We had a great experience picking out a new mattress for our first home, Lorraine from the dreams located in Bury was so helpful and supportive the whole time. She offered drinks, the sleep test and t... Toon meer
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Lees wat reviewers zeggen
Floor staff not fussy but very helpful. Issy suggested doing bed assessment, which proved to be helpful. Bed suggested was way out of my price range so she suggested other mattresses in my price range... Toon meer
The sales person was super helpful and knowledgeable and was very patient. We did not feel pressured. We tried to our order online the next day but via the website, full payment was requested despi... Toon meer
We were shown around by George who greeted us at the door and took us out on the sleep machine to help find our ideal mattress. He was very patient and helped us try several until we found one that wa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Geschreven door het bedrijf
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contactgegevens
Verenigd Koninkrijk
- www.dreams.co.uk/help
- www.dreams.co.uk
4,7
Uitstekend
116K reviews
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Staff very helpful
Staff very helpful, engaging and knowledgeable but not pushy or rushing us into a decision. Listened to our requirements, offered relevant advice and respected our wish for time to reflect on this significant purchase. Even though a small site we had plenty of opportunity to view and try out several different options.
29 augustus 2026
Discount Rollercoaster
Show room experience was good, but the inconsistent discounts and "manager discretion" was frustrating. Needing to wait for 4 months for another sale discount to get back to where it was is also not exactly endearing.
31 augustus 2026
I would not recommend this company
I would not recommend this company. They are quick to take your money but hopeless when it comes to getting it ordered and delivered. They blame their 'new' system - in since June - nothing to do with actual human error of course. DREAMS IT get your act together and sort it out! You've just lost a customer as I am asking for my money back and going elsewhere.
1 september 2026
Review zonder uitnodiging
We went to the Mansfield store looking…
We went to the Mansfield store looking for a new bed and mattress. Dan was very helpful with matching us with our perfect mattress and eventually our bedframe. There was no pressure and just by having a conversation about my past Dan also got me a nice discount. He was only young but very knowledgeable friendly and an all round nice guy. Thank you.
31 augustus 2026
Review zonder uitnodiging
Very professional.
31 augustus 2026
There is 5* for David
There is 5* for David, an amazing guy!
4* for long time waiting for delivery!
29 augustus 2026
Danny who was the sales assistant that…
Danny who was the sales assistant that helped us at Cribs Causeway, Bristol, was extremely knowledgeable, patient with us & extremely helpful.
I now just hope the mattress meets our expectations!
31 augustus 2026
Very knowledgeable staff
Very knowledgeable staff, We ordered online in the end because of timing but help from 2 stores was invaluable
31 augustus 2026
Purchase of mattress and base
We arrived at the store to purchase a mattress and base for a double bed. We were met by a very helpful salesman. He was very polite and friendly with no pressure to buy. He explained about the different mattresses and gave us good advice. We did order both mattress and base with a delivery in a few weeks so cannot comment on delivery.
30 augustus 2026
I went to Dreams Beds at Beckton…
I went to Dreams Beds at Beckton London.
They have lots of beds and mattresses to choose from no matter your budget.
The lady there was so patient and helpful. Finally I made a choice.
31 augustus 2026
Online ordering was so easy
Online ordering was so easy.
Someone suggested a bed that was great price.
All information Online was perfect
31 augustus 2026
That the person in store knows all about what they are selling
The young man was very knowledgeable about the products he was selling I am very pleased with my mattress
28 augustus 2026
Went in for a bed … sadly couldn’t find…
Went in for a bed … sadly couldn’t find one we both liked BUT we brought a lovely blanket box
31 augustus 2026
Helpful staff very personable and…
Helpful staff very personable and friendly. Would recommend them
31 augustus 2026
The customer service was very helpful…
The customer service was very helpful at st georges retail parkand Jas helped to find the best matteress to suit our needs
31 augustus 2026
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