Door-Stop Reviews 

Composite exterior door was fitted just over 4 years ago, and the framing around the glass panel has come away on the outside. Concerned about security and disappointed with the quality. Have emailed them and waiting to see if they would reply. Fingers crossed.

Our brand new composite door warped and won't lock properly. From the other reviews it would appear Door Stop have major quality control issues. Avoid.

The developer we bought the house from had installed a door-stop door in our new-built property. From day 1 the door would not a) close easily and/or b) would not lock easily. Was completely misaligned. After 2 visits from locksmiths and endless fiddling and alignment I was advised that there is nothing they can do and they said it was a door and/or frame issue. Mentioned it to the developer but no real interest to resolve or accept the issue. After a year of endless issues with a brand-new door from door-stop I decided today to change the door and frame from my own pocket for a different vendor and stop this painful experience. I am surprised companies like this still survive to trade in 2021. If I had bought the door from them directly I would be chasing them legally, but since it came with the new house it seems more complicated, Shame there are 0 stars on Trustpilot

I'm a 25 year time served fitter.
I fitted a door stop door and immediately had problems as the screws in the hinges were loose and spinning.
A few visits and a bit of temporary repairs the customer demanded her money back.
Door stop sent me a new outer frame which I fitted today.
Not an easy job as its a arched with side lights door.
I was horrified to see there was no reinforcing behind the top hinge. Just a empty hollow box casement.
No wonder the screws were doing nothing.
I've wasted almost a full day now and am going to pursue getting my money back for a product not fit for purpose.
I've got the old frame which is proof and I have photos and videos.
Shocking when you feel the weight of the slab.
Neil Webster PVC Window and Door Doctor.

Avoid this company at all costs. I have installed five doors supplied by Door Stop and have had endless issues with ALL of them regarding locking or correct sealing of doors. After several visits back to site on one particular door to fill in numerous forms, they agree the doors are installed correctly but the door is within tolerance yet our customer cant get her room above 13 degrees even with the heating on 30 degrees.

I had a Door stop door fitted around five years ago,I have had several issues with it ie:the lock jammed and I had to get a locksmith out, then the key got stuck in the lock,again I had to get a locksmith out, then the letterbox front fell off, but worse of all the door started to peel and blister so bad I decided to paint it using a specialist paint,this has now started to peel, I havenow decided enough is enough and have decided to get a new door.definitly NOT THIS BRAND

Not happy with the new door draughty had back 3 times and still got issues would not recommend this door

I moved into a new build 4 years ago, my composite door looked and worked very nicely until recently.the door has gone patchy and peeling. I contacted the installer who informed me the door was from door stop.
After reading all the bad reviews I realised it was pointless contacting DSI.I can only say in the past I have had composite doors from other companies and have had no complaints whatsoever.I can’t comment on customer service only quality and it is appalling.

Avoid at all costs. Placed orders for doors on 16/10/20 online and have been given delivery date of 24.11.20. On the day delivery didn't turn up, no curtesy call to advise of cancelled delivery. I've rang the next day to be told I need to wait another 3 weeks. Again delivery didn't turn up, no one called to advise and another 3 weeks wait. Pathetic company to deal with, no customer service at all.

great supplier of amazing composite doors

Avoid at all costs! 2 year old composite door has peeled all over. After numerous emails to them they have sent one back, indicating no intention to remediate the poor quality door. All we are requesting is for it to be painted so that it doesn’t bubble and peel again in the future. I’d have given zero stars if I could.

I just rang up the company and asked one of the Managers why so many bad reviews on Trustpilot, she replied, people in the Uk love to moan for anything, I replied ,there must be a balance, why aren't people praising as much, she Said its the Uk Public, I replied, this answer is not good enough. at least put some spin on your reply, blaming the Public doesnt work, Im Out!

Been buying Doorstop doors for a few years now. Very few are as bad as the reviews on here would lead you to believe and I'd question the installation rather than the manufacture of the the door on these reviews. Yes, customer service can be improved for sure but fitted correctly, a Doorstop door is as good as any other good quality composite door.

Solid core composite door and frame, The frame was very light with insufficient frame plastic core reinforcement. Half the hinge screws missed the plastic reinforcement. No steel/aluminium inner frame that is really needed here. The door weighs 85 KG so needs a robust frame and solid fixings for the hinges.
A number of the hinge to frame screws were partially stripped and missed the plastic re enforcement altogether. Door lock miss aligned with aperture in front skin. Sent back for re make, Door never arrived but a remade frame that did arrive but had exactly with same build faults. Returned and obtained a refund form the supplier.
Door stop was difficult to contact with long phone waits. The original door was returned with full pictures of design faults, That made no difference, and door stop never contacted us to discuss.
For a large company I'm lost for words.

Ive had my door several months now to make a fair review. we ordered a black door with four glazed panels. The top 2 glazed panels let in water so I had to run a bead of black mastic along the top bead to stop the water ingress. The hinges will not stay put, the top hinge eases out and the bottom hinge eases in. this results in the door always binding at the top closing corner. when the door is closed it is about 2mm short of the brush seal on one side when it is only just touching the other. Rendering it useless. The keeper for the lock was fitted too low resulting in the door not latching. The Delivery of the door turned up unannounced and was left standing against the wall of the house only to be blown over by the wind and damage the paint on the hinges. I am a joiner to trade and fit doors on a regular basis and I'm so glad this was not a door for a customer as I would never hear the end of it. Euan Slack

I have been in the game over 25 years. A few years ago this company were good. Then they dropped off a little earlier in 2020. Now (August 2020) they have quickly become the worst company ever in this sector. Once your money has been paid you may as well say goodbye to it and accept whatever will be will be. DISGUSTING after sales, blatant lies about their 3 day guarantee. PLEASE, PLEASE, PLEASE DO NOT USE THIS COMPANY. DISGRACEFUL after sales and sometimes even rude (probably over worked due the number of complaints) when you ask for an update. Need I go on and mention the long wait to speak to customer services and sometimes being cut off? Door Stop you should be ashamed of your after sales service.

To all customers that have a door knocking and the fitter relys on hinges
He is not a good fitter
These doors as all doors can be fitted so they never knock. I’ve been fitting for 30 years and the worst doors. Ie Euro cell b and q. The list is endless
Can be fitted right and made to look good.
Brilliant fitters are very few and far between.

Very poor service received from this company.
I simply needed a replacement door handle which had become defective. I found the staff to be somewhat abrupt with the tone they used when i confronted them on why no one had replied to the detailed email i send them which also included pictures, describing the issue.

Avoid this company. big thumbs down from me.

Appalling customer service, don’t answer emails, don’t answer the phones. I would avoid like the plague if you are hoping for any customer service if there is a problem.