However, if staff cleared tables they could seat people,a lot quicker. No apology for the extended wait and total indifference when advised that the food was sub standard. Needless to say - won't be frequenting again!
Zero customer service.

Myself and two dear friends had an enjoyable experience. Friendly staff, good cake, wide selection of plants. The plants were expensive but in good condition. It helps that it is close by.

I had a really lovely experience at the garden centre thanks to staff member Hamish. He approached me in such a friendly and genuine way, and was incredibly helpful from the start. He also recommended signing up for the Dobbies card, clearly explaining all the perks and benefits, which I really appreciated. It ended up being a great suggestion!

It’s not often you come across customer service this warm and attentive. Hamish is a real credit to the team, and he definitely made my visit much more enjoyable

Staff great, always very friendly, however prices leave a lot to be desired ! Went today to buy Round Up. The price Dobbies were charging is £24.99 & according to the signs, that was saving £15.00 ! Can buy it on Amazon, the exact same product for £5.00 cheaper than the so called reduced price at Dobbies ! Not impressed. Dobbies will lose a lot of my custom.

Called into the cafe for cup of tea and scone got to counter no scones this was at 2.30pn when the offer of cream scones had only started plenty of plain scones but could not make up cream one. Tables had not been cleaned and seemed to have only 3 girls on . Very disappointed especially being St Patrick's Day and the place very busy

No many csa's around the shop to ask infos.
At the till the cashier spoke really highly of the advantage of being a member so I thought, why not. So I gave all my details and at the end I was presented with a yearly fee to pay!
Would have been really nice to know!!! Anyway, I subscribed but was really disappointed! Really not impressed!
Bit far for me to get in for two coffees a month!

Very disappointed,feel so sorry for staff,nowhere near enough,queue at coffee station just never moves,tables never cleared until it’s desperate,no serviettes,cutlery either still dirty or still wet,scone was stale guess from weekend.its got phenomenal potential but never achieved this.
This is no reflection on staff at all they deserve a medal,management rest my case.

Went for lunch with family ordered a jacket with tikka it came I split it to eat it found just one pice of chicken in it. Took it back was told it a portion out of a packet and they could not do anything about it spike to a manager got the same answer they expected me to act that and it it poor customer service and customer care

Went to the cafe after a long ride. Service with a smile is evidently a foreign concept. Bought 2 ploughman’s baguettes which turned out to be a very poorly made cheese tomato and pickle roll. Thrown on the counter with the comment of “you can see I made that with love”. Comedy gold. Not. Coffee was ok. But £18 for 2 rolls a coffee and a hot chocolate. I’d pass if I were you.

On Wednesday I got food poisoning in Milton Keynes at the restaurant

Ordered green snowdrops online a while back… unfortunately the courier let us down and failed to deliver. Dobbie’s customer service were prompt in dealing with the issue and replaced the missing items without quibbling. Thank you

We went for a coffee at 4.10pm and as the cafe didn't close until 5.30 we thought we'd be ok and not hold up the staff how wrong we were. 6 members of staff leaning on the counters doing nothing we couldn't have coffee as I think the machine had been cleaned or disconected told only tea or canned/bottled drinks available. As I don't like tea I had a can of pop other people were in the cafe and all had ust tea. I think this is disgraceful if it had been 5.15 or later I could have expected this but we felt uncomfortable just being there as everything was cleared away. We have been in this cafe before many times and find the attitude of the cafe staff very rude and unhelpful.

I find Dobbies very expensive
However I did have a coffee in their restaurant, The price was responsible for a coffee the same price as any other garden centre or restaurant. The clothes are very expensive, their food is very expensive. I used the toilet it seemed clean, but someone left 2 taps on running with water. So I turned them off. What is the point in doing that.. !! 🤦‍♀️ if they put their prices down I would come to Dobbies more often. Dogs by tables going towards toilets are a pain due to owners letting them wonder and have them on long leads. Not good when you are disabled !! Leave your dogs at home i bet they don't like shopping. ! However the staff at the restaurant were friendly..

The restaurant is awful, slow service and absolutely no communication with staff, they didn't give us the food we ordered, I sent it back and refused to pay, they tried to tell us, we don't do that but it was on the menu in black & white, the staff literally had no idea what they were doing, YES I know it was a new menu as I was told many times, but surely some training should have been put into place, clearly it wasn't do should not of been open. Also prices were extortionate, I work in the food industry and this was totally unacceptable, I would never step a foot back in the place and as for recommending I don't think so, children could have done better!!
A hen party was actually going on in this place, I couldn't think of anything worse, I'd rather spend mine in a skip!!!!

Shocking place - dirty, carpets held together with tape, rubbish on the floor, gents totally unacceptable, yet they want people to spend money. Not going to happen as we won't be back.

Seems like the store is in its final weeks/months. Not a credit to the Dobbies name.

Dobbies Galton - I like Dobbies, but this Sunday (8th March) you completely damaged the perception and image and experience. Full English Breakfast and you are told when ordering, there is no bacon and no mushrooms! Yet, you still charged full price for fewer items. No notice telling people you were out of these. Yet knowing how important your breakfasts, where did the stock check go wrong? Why did no one pop out to get some? Then, to add insult, we had to wait 35 minutes for breakfast to arrive and no apologised for the delay. Other people were also experiencing issues around us with their orders. No one seemed to have a grip on the situation and customer service is always a challenge when we visit. Not enough staff. This has really impacted my perception. This is how to go about losing customers and then you wonder why.

The value of becoming part of the Dobbies membership is good value in a whole of variety of ways. Two free coffee's each month alone is well worth the cost of becoming a member never mind the 10 % discount on plants.