Downlights.co.uk Reviews 1.861

No phone number and the most stupid AI response to an question I’ve ever seen.

But fair play, when I did reply to the ai response via email they did come back with a product that will hopefully suit my requirements.

Thanks

Good quality kit but the reason I am reviewing is that they accidentally sent some units that were the wrong colour temp. I didn't notice until after installation and after I had disposed of all the packaging. They immediately accepted the error and shipped new units to replace the next day.

Great service! I purchased around 15 lights and emailed about one being faulty and it was replaced within 3 days!
Ian

I ordered eight bulbs. These were fine, although of course it is impossible to say yet how well they will last. I was not happy with the courier, FedEx. The delivery was scheduled for an inconvenient day. With Evri, Royal Mail, or Amazon I can change the delivery to a pickup point either within walking distance or, at most, a couple of miles away, and I expected to do the same this time. FedEx's nearest pickup point, though, was about ten miles away - not worth travelling for a few light bulbs. When the package arrived, there was a large dent in it, despite its being clearly marked "fragile" in several places (the bulbs were undamaged, as far as I know). The delivery window was very wide - 08:30 - 12:30. I wasn't there to receive the delivery (although someone else needed to sign for it). I expected to be notified that the package had been delivered, but this did not happen.

Absolutely shocking service. I took a next day delivery, never received tracking, never received product, I keep calling them daily promised refund that doesn't seem to be coming any time soon. Fraud ans time wasters

Great selection of fittings and high quality downlights for an our shower enclosure. Thanks

I ordered 3 x 2 gang Hamilton Hartland sockets on the 18th April 2025. And constant emails over 8 and still no sign of my sockets despite excuses and promises.
Absolute waste of time I will never use or recommend this company. Have instigated a charge back through my banking app.

Brilliant service, staff very good and knowledgeable and help in any way they can. Service is second to none. And the products I have bought, have been very efficient and long lasting. Do not make the mistake of buying cheaper alternatives online. Prices are reasonable but most importantly products are built to last.

Harrison was so helpful and accomodating my return of a couple of the lights I purchased.

Excellent website with really good search engine able to specify many aspects of what you need. The video help section is really useful. Good prices, good comms. Very happy.

I've bought 3 items from this company: 2 were okay, the 3 one was faulty. I got in touch immediately and they advised I should return the faulty item for a replacement.
I returned the item. Since then, it's been 2 painful months of phone calls not getting through, messages not answered, people promising to pass messages on to Matt and nobody getting back to me.
Now Downlights is blaming the manufacturer, the manufacturer is blaming Downlights, and I'm left out of pocket by £200, having paid for a faulty item whose replacement I never received.
Is this even a legitimate company or is it just a front for scamming unsuspecting customers?

I urgently needed bezel replacements for my spotlight and reached out to Downlights. Oliver responded promptly and asked all the right questions to understand my needs. He proposed a replacement, which I tested, and it turned out to be a perfect match. I then placed a larger order, which was delivered very quickly. Their prices were also very reasonable. Thank you, Oliver, for your excellent service. I highly recommend this company for their outstanding support and value.

Bought some downlights - which failed to turn up. Complained. Apparently courier tried to deliver - no they didnt - we have cameras. So weeks later still no show - numerous emails - oh sorry - we will get them back to the warehouse and send them again. Week goes by, and another - still no lights. Numerous emails later, with a threat of county court action, and I still don't have either lights or refund. Absolutely disgusting treatment.

I have ordered several times from downlights.co.uk and the experience has always been very good. Great quality items at affordable prices with fast dispatch. On my most recent order I made an error with my dispatch address sending the goods to a pickup location . On realising this a few days later I sent an email and literally within minutes I had a response from Oliver who had sorted the error out and confirmed my order was on the way, no fuss no drama - polite, friendly and professional. Well done and thanks to Oliver and all the staff at downlights.co.uk - highly recommended

I’m made an enquiry about a replacement light shade. Without any hesitation and within 24 hours, I had received the replacement in the post. No charge and no evidence that I had ever purchased the products from this company in the first place. Simply superb, would highly recommend Chris.

Update:

When my order arrived, the LED strip lights had an incorrect input cable size. Apparently I was supposed to have been asked if I could accept these before they were shipped but there was a miscommunication.

However, I contacted Matthew (the sales manager) and he explained the situation and arranged for replacements to be delivered within 48 hours which arrived on time and were correctly fabricated.

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I placed an order on the 29th of January for some LED strip lights, among other things. All the items I ordered were in stock and stated it would take 3-5 days at most. I selected next day delivery so they had plenty of time to arrive before I was due to start a project on the February 10th.

On February 7th, after having neither heard or received anything, I opened a ticket enquiring after the order. I managed to speak to Oliver who told me there were some delays, mainly due to the health of the solderer.

I sympathised but made it known that I needed to know if the items would arrive in the next 48 hours so that I had time to procure some alternatives if not. I was assured I needn’t worry and that it would be arranged to have the order sent directly to the site of the project by noon.

The evening before I was due to start, I received an email from the courier informing me that a delivery had been booked for February 12th to my home address. At this point it was too late for me to procure any alternatives.

I subsequently had to delay the project which could have damaging effects on my reputability and I’ve also had to cancel a train journey causing a financial loss.

I ordered 5 replacement downlights from downlights.co.uk for my bathroom. As these were replacements dimensions, particularly the cut out size, was important. The units were reasonably priced, received in a couple of days, delivered in excellent condition, well packaged and met my expectations in every respect.

Really good outside lights and pir, arrived in good time and great customer service. Had an issue with one of the lights well after installation, matter resolved very well and with no issues. Would very much recommend.

I placed an order for some LED strip lighting and accessories. It arrived quickly and was well packaged. There was a slight issue with the order which was dealt with amazingly fast. Will definitely be using again and happily recommend.

Ordered 19x LED GU10 3000k Warm Bulbs after calling for a bit of advice. Bulbs arrived promptly. Unfortunately 10x of the Bulbs were the wrong colour temperature (wrong box picked off shelf), I installed the Bulbs without looking & only noticed when I got beyond the first 10. I contacted Downlights.co.uk & they were great, very quick response, all was sorted, replacement Bulbs sent & received ASAP. Mistakes can happen, it's how you resolve them that matters. As a side note, after initial installation I preferred the 4000k LED Bulbs that were incorrectly sent, Downlights.co.uk sent out 4000k as replacements instead of 3000k (as originally ordered), this made the experience even better. 5 Stars - Thank you...