Gravells Reviews 158

Rude and arrogant Sales Manager , Callum, Leanne from service thought she could be rude to my husband as well. Very unprofessional branch. Had my new EV4 for 3 days and it had problems starting , over first 2 weeks would not start 11 times . RAC struggled as well, called out twice , my husband and daughter could not start it either . But the attitude was my fault , made me start car in front of them ! I have driven electric cars for 2 years . RAC say it an intermittent fault with computer system , but Kia seem to think it my fault ! Would never recommend them them unless you want to be talked down to as you are a woman. Ongoing problem. Eventually a helpful service manager agreed to have the car in to look at , fingers crossed they fix it . Or I will reject the vehicle as never felt so on edge in a new vehicle to when it will not start

This is the 3rd car we have had from Gravells dealership in Narberth. Jason Boucher has sold us all 3 cars and he always makes us feel valued. We recently took 3 different cars for a test run because we couldn’t decide, I don’t think Jason would have minded if we’d taken every model for a test run just so that we could decide! Eventually decided on a hybrid automatic Sportage ( never had automatic or hybrid before) but we are very pleased indeed with it and if there is anything I’m concerned with or need to know - I know Jason is on the other end of the phone and can give me an answer - he never fails, he knows everything about everything! Would definitely recommend Gravells Narberth 5* from us!

Ian H.
I had been looking at getting a Dacia Duster for a short while.
So l went to Dacia Hereford. I was welcomed by Nick. I told him my requirements & found me a car that fitted what l had asked for perfectly.
Nothing was too much trouble. He made the whole process easy & answered any questions l was unsure of. I had some trouble with some of the paperwork & had to go to Dacia Hereford for some assistance. Isaac & two other colleagues assisted in helping me complete the required sections. Thank you to them also. The car is everything l wanted. I will be going to Dacia Hereford for any future purchases. I would recommend Nick & the Dacia Hereford team.

We ordered a brand new Renault Clio for March delivery on the new number plate.

When we came to collect our new car, at the time and date previously agreed, the car wasn’t in a hand over bay or out the front of the dealership it was around the side of the dealership in a car park amongst a row of other cars. Not other new cars, these were presumably other customers cars in for repair or service.

When we looked over our new car before driving off we saw it was damaged to the front near side wing. We’ve got no idea how or when the damage occurred, but we were lucky to spot this as it was raining quite heavily at the time.

Furthermore, we’re not sure whether this dealer regularly does new car hand overs in a car park, but I do hope they didn’t do the handover in this way to mask the damage which they didn’t want us to see - I guess we’ll never know.

Anyway, we rejected the car and insisted on a refund.

I have recently purchased a car from Kia Bridgend, called in this morning to enquire when I will be able to collect the car.
I spoke to Shona at the reception area , I must say Shona went out of her way to ensure everything was set up ready for my collection.
It is very reassuring when purchasing a car that Gravells of Bridgend, from the Manager to the Sales Team Dan, to Shona at Service department all pull together. Would you please pass on my personal thanks to Shona and the team at Bridgend.
Yours faithfully,
Ron Price

Another great experience at Gravells Hereford. I purchased my sparkling new Clio yesterday, and Nick Shepherd patiently talked me through all the features and made sure I was confident before I drove home. This was our 2nd purchase from Nick in the last 12 months, and we cannot fault the professionalism and customer service from Nick and the team at Gravells.

Having purchased my Dacia Sandero Stepway, from the Hereford branch, I wish to say a big, big thank you to Nick Shepherd. From the start to finally driving her home, he was amazing. If I ever decide to buy another car, I will most definitely go and see Nick.

Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick and Isaac handled all the DVLA paperwork for us meaning there was a smooth transition from Duster to Bigster. Fab customer service, all round.

I cannot praise Gravells KIA in Bridgend enough, and I’m so grateful for the outstanding care I received from Shauna and her team, She went above and beyond every time I brought my car in—her honesty and knowledge saved me hugely.
Even though I no longer have my Kia, I still trust KIA Bridgend completely—and I know I can always count on Shauhna and her team there, If you’re looking for a garage that truly cares, goes above and beyond normal job roles with dedication then this is the place, nothing is too much trouble fir them….. the hot chocolate is good too 😉
Thank you, Shauhna for everything—you’re amazing!
See you soon x

Just wanted to say a massive thank you to Cassy for looking after my parents. She took the time to answer all their questions without making them feel pressured into making a decision. As they have never had an automatic she explained all the features clearly. She was friendly and efficient which made the process much easier for my parents. Think she is an asset to this dealership.

Had a great experience buying my new car from Gravells Kidwelly. I was picked up from railway station and offered lift back after my test drive. Car was delivered very quickly with accessories fitted as requested.
A big shout out to Karl for sorting everything out for me .

Just want to leave a quick review on our experience with Gravells of Narberth, my wife and I went to look for a new car last week at The Narberth garage, parked our old car up went inside within 4 mins of being there, Lewis Gravell approached us asking if everything was ok, we explained what we where doing there and he took over and did his thing, absolutely fantastic experience with him, cut a long story short we picked up our new car today, all I can say from a personal point of view is this, nothing was to much for Lewis he answered all the questions we had explained the process and it went as smooth as one could expect absolutely outstanding service couldn't recommend them enough, one thing is for sure this won't be the last time we buy a new car from you a massive 5***** from myself and my beautiful wife thanks for the making the experience painless well apart from giving you the money of course 😆 thanks again

Great customer service, as always from Nick Shepherd. No pressure, always fair and balanced. I would always buy a car from Nick - this might be the 5th Renault I have purchased from him. Highly recommend.

We had our “old” kia sportage repaired here. Service was outstanding. We have recently had our MOT and pre paid service plan, perfect. Customer service was excellent and service dept excellent cannot say well enough how excellent Gravells are, we have an existing service with vertu and Gravells wins hands down. Friendliest, competence and value Thank you❤️

Would definitely reccomend highly.

Richard Barber made purchasing a car so easy.
Polite, friendly, funny and helpful, he went out of his way to help me.
Even put up with my weird emotional attachment to my previous car and did everything to make it all good for us.
Got the tax sorted, helped me with the insurance, changed my number plates, did everything.
Thank you.

We have been using Gravells in Narberth for many years now and have worked our way up through the ranges! Jason has always looked after us being both caring and knowledgable. Would recommend every time!

Had a really great experience in Gravells Bridgend buying my car. The customer service from Bryan and Shauna was absolutely brilliant. All the team are very nice, Claire and the manager Carwyn was also brilliant. Thankyou all

James Baker went the extra mile to help make my experience of collecting my Sportage an easy one. He explained the systems so I could remember all the new information. I drove away confident and happy with the new car. All in all a top notch experience. Thanks James.

After visiting a local dealerships and test driving a Renault Megane we were set on the car, however not so taken by the dealerships. Previously having a Kia and dealing with Gravells Abergavenny, I think we had been spoilt and expected the same great experience. When we found a Gravells in Kidwelly that also specialised in Renault we deemed the longer journey to the dealership well worth it! And it was. Gareth was brilliant; friendly, and incredibly helpful throughout. Really pleased with the exceptional customer service and the car. Thanks Gareth!

My car had a recall yesterday at Kidwelly.Heidi Burrows was most polite and so lovely to talk to.I had a courtesy car for a few hours,she came out to show me and explained everything.Thanks so much for the car,and thanks for your superb work.Sandra Webb.