Dreams Reviews 

We had a great experience in the shop.
Claire is very professional and we got the mattress we want. Lots of thanks 😊

Hanan was beautiful!

Janette was absolutely fantastic & helped me purchase two ottoman beds & a new mattress. Would definitely recommend

Hayley was brilliant. I can’t in without my partner and she was able to take his needs into account to.

I have lots of back issues due to sport and she was able to understand and navigate these really well. Very knowledgeable about sleep and mattresses and used this to find the prefect mattress for us!!

Very friendly service from Steven, not withstanding the new system issues.

they put up with my fussy father exchanging his mattress 3 times and never blinked an eyelid - highly recommended

I had a great experience with Bed Expert Dee from start to finish. she were knowledgeable, friendly, and took the time to help me find the right bed for my needs.

Very good service from beginning to end. Scanning machine allowed me to focus on beds that were suitable for me .

Went to dreams store in perth and spoke with a guy called Joe. Hes new to the business but his knowledge of products was amazing and he was such a nice guy who wasn't pushy but helpful

Really good service. Mahek was very helpful.

Have frequently used Dreams over the years and have never had anything but impeccable service. Cannot recommend them enough.

Janette was amazing. She was so knowledgeable but not pushy at all. Great experience. Sleep match machine was also great. 😊

Offering advice to customers according to their own body types and sleeping preferences e.g. side sleeper. Innovating by providing a sleeping position analysis, even though we chose not to take up this offer, but we can see how this is helpful to customers. I had a good experience with sales assistant Jas, who ensured ensured I got additional items included as a package and recommended the right mattress.

I went into the store on the day they were getting a new system which they made very apparent to me. I didn’t mind, as I know it was not their fault. However I called the store on 3 separate occasions on account of not receiving an email confirmation. I was told 3 different waiting periods each time. I waited every time with no luck. I spoke to the online customer service representative today, who said I had not booked delivery, however my paper receipt stated very clearly I had booked 21st of July. I was forced to accept 22nd of July for delivery as I was told I could not have 21st anymore (which I had booked off to be in for the mattress). I was told I will receive an email confirmation by the end of today, however I haven’t, and at this point I kind of know that I’m not going to receive one. I am not impressed and I also don’t appreciate the mixed messages and unprofessionalism by the company.

The sales assistant in Potters Bar Dreams, Jameil, was super helpful when dealing with my query. I had a mattress from Dreams at least 5 years ago which has been too hot (very expensive, natural fibres) and he was great at listening to my problem and was able to go back into his system to find my original purchase. I put up with the heat for over a year, then moved into another bedroom! Having decided to purchase a new mattress (so I could sleep back with my husband again!) he guided me through the different beds and when I visited the store (I first spoke to him over the phone) he tested me out on the Choose a Bed machine and we talked about what were the best options. He was so polite, full of energy and enthusiasm, and knew his stock range very well so he could easily guide me to the bed options. We worked on a few different beds and he was very patient explaining to me the different tensions and styles. We chose a mattress and I've since had it delivered this week. IT'S BRILLIANT! Definitely made the right choice of mattress and I'm very grateful to Jameil for his time in helping me - thank you, Jameil! Excellent service! Mandy English

Paula was amazing - helpful but not pushy at all!
Decisions made & everything sorted for me without hassles.
Thank you so much!

I’m so pleased with our Dreams beds. They never disappoint. I’m delighted with the quality and they look great in our bedrooms. The delivery and installation was quick and professional.

Stephen was great! Very helpful and thorough- dreams is great! Good prices and showcase of beds

Would highly recommend dealing with Nams in customer service if ever you have an issue that needs dealing with.

After a delayed response another agent, Nams was very efficient and knowledgeable in sorting the issue out.
I can not praise her enough.

Thank you Nams.

I dealt with both Jonathan and Dale at the Altrincham branch who were extremely helpful and efficient. There were patient throughout and so pleasant to speak to.