Went in to the Llandudno store today not really knowing more than the fact we needed a new king mattress. We received great service from the floor assistant (Conor) and his manager (Aled). Both made t... Toon meer
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Lees wat reviewers zeggen
Went to store in Knaresborough retail park to check that mattress was looking to buy was suitable. Salesman was quick to show me product and allowed me to test it out This then made me to decide to... Toon meer
As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choo... Toon meer
We came into the Portsmouth store looking for a new mattress for our new home. Shannon advised us and took us through a sleep match assessment and discussed suitable mattresses for myself and my partn... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Verenigd Koninkrijk
- www.dreams.co.uk/help
- www.dreams.co.uk
4,7
Uitstekend
115K reviews
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Zo gebruikt dit bedrijf Trustpilot
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Great service
Mark and Glen were very helpful and informative - they understood our precise requirements and came up with a very agreeable solution - great service10/10
29 augustus 2026
Very knowledgeable and friendly helpful…
Very knowledgeable and friendly helpful staff
30 augustus 2026
Customer service attention to detail…
Customer service attention to detail from Sophie
30 augustus 2026
Solihull branch
Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and offered me a nice hot drink. Lynne made some excellent suggestions about products I would need and made the entire process really easy for me
29 augustus 2026
Cory was very helpful and…
Cory was very helpful and knowledgeable. He offered us a cup of tea or coffee which was very welcome.
30 augustus 2026
Helpful advice friendly service and…
Helpful advice friendly service and efficient processing of the admin.
30 augustus 2026
We where very happy with the service we…
We where very happy with the service we got the person was really polite very patient with us and he got us a good deal and he helped us get our bed and the old old one to be taken away for us we where very happy with what we got give this 10 out 10
30 augustus 2026
Great experience from start to finish
Great experience from start to finish. Answered everything we asked and helped us find our perfect bed
30 augustus 2026
Easy process
Easy process - used the machine and showed us what mattresses suit us best! Very professional.
30 augustus 2026
Lovely staff great help picking out a…
Lovely staff great help picking out a bed thank you
30 augustus 2026
Oliver who served me was very helpful…
Oliver who served me was very helpful and answered any questions I had, he is a. Very polite young man,
My overall experience was very positive ☺️
30 augustus 2026
The experience at Dreams was really good…
The experience at Dreams was really good. Mary was so helpful and stayed with us until we found the right mattress and right deal for us
30 augustus 2026
Lovely helpful and friendly staff
Lovely helpful and friendly staff. Bought a mattress for the spare room. Great mattress and half price on the bank holiday sale.
30 augustus 2026
Staff were friendly and welcoming…
Staff were friendly and welcoming without being pushy.
They were well imformed and answered questions honestly. They went out of their way to do their best for you.
Excellent customer service.
Thanks Dale and Samantha
30 augustus 2026
It was a delight to go into a store and…
It was a delight to go into a store and to get the help we needed. Michael at the Havant store was impeccable. From choosing a mattress and bedstead he explained everything. Fantastic salesman.
30 augustus 2026
Excellent service
Representative greeted me and explained everything in purchasing bed and mattress. Offered drink and seat.
30 augustus 2026
Great service
30 augustus 2026
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