Domusnova Reviews 

I was supposed to rent an apartment through Domus Nova but found another apartment before the move in date. Annette from Domus Nova was super helpful and I got the full deposit and prepaid rent back. Super happy with the help and support I got.

The worst renting experience I’ve had in Denmark

I lived at Vognmarken 6, 2. 11, in Helsinge with my wife and our two young children. Looking back, renting this apartment is one of the biggest regrets I’ve had since moving to Denmark.

The problems started during our tenancy and continued long after we moved out.

Maintenance was extremely frustrating. Whenever we reported an issue, we were often told someone would look into it. Later, we would be asked whether we had sent an email, who we had spoken to, or told that another colleague was responsible. It felt as though requests constantly fell between departments, and many issues remained unresolved for months.

One example was the kitchen hob. It was not working properly, and I was initially told there was no electrical connection available. After following up repeatedly over the course of about a year, I was told it would finally be fixed—but nobody ever came.

The elevator was another major problem. As parents of two small children, we depended on it every day to take a stroller in and out of the building. Unfortunately, it was out of service multiple times, sometimes for weeks or even around a month. Every time we contacted management, we received promises that it would be repaired, yet the same situation kept repeating. On more than one occasion, staff even seemed unaware that the elevator had already been reported.

The apartment itself was also disappointing. During winter, we experienced poor heating performance and felt the insulation was inadequate, making it difficult to maintain a comfortable indoor temperature.

The biggest disappointment came when we moved out.

Our total move-out costs exceeded 50,000 DKK. We lost our deposit of approximately 29,000 DKK, and several months later received an additional invoice of around 25,000 DKK, which we paid. Even now, many months after leaving the apartment, we are still receiving additional settlement invoices such as water adjustments. It feels like the financial process never truly ends.

In my opinion, many of the materials in the apartment showed signs of wear relatively quickly under normal family use, yet the move-out charges felt excessive compared to the condition in which we left the apartment.

Overall, what disappointed me most was not only the financial outcome but also the lack of communication, poor follow-up, and the feeling that responsibility was constantly passed from one person to another without resolving the underlying issues.

After living in Denmark for 10 years, this has been my worst housing experience. I cannot recommend renting here based on my own experience. You will be robbed of deposit plus additional amount. The company, Domus Nova, is a white collar thief. You will be left frustrated at the end. Don’t ever shortlist any of the properties owned by this company, including Vognmarken.

Vi er yderst tilfredse med domus nova.

Ad 2 omgange har vi lejet lejlighed i det selskab.
og i begge omgange er vi blevet behandlet særdeles godt.
Selvfølgelig er der retningslinier.
Det er der alle steder.

Pas på, pas på, pas på - og hold jer langt væk!
Når man laver en aftale med DomusNova kan man ikke regne med at de holder den. Jeg tog fra Lolland til Amager en tirsdag for at se en bolig. Da jeg kommer derud - så er boligen allerede lejet ud.
Hold jer langt væk fra Domus Nova. De udnytter folk i pressede situationer for økonomisk vinding.

God service og lækre boliger. Ganske som aftalt. Venlige medarbejdere.

Jeg fik afvide af Britt at det var først til mølle og jeg var først til mølle men efter fremvisningen skrev jeg til hende at jeg godt vil have den og godt vil have lejekontrakten så jeg kunne se det hele igennem so det skulle være.. så fik jeg en besked af hende at de ikke vil hjælpe FOLK I RKI!
DET SKAL LIGE SIGES JEG HAVDE PENGENE SÅ KUNNE GODT FLYTTE IND...

De ligeglade med at jeg står uden lejlighed fra Januar måned af og arbejder som lærling !

Og nu er den lejet ud så det der var først til mølle er noget vås og deres hjælp er ikke tilstede !

Skimmeltest som aldrig er blevet taget seriøst og undersøgt.

Vores barn har fået astma og astmatisk bronkitis.

Og de har aldrig ville lave en undersøgelse af lejemål. Og nu har de sørme lejet lejligheden ud efter os til en ny der kan leve i det.

Wow!

Flyt aldrig ind i deres udlejede boliger !

Jeg skriver denne mail i forbindelse med, at vi fra indflytningsdato 1/10 2018 - og frem, har observeret fejl/mangler, opdagelse af skimmel og fugt, manglen
de udbedringer der ikke har været lavet efter bekendtgørelse

Forfærdelig oplevelse at bo dette sted.
Tilsynskvinde som gennemgik lejligheden snød og i rapporten over flytterapporten da vi skulle flytte fra lejemål. Noget vi konfronterede til hende, men hun fejede os bare væk, og skældte os ud.

Kan ikke forstå de for lov til at leje boliger ud.

Har boet på åsvej i 2 år. Og bor her i nu.🇩🇰🇩🇰🙏🙏😍- fra mit første møde med Thomas kunne jeg mærke at jeg var i trykke hænder. Vis du møder folk i øjn højde og snakker pænt så får man også det tilbage og det har jeg i den grad 🙏🙏🙏🙏❤️ jeg kan varmt anbefalede at bo på åsvej vi alle har sådan et dejligt nabo fælles skab ! Stor ros til Thomas og jette og Hassan i forstår at hjælpe 🙏🙏 så vil du ha gode naboer og et lækkert sted at bo så det åsvej 🙏-

Gråzone forretning….

Efter vi, sikkert sammen med mange andre, har vist interesse, inviteres der til første åbent hus. Alt er godt og efter planen indtil lejemålet i mellemtiden bliver ud inden åbent hus.

Lidt en absurd oplevelse, og utroligt at et professionelt udlejningsselskab må og kan drive forretning på denne måde...

Er nød til at give én stjerne, da systemet ikke kan håndtere nul stjerne, hvilket et hvad DomusNova fortjener.

I forlængelse af tidligere anmeldelse for 1 time siden skal det tilføjes, at DomusNova fremstår som en hensynsløs pengemaskine 🫣

I forbindelse med fraflytning tog de hele mit indskud efter en ikke-accepteret og utilstrækkelig dokumenteret slutopgørelse.

Herudover inddrog de udbetaling af overskydende penge fra vand og varme.

Så pas på!

LEJ IKKE DIN BOLIG HER 🫣

Meget høj leje i forhold til markedet.
Forhøjer husleje uden varsling og uden angivelse af fast reguleringstakst i lejekontrakt.

Eks.: fjernvarmebidraget blev forhøjet i forbindelse med krigen i Ukraine, hvilket var ok og hvilket blev varslet fint. Da prisen på fjernvarme igen blev sænket fortsatte huslejen uændret uden varsling. Det der tidligere var opkrævet som ekstra fjernvarme bidrag (små 600 kr. om måneden) var nu lagt oven i huslejen, der då blev forhøjet med dette beløb uden varsel. Jeg opdagede det 6-8 måneder efter ved en tilfældighed.

Urimelig behandling vil fraflytning og opkrævning af penge de ikke var berettiget til.

Meget mere kunne komme til 🫣

Find en anden udlejer.

Got the contract, was requested to send the deposit before receiving the signature, Pia has informed me that they only sign the contract after money is transfered and received. *thumbs down*

Moved in and got very dissapointed by the lack of enforcement on tidyness. Trash is thrown everywhere and it feels a bit like living in a slum. Mixed nationality neighbours including those who come here for work from economically weak countries. Neighbours smoking near the windows and littering cigarrete butts. I asked why can't the litering person be fined, they said they can't fine tenants - but on one of the movin documents it states if a phone number is called without urgent matter the person calling will receive a fine - mind boggling.

Property caretaker named Allan seems like a great person trying to do his best.

Thats all I can say today, time will tell about tomorrow.

Very bad experience with Domusnova. They returned us back less than 1/10th of the deposit money. We had very minor scratches in the wall that was visible from a distance of 100 mm by squinting the eye, for that they charged us painting for all walls.
We had to ship a set of keys back from India, had written to them over mail and verbally, stayed in constant touch, but they still charged us for the keys.

The condition in which they want the apartment for us to give back is not the same when they give us the apartment.

Jeg havde virkelig brug for hjælp og det klarede Pia og driftchefen tror jeg det.

Jeg står i kæmpe kattepine grundet ind og udflytning af boligere, der var Pia sød at arrangere det således at det hele kan flaske sig.
jeg har fået en rigtig fin service!

Pia Johansen made us think that we were about to get the contract for an apartment and asked about our personal information and explicitly wrote that she was gonna send a contract. After 24 hours of trying to reach her over the phone and writing her 2 emails, she finally wrote that someone else got the apartment. Disrespectful behavior. We also declined another place because we thought we got the apartment from Pia.

very very pathetic service. the one who are writing comments must be their employees.

so disappointed.

vognmarken helsinge

Nem og hurtig ind- og fraflytning. Cecilie fra Domus Nova var simpelthen helt fantastisk ved fraflytning.

"Kun" 4 stjerner, fordi det ikke går super hurtigt med at få udbedret diverse (små) fejl og mangler.

Terrible landlords, disgraceful and rude communication - avoid at all costs.

sikke et ækelt menneske der snyder en pensionist jeg har boet på klokke støbervej i 4 måneder og jeg har fået en regning for alt der har kun været mig og min lille hund og jeg har intet lavet om i lejligheden. fik at vide til synet at der var rigtig flot og nu er der kommet en regning på slibning af gulvene plus en maler regning og der var ik lavet kabler før jeg flyttede ind så der var ik strøm i kontakterne det tog dem en hel måned at lave der var små sorte larver over alt fik at vide jeg bare skulle børste dem væk var lidt svært når de sad i gardiner sofaer det var ik noget de ville betale for hvad er du for et menneske kim der tjener på andre prøv at opføre dig anstændigt over for andre og nu har de så taget mit indskud jeg gav 56200, og jeg har fået 22000 tilbage føj siger jeg bare hold jer langt væk fra kim