Dreams Reviews 

Went to purchase a new bed and matress from the store in Bangor in December. Staff in store were faultless.

After a pleasant store experience, I waited the agreed 3-4 months for my bed to arrive and that's where it all went wrong...

1st delivery - The bed was half built then realised that the wrong side panels were sent. The bed could not be slept in and the room couldn't be used. We waited around another 4 weeks for the panels to arrive.

2nd delivery - Had to take a day off work at my own expense. Bed arrived and was built, we were informed that the wrong base was sent and they would need to come back. Discovered the sound bar wasn't working also, but at least we could sleep on the bed and mattress that we spent a fortune on including installation.

3rd delivery - Again, having to take a day off work at my own expense, I waited for the the delivery. I was absolutely shocked to find that the bed was built and actually correct. The bed has been completed 7 months after purchasing it and nearly 3 months from the 1st delivery.

This was an exciting purchase and with all the messing around it really took the shine off it. Spent nearly £3k on a bed and mattress but will certainly be taking my money elsewhere in the future. My Grandmother purchased a bed recently and had quoted with Dreams. I convinced her to go with another company, even though they were more expensive and she had her bed in no time.

Used twice now and not had a problem. Delivered what they said, when they said and were helpful enough on the 'phone, so no complaints and would use again.

We popped into the Ayr store for a look and Kieron was very helpful and honest and gave us some good advice. So thanks to Kieron we ended up purchasing a new Tempur mattress and we can’t wait to try it. Thank you keiron and keep up the good work 👍

Before I start I want to give a shout out to the amazing Jennifer at the Isle of Wight store. She is a credit to you and the reason you were given as many stars as I have done. Honestly if I was just rating Jennifer you’d get 5 stars because she worked so hard and and was so lovely and polite! Unfortunately since then our experience of Dreams has gone downhill! We had an email to say that there was a change of systems and we would no longer be able to pay our balance the week before in store but we could ring head office. Well my husband has called on numerous occasions and each time had no response. He has called the Isle of Wight store explaining he has tried to pay the balance but no response each time! We get a call from a gentleman at sittingbourne branch wanting to take our balance so our bed could be delivered tomorrow. My husband was slightly suspicious as IOW store had told us that no stores could accept payment due to change in systems and the new system was having problems too. So he asked the gentleman from sittingbourne how much the balance was, this did not match our records. He asked the gentleman what the order number was, this did not match our records. He asked how much deposit we’d paid this did not match our records. So understandably my husband did not wish to give our credit card details for fear of a scam or just our money not being attached to the correct order. The gentleman from sittingbourne said he understood and would email head office. My husband, worried that Dreams would see us refusing payment and cancel the order, rang IOW branch to explain what had happened. They reassured us that they were still delivering with payments owing as they recognised it was a them problem! We then received our time slot for delivery tomorrow. Fabulous we thought! So excited to get our lovely new bed! We set about taking our bed apart and getting the room ready so they could put the bed together as quickly as possible the next day. Only to receive a phone call (not long after the text but long enough to dismantle a bed frame) from the iow to tell us they can only deliver our mattress tomorrow! Not much use as we are going for a larger bed so have no bed frame to put it on! But our bed frame was still on the mainland as the firm had had a breakdown and they couldn’t tell us when it will be delivered! May be the truth also seems mighty convenient to have a breakdown on a load of orders you haven’t received payment for because of your incompetence in not keeping the old system active until the orders you had on it had been processed. So we have just spent the afternoon taking our bed apart only for us to have to put it back together again because Lord only knows when we might see this blooming bed! Really this is not a Dream experience!

Kam she was amazing. She helped us and explained everything to us ,took us through every bed helping us to reach our need. Very professional and attentive to detail. Thank you Kam.

Margaret was incredibly helpful, funny and kind and made our experience significantly better. She talked us through the whole process, including pricing and deals and made us feel much more confident in our purchase

Bad mattress sagging feels way to light and cheap

Jimmy and Ellie
Where fantastic excellent customer service

Highly recommended.

Just popped into the store in Fulham again as I’m local and experienced very good service by the manager Jerome. Not only was he very knowledgeable and friendly but was also very patient with my elderly mother which I very much appreciated.

We had a great experience in the shop.
Claire is very professional and we got the mattress we want. Lots of thanks 😊

Hanan was beautiful!

Janette was absolutely fantastic & helped me purchase two ottoman beds & a new mattress. Would definitely recommend

Hayley was brilliant. I can’t in without my partner and she was able to take his needs into account to.

I have lots of back issues due to sport and she was able to understand and navigate these really well. Very knowledgeable about sleep and mattresses and used this to find the prefect mattress for us!!

Very friendly service from Steven, not withstanding the new system issues.

they put up with my fussy father exchanging his mattress 3 times and never blinked an eyelid - highly recommended

I had a great experience with Bed Expert Dee from start to finish. she were knowledgeable, friendly, and took the time to help me find the right bed for my needs.

Very good service from beginning to end. Scanning machine allowed me to focus on beds that were suitable for me .

Went to dreams store in perth and spoke with a guy called Joe. Hes new to the business but his knowledge of products was amazing and he was such a nice guy who wasn't pushy but helpful

Really good service. Mahek was very helpful.

Have frequently used Dreams over the years and have never had anything but impeccable service. Cannot recommend them enough.