Gravells - Kia Narberth Reviews 14

This is the 3rd car we have had from Gravells dealership in Narberth. Jason Boucher has sold us all 3 cars and he always makes us feel valued. We recently took 3 different cars for a test run because we couldn’t decide, I don’t think Jason would have minded if we’d taken every model for a test run just so that we could decide! Eventually decided on a hybrid automatic Sportage ( never had automatic or hybrid before) but we are very pleased indeed with it and if there is anything I’m concerned with or need to know - I know Jason is on the other end of the phone and can give me an answer - he never fails, he knows everything about everything! Would definitely recommend Gravells Narberth 5* from us!

Just want to leave a quick review on our experience with Gravells of Narberth, my wife and I went to look for a new car last week at The Narberth garage, parked our old car up went inside within 4 mins of being there, Lewis Gravell approached us asking if everything was ok, we explained what we where doing there and he took over and did his thing, absolutely fantastic experience with him, cut a long story short we picked up our new car today, all I can say from a personal point of view is this, nothing was to much for Lewis he answered all the questions we had explained the process and it went as smooth as one could expect absolutely outstanding service couldn't recommend them enough, one thing is for sure this won't be the last time we buy a new car from you a massive 5***** from myself and my beautiful wife thanks for the making the experience painless well apart from giving you the money of course 😆 thanks again

We have been using Gravells in Narberth for many years now and have worked our way up through the ranges! Jason has always looked after us being both caring and knowledgable. Would recommend every time!

James Baker went the extra mile to help make my experience of collecting my Sportage an easy one. He explained the systems so I could remember all the new information. I drove away confident and happy with the new car. All in all a top notch experience. Thanks James.

FROM THE OUTSET GRAVELLS NARBERTH HAVE BEEN EXCEPTIONAL. JASON, OUR POINT OF CONTACT WAS FRIENDLY,COURTEOUS AND EXTREMELY KNOWLEDGEABLE. AS TWO ELDERLY PEOPLE BOTH ME AND MY WIFE WERE PUT AS EASE BY HIS ATTITUDE TOWARDS US. WE BOTH THANK HIM VERY MUCH FOR ALL HIS HELP AND WILL HAVE NO DOUBT ABOUT RECOMMENDING JASON AND GRAVELLS TO ANY ONE. WELL DONE JASON AND THANK YOU.

Gravels is a Kia Garage in Narberth, which we highly recommend we have dealt with Jason Boucher for a very long time now, and the Service and helpfulness we receive with them is excellent . Always very pleasant good customer service and always there to help you.

I have visited a lot of dealerships recently and Gravells Narberth far exceeded all the others. My very first visit I was greeted promptly with offers of assistance and felt comfortable to browse until I needed further help, which came quickly when I asked. The sales team were knowledgeable and friendly, in fact, all the staff there seem professional and courteous. The dealership was busy and there are a lot of cars to see, both new and used but with the sales team’s help it became enjoyable to narrow down my choices to the perfect fit, which I collected within a week of placing the order. Special mention to the General Manager, Jason Boucher for his help in proceedings and well done for running such a great dealership. Recommendations all around

Salesman Lewis, so very helpful on Sunday 12th with advice and assistance regarding charging of our EV3. A credit to the company.

Always fantastic customer service at Gravells. A warm welcome greets you as you walk in and all staff members are so polite and helpful. We’ve been going to Gravells for years and wouldn’t go anywhere else. Huge shoutout to Jason and James who recently helped us change our car, both so helpful! We’d highly recommend Gravells to everyone! Amazing customer service always!

I recently became eligible for Motability and was fortunate enough to be able to choose from several different options, including some premium makes.
What made the difference in making my final choice of a Kia Sportage was the Friendliness, Honesty and Communication of Jason at Gravells Narberth.
Not only was he extremely knowledgeable about the Motability scheme, he also allowed us a test drive in his own Sportage !
Even though there was a long lead time, Jason kept me informed throughout the process and provided honest updates about when the vehicle would be available.
His recent appointment as General Manager bodes extremely well for the continued success of the dealership.

The process from start to finish was fantastic. Lewis and Ian made it so easy. We will return to the best Kia garage on the planet!

Just bought our second car from this highly recommended company. Lewis Gravell is both professional and approachable. Always kept in the loop with our car's journey with no 'salesman' pressure. Even stayed open late to accommodate my shift pattern. Ian, Lewis and all the Narberth gang - thank you.

This was the first time we have dealt with Gravells in Narberth and from the first visit it was an absolute pleasure to deal with the salesman Lewis. From ordering to collecting the car, nothing was ever too much trouble for him and always kept us informed through email. I would highly recommend this dealership and will be returning in the future.