I love my new denim dress! Arrived quickly, well packaged (as always) and good communication. Perfect for summer with sandals, trainers and will be enjoyed in winter with boots. Detail on it is amazi... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Donna Ida never disappoints. Every piece I’ve bought over the years has been consistently well‑made, cleverly designed, and constructed with real thought — and the Miryam shirts are no exceptio... Toon meer
Bedrijf heeft geantwoord
Everything about ordering is easy. Postage and delivery updates throughout and then when the items arrive, they are pure luxury. Best fabrics, best quality. My favourite shopping experience is with Do... Toon meer
Bedrijf heeft geantwoord
Outstanding!!! No other compony will provide such an experience to try, to feel and decide what to keep as Donna Ida! Ana, the personal stylist will take care of your own personal needs, will expla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Geschreven door het bedrijf
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contactgegevens
London, Verenigd Koninkrijk
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
SIGN UP FOR 10% OFF
4,9
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service via Anna on WhatsApp-…
Great service via Anna on WhatsApp- recommendation on sizing and speedy drluvery of fabulous jeans - always happy with Donna Ida!!
12 februari 2026
Antwoord van Donna Ida
I am so happy that you found Ana helpful, she is a star! Lots of love and thanks to you Felicity! X
Donna Ida is just the most amazing…
Donna Ida is just the most amazing company ever. Their product quality is exceptional and I just love everything about them. Ana is absolutely amazing at what she does. She makes you feel like you’re her only customer with the level of customer service. Nothing is ever too much and she is always so helpful. Just incredible!
4 februari 2026
Review zonder uitnodiging
Antwoord van Donna Ida
Oh Kerry!! This makes my heart sing! We really love you Kerry, thank you for being such a lovely customer! Lots of love Donna x
quite possibly the best jeans ever
quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane
I have multiple styles in all colour ways and her jumpsuits are next level xxx
But the great thing is it doesn't matter what height you are - she's designed them so they can be adjusted to suit your length xxx
19 januari 2026
Antwoord van Donna Ida
Darling Lisa thank you for your wonderful review! We always love to see you and to help you online. Lots of love xx
I was able to get a great bargain in…
I was able to get a great bargain in the sample sale!
19 januari 2026
Antwoord van Donna Ida
Well a sample sale bargain is always a thrill, I agree!
Just a really helpful
Just a really helpful, friendly, warm Company - which is actually really hard to find these days!
Not to mention the high quality products, great detailed descriptions and fast delivery.
19 januari 2026
Antwoord van Donna Ida
I completely agree Lou, thank you so much for your kind words! Donna x
Excellent as always
Excellent as always! Super speedy delivery and gorgeous quality denim!
19 januari 2026
Antwoord van Donna Ida
Thank you so much for letting us know how quick and easy your purchase was! Always here for you xx
Bought a lovely jacket along with 2…
Bought a lovely jacket along with 2 pairs of denims, but unfortunately i had an email to say the jeans were over sold, However i was very pleased with the jacket, thank you
22 januari 2026
Antwoord van Donna Ida
Oh Donna, I am sorry to hear this! Please if there is ever anything I can do contact me personally, I will always do whatever I can do to help donna@donnaida.com xx
I’m In love in this brand
I’m In love in this brand. All the items I have received from them are of extremely high quality, always properly packaged and delivery is fast. Thank you
20 januari 2026
Antwoord van Donna Ida
Elena thank you so much for this great review! So wonderful to hear; this is music to my ears! Xx
Antwoord van Donna Ida
Thank you for this wonderful review dear Sue! We appreciate it. Lots of love Donna x
Beautifully delivered package in a…
Beautifully delivered package in a short time. High standards all round. My item fitted perfectly. Thankyou
19 januari 2026
Antwoord van Donna Ida
Thank you for this wondering review! I am so delighted you are happy! X
Best jeans ever in the whole universe
Best jeans ever in the whole universe. thank you.
12 januari 2026
Antwoord van Donna Ida
Oh wow and you know what, I completely agree! Thank you so much xx
Love my jeans
Love my jeans, fit beautifully, very slimming. Have now ordered two more pairs in different colours.
6 januari 2026
Antwoord van Donna Ida
I love to hear this! Thank you so much for your wonderful review, I am so happy you have found us! X
Not good returns experience
Lovely items but had to send one top back.
It has not been acknowledged as received so now I’ve got to chase the firm and tracking. But I did find the returns process not good, so I’m not sure if I’ll have the confidence to order again .
17 november 2025
Review zonder uitnodiging
Antwoord van Donna Ida
Hi Ian
Thank you for taking the time to leave your feedback. I’ve looked into this and it appears there was a system error when your refund was originally processed, which meant it didn’t go through as it should have. I’m very sorry for this.
As soon as we became aware of the issue, it was resolved straight away. I completely appreciate how frustrating this must have been and I apologise that the returns process didn’t feel straightforward in this instance.
Thank you again for raising this with us.
Best wishes
Claire
Happy customer
As always, Donna Ida’s clothing is premium quality. Really great designs with the best washes. Customer service is perfect, a true blueprint for all retailers. The staff ( in my case Ana) know the products, care about the customer’s satisfaction and clearly enjoy their work! Keep it up. DI should be super proud of you!!
30 december 2025
Antwoord van Donna Ida
Thank you so so much for this amazing review! You are so kind to have taken the time, we appreciate it so much! Lots of love and thanks, Donna x
Superb service & quality
Donna Ida service goes above & beyond. I get style & size advice, delivery is so fast & packaging is great. My stylist is on WhatsApp to help with anything
13 december 2025
Antwoord van Donna Ida
I love to hear this!! Thank you so much for your wonderful review xxx
Love this brand and the care culture…
Love this brand and the care culture around the brand!
17 december 2025
Antwoord van Donna Ida
The care culture! I absolutely love this! Thank you xxx
Antwoord van Donna Ida
Thank you so much Jacqueline! Lots of love to you xx
Donna Ida has high quality merchandise
Donna Ida has high quality merchandise. Their excellent customer service is next to none. Fast delivery on orders and thorough follow-up on everything from start to finish
2 december 2025
The customer service is the very best…
The customer service is the very best around .
15 december 2025
Outstanding customer service
Outstanding customer service
Felt very personal, and was given advice on sizing to ensure new order fitted perfectly
15 december 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.